- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Helpful and kind. Fresh, clean and airy.
You can change or cancel this stay if plans change. Because flexibility matters.
In the city centre, Pullman Kuala Lumpur City Centre Hotel & Residences is in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, an area with good shopping. Petronas Twin Towers and Kuala Lumpur Tower are notable landmarks, and travellers looking to shop may want to visit Berjaya Times Square and Pavilion Kuala Lumpur. Travelling with kids? Don't miss Aquaria KLCC and Kuala Lumpur Bird Park. Our guests love the hotel's location for the sightseeing.Visit our Kuala Lumpur travel guide
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service is extremely bad, or you can say there’s no service at all. Stayed for 2 night and 2 night doesn’t have king size bed room. Keep wanting me to pay extra to upgrade the room. For the first night, staff told me it’s 53 ringgit to upgrade my room. For 2nd night, the staff told me it’s 430 ringgit to upgrade my room. Utterly disappointed by their service. Rooms are old without renovation. Phone in room has turned yellowish, wardrobe door can’t slide properly, design of the room is at least 20 years ago. Worst than 3 star hotel. Even for the upgraded Room, the room is not renovated. The bathtub’s handle has rust. Disgusting is the word to describe. This is not a 5 star hotel. 5 star hotel price, 3 star hotel condition and service. I can say this is the worst 5 star hotel in KL. Will not stay in this hotel ever again.