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City Express Cancun

Photo gallery for City Express Cancun

Outdoor pool
Exterior
Standard Room, 1 Queen Bed | In-room safe, iron/ironing board, free WiFi, bed sheets
Free daily full breakfast
Shower, hair dryer

Overview of City Express Cancun

City Express Cancun

2.5 star property

7.4/10 Good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
Map
Av. Nichupté S/N S.M. 8 Mza 1 Lote 4, Col. Centro, Cancun, QROO, 77500

Guests rated this location 8.4/10 - Very good

Explore the area

  • Popular LocationPlaza Las Americas1 min walk
  • Popular LocationRoyal Yak Casino and Sports Book4 min walk
  • Popular LocationDubai Palace Casino4 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Room options

About this area

Cancun

Located near a private beach, City Express Cancun is in Downtown Cancun, a neighbourhood in Cancun with good shopping. El Ray, Mundo Maya Live and El Meco Archaeological Site are local landmarks, and some of the area's activities can be experienced at Moon Palace Golf Club and Iberostar Cancun Golf Course. Looking to enjoy an event or a game while in town? See what's happening at Cancun Bullfight ring or Beto Avila Baseball Stadium. Looking to get your feet wet? Scuba diving, snorkelling and waterskiing adventures can be found near the property.
Visit our Cancun travel guideOpens in a new window
Map

What's nearby

  • Plaza Las Americas - 1 min walk
  • Royal Yak Casino and Sports Book - 4 min walk
  • Dubai Palace Casino - 4 min walk
  • Benito Juarez Municipal Building - 3 min drive
  • Cristo Rey Church - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • Starbucks - 4 min walk
  • Chili's - 4 min walk
  • Toks - 4 min walk
  • Cheester - 3 min walk
  • Don Carbón - 5 min walk

About this property

City Express Cancun

Hotel located in Downtown Cancun
Free full breakfast, dry cleaning/laundry services and a gym are just a few of the amenities provided at City Express Cancun. Free in-room WiFi and a business centre are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • Tour/ticket information, meeting rooms and coffee/tea in reception
  • A ballroom, luggage storage and a front desk safe
  • Guest reviews give top marks for the location
Room features
All 128 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and hairdryers
  • 31-inch LED TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6 AM–10 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • 31-inch LED TV
  • TV channels

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

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2 star
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Guest rating 3.5+
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Hotel
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Family-friendly
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Parking included
Parking included
Washer and dryer
Washer and dryer

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 72.62 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

City Express Cancun
City Hotel Cancun Express
City Express Cancun Hotel
City Express Cancun Hotel Cancun
City Express Hotel Cancun
City Express Cancun Hotel
City Express Cancun Cancun
City Express Cancun Hotel Cancun

Frequently asked questions

Does City Express Cancun have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 23 Mar 2023, prices found for a 1-night stay for 2 adults at on 16 Apr 2023 start from ₹6,366.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Express Cancun pet-friendly?

No, only service animals are welcome at the property.

How much is parking at City Express Cancun?

Self-parking is free at this property.

What time is check-in at City Express Cancun?

Check-in is from 3:00 PM - midnight.

What time is check-out at City Express Cancun?

Checkout is at 1 PM.

Where is City Express Cancun located?

Located in Downtown Cancun, this hotel is steps away from Amerimed Hospital, Plaza Las Americas and Royal Yak Casino and Sports Book. Dubai Palace Casino and Hospiten Hospital are also within 10 minutes.

Can I cancel my reservation for free at City Express Cancun and receive a full refund?

Yes, City Express Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to City Express Cancun cancellation policy on our site for more details about any exclusions or requirements.

City Express Cancun Reviews

City Express Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 238 out of 738 reviews" "
" "10 - Excellent 32%
Rating 8 - Good. 244 out of 738 reviews" "
" "8 - Good 33%
Rating 6 - Okay. 130 out of 738 reviews" "
" "6 - Okay 18%
Rating 4 - Poor. 72 out of 738 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 54 out of 738 reviews" "
" "2 - Terrible 7%

7.9/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.5/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

4/10 Poor

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were not clean, I was getting bitten on the ankles at night, and there were not enough blankets, sheets, or towels to change out the ones that were in our room. Our key card did not work multiple times we had to go to the front office to change it.
Stayed 4 nights in Feb 2023

2/10 Terrible

Ursula

Stayed 2 nights in Jan 2023

2/10 Terrible

Jose

Travelled with partner
Disliked: Property conditions & facilities
Terrible. There were no trolleys available carry luggage. No Internet. TV did not work properly. Water on the floor coming from the Air conditioner
Stayed 1 night in Feb 2023

8/10 Good

Yesika Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Perfect place for a check-in and check-out stay.

10/10 Excellent

Jiawei

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Warmful, clean, convenient and efficient.

2/10 Terrible

Michelle

10/10 Excellent

Fabiola Ahumada

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Jaime

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to access from the airport, and the ataff was very friendly. Casino right next door had good and low cost food options. Even though we lost our money at the casino, we had a great time :)!
Stayed 1 night in Nov 2022

2/10 Terrible

Mitch

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2022