India Beach Holidays

First and foremost, pay attention to their uncompromising cancellation and change policy! They do not budge. Also, the "no outside food" policy is ridiculous. While you can easily go to other restaurants outside of the grounds, (which are substantially cheaper!) The pricing for drinks and most food is "resort" pricing and rather skewed for the area. We actually had two rooms, the first during a business conference and the second because we stayed longer for a holiday. The first room over looked a disastrous construction project going on at the hotel because rooms were in short supply and construction didn't stop until 22:00 and security lighting was on all night. The second room was better, but the bath was dirty with soap scum on the tub fixtures and obvious mold in the corners. The most distressing thing though was the fact that the cleaning staff cleaned the coffee mugs in the room using hand soap from the bathroom. I know this because I discreetly marked the mugs to see if they were changed and the "cleaned" mugs smelled exactly like the scent of the bathroom hand soap. There were some positives, most of the staff was pleasant, the food was good with a large selection and my wife enjoyed the spa offerings. The pool area was well kept and quite nice. I just wish they didn't spray for mosquitoes at dusk everyday while we were out at the pool.

A couple of years ago we stayed at the gokulam resort in kumarakom, and had a great experience and so we booked this gokulam for a stay with extended family going off that experience, however this was not even close, this definitely does not classify as a 5 star resort, during our 2 day stay the AC constantly turned off in all our rooms and lead to water pooling on the floors, they had one small pool with no beach access and it does not qualify as an infinity pool as seen in pictures, a restaurant which was at best mediocre let alone a 5 star experience. Overall the resort was pretty old and not modified or renovated in a long time. The worst of all was that since we were traveling for a while before we got there we had some laundry that needed done, the laundry bill after we got it back was 10k, I'm talking about maybe 25-30 pieces of clothing most of which were off a toddler and infant, they charged Rs.50 for washing a handkerchief and Rs.60 for a pair of socks, I mean can we be realistic who pays more for laundry that the actual price of an item. The staff did nothing to rectify this even when noted. Absolutely disappointed by this experience and needless to say we won't be returning or recommending to anyone.

We loved our experience at the resort - the lush greenery, friendly staff, great food options - the best we had in days- proximity to the beach. Pankaj provided a doctor immediately as I came in sick which was timely. I recovered quickly as a result and join the family on day trips. It felt warm as everyone was enquiring. It really shows the warmth of the people here.

Overall, we had a good stay at The Zuri White Sands, Goa Resort & Casino. The property is beautiful, the staff members were consistently friendly, attentive, and provided excellent service throughout our stay. The breakfast offered a good variety and was enjoyable. We also had dinner at the coffee shop café, which was very good. We tried the Japanese restaurant as well. While the ambiance was elegant and the service was excellent, we felt the food did not meet our expectations given the price. The only disappointing part of our stay was the condition of some of the room amenities. The comb provided in the room appeared to have been previously used, as it had hair in it despite being sealed in Zuri-branded packaging. That was unexpected and raised concerns about hygiene. Similarly, the slippers appeared dirty upon opening even though they were packaged to look new. I hope the hotel reviews its housekeeping and amenity packaging process, as this did not match the otherwise high standards of the resort. Despite these concerns, we appreciated the warm hospitality of the staff, which made our stay enjoyable overall.

First and foremost, pay attention to their uncompromising cancellation and change policy! They do not budge. Also, the "no outside food" policy is ridiculous. While you can easily go to other restaurants outside of the grounds, (which are substantially cheaper!) The pricing for drinks and most food is "resort" pricing and rather skewed for the area. We actually had two rooms, the first during a business conference and the second because we stayed longer for a holiday. The first room over looked a disastrous construction project going on at the hotel because rooms were in short supply and construction didn't stop until 22:00 and security lighting was on all night. The second room was better, but the bath was dirty with soap scum on the tub fixtures and obvious mold in the corners. The most distressing thing though was the fact that the cleaning staff cleaned the coffee mugs in the room using hand soap from the bathroom. I know this because I discreetly marked the mugs to see if they were changed and the "cleaned" mugs smelled exactly like the scent of the bathroom hand soap. There were some positives, most of the staff was pleasant, the food was good with a large selection and my wife enjoyed the spa offerings. The pool area was well kept and quite nice. I just wish they didn't spray for mosquitoes at dusk everyday while we were out at the pool.

A couple of years ago we stayed at the gokulam resort in kumarakom, and had a great experience and so we booked this gokulam for a stay with extended family going off that experience, however this was not even close, this definitely does not classify as a 5 star resort, during our 2 day stay the AC constantly turned off in all our rooms and lead to water pooling on the floors, they had one small pool with no beach access and it does not qualify as an infinity pool as seen in pictures, a restaurant which was at best mediocre let alone a 5 star experience. Overall the resort was pretty old and not modified or renovated in a long time. The worst of all was that since we were traveling for a while before we got there we had some laundry that needed done, the laundry bill after we got it back was 10k, I'm talking about maybe 25-30 pieces of clothing most of which were off a toddler and infant, they charged Rs.50 for washing a handkerchief and Rs.60 for a pair of socks, I mean can we be realistic who pays more for laundry that the actual price of an item. The staff did nothing to rectify this even when noted. Absolutely disappointed by this experience and needless to say we won't be returning or recommending to anyone.

A couple of years ago we stayed at the gokulam resort in kumarakom, and had a great experience and so we booked this gokulam for a stay with extended family going off that experience, however this was not even close, this definitely does not classify as a 5 star resort, during our 2 day stay the AC constantly turned off in all our rooms and lead to water pooling on the floors, they had one small pool with no beach access and it does not qualify as an infinity pool as seen in pictures, a restaurant which was at best mediocre let alone a 5 star experience. Overall the resort was pretty old and not modified or renovated in a long time. The worst of all was that since we were traveling for a while before we got there we had some laundry that needed done, the laundry bill after we got it back was 10k, I'm talking about maybe 25-30 pieces of clothing most of which were off a toddler and infant, they charged Rs.50 for washing a handkerchief and Rs.60 for a pair of socks, I mean can we be realistic who pays more for laundry that the actual price of an item. The staff did nothing to rectify this even when noted. Absolutely disappointed by this experience and needless to say we won't be returning or recommending to anyone.

We went for this place to enjoy the beach, beach resort - this was a wellness spa and the beach is messed up with port construction- a massive part of the beach is gone. They need to make people aware of this, I would not recommend this as a beach resort - it is a wellness resort - the fact that it is on the beach is just - wrong advertising. I would like my money back based on inaccessible beach. Rest of the resort amenities are good. The SPA is amazing. Food is good and the staff are super polite.

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