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"We did not enjoy the buffet breakfast at all. Also, was pretty surprised the outdated bathroom in the lobby. The staff were okay. Room was really nice. Pillows are very firm, was only there two nights but woke up with neck pain, achy shoulder and a headache. So if you are not used to that be aware. "

"I am grateful to the service rendered by Nitta Teruo san and his team at the hotel. I had lost a hairline at the onsen area and thought I would never get it back. The hair clip, though small, was used by me since my pregnancy and had sentimental value. Teruo san went above and beyond to send the hair clip back to my next hotel in Tokyo. I really appreciate the team for going the extra mile to make our stay at the hotel a pleasant one. The hotel was huge and and the onsen was simply lovely. We will be back for sure!"

"Wonderful experience "

"We had a wonderful stay during our visit toHakone. The hotel is older but very well maintained and full of charm. Our room was spacious and had two balconies with beautiful mountain views. It included three single beds and a comfortable tatami area with a sofa and table, which made it perfect for relaxing after a day of exploring. Breakfast offered a good variety of both Japanese and Western options and everything was well prepared and nicely presented. The service throughout the hotel was impeccable—staff were very friendly, attentive, and detail-oriented. The Japanese onsen in the hotel is definitely a highlight and something every guest should experience. It is open from 5 a.m. until 1 a.m., which makes it very convenient. Our family of three, including our teenage son, enjoyed it very much. The location is excellent, with beautiful surroundings and easy access to local attractions. We stayed for two nights and would definitely recommend this hotel to anyone visiting Hakone."

"Buffet dinner and breakfast were exceptional with many options for the entire family. The rooms were equipped with all the amenities and our family really enjoyed the Onsen."

"Amazing service scenery and location with onsen in room"

"Staff was very friendly and kind. The breakfast was really a top notch. The onsen in the balcony was amazing. The hotel is huge. There was nothing to complain. "