Skip to main content

The Fujiya Hotel

5.0 star property
Luxury ryokan with 3 restaurants and full-service spa

Choose dates to view prices

Located close to Hakone Open Air Museum and Hakone Gora Park, The Fujiya Hotel provides an indoor mineral hot spring (onsen), shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a body treatment, a massage or a facial. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. Free in-room WiFi is available to all guests, along with a Japanese garden and a library.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
The current price is ₹25,492
₹32,420 total
26 Nov - 27 Nov

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING HISTORIC DOUBLE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for MAIN BUILDING TWIN

MAIN BUILDING TWIN | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING TWIN

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 312 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 506 sq ft
  • Sleeps 2
  • 2 Large Single Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE TWIN

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 355 sq ft
  • Sleeps 2
  • 2 Large Single Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 441 sq ft
  • Sleeps 3
  • 2 Large Single Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE SUITE

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE DELUXE TWIN

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 377 sq ft
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 678 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE HERITAGE ROOM

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 797 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 743 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Bidet
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Single Beds

View all photos for FORESTWING TWIN FOREST SIDE

1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN FOREST SIDE

10.0 out of 10
Exceptional
(24 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 441 sq ft
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN GARDEN SIDE

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 441 sq ft
  • Sleeps 3
  • 2 Large Single Beds

View all photos for FORESTWING CORNER TWIN

FORESTWING CORNER TWIN | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING CORNER TWIN

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 441 sq ft
  • Sleeps 2
  • 2 Large Single Beds

View all photos for FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING PREMIER SUITE

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Bidet
  • 883 sq ft
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Main Building Twin Room

1 bedroom, premium bedding, in-room safe, desk

Main Building Twin Room

  • Sleeps 2

View all photos for Main Building Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Main Building Junior Suite

  • Sleeps 2

View all photos for Main Building Double Room

1 bedroom, premium bedding, in-room safe, desk

Main Building Double Room

  • Sleeps 2

View all photos for Western-style Building Suite

1 bedroom, premium bedding, in-room safe, desk

Western-style Building Suite

  • Sleeps 2

View all photos for COMFY LODGE& RESTFUL COTTAGE　Building　Twin Room

1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE& RESTFUL COTTAGE　Building　Twin Room

  • Sleeps 2

View all photos for Hana Goten Heritage Chrysanthemum Room

1 bedroom, premium bedding, in-room safe, desk

Hana Goten Heritage Chrysanthemum Room

  • Sleeps 2

View all photos for FLOWER PALACE　Heritage Room

1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE　Heritage Room

  • Sleeps 2

View all photos for Hana Goten　Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Hana Goten　Junior Suite

  • Sleeps 3

View all photos for Hana Goten Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, desk

Hana Goten Deluxe Twin Room

  • Sleeps 2

View all photos for Forest Wing Premier Suite

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Premier Suite

  • Sleeps 2

View all photos for Forest Wing Corner Twin Room

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Corner Twin Room

  • Sleeps 2

View all photos for FLOWER PALACE　 Two Bedroom Penthouse Suite

1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE　 Two Bedroom Penthouse Suite

  • Sleeps 4

View all photos for Forest Wing Twin Forest Room, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Twin Forest Room, Non Smoking

  • Sleeps 3

View all photos for 4 Beds with Bath, Mountain View

1 bedroom, premium bedding, in-room safe, desk

4 Beds with Bath, Mountain View

  • Sleeps 4

View all photos for Twin With Bath, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Twin With Bath, Mountain View

  • Sleeps 3

View all photos for Comfy Lodge/Restful Cottage　Suite

1 bedroom, premium bedding, in-room safe, desk

Comfy Lodge/Restful Cottage　Suite

  • Sleeps 2

You may also like

Ad
Exterior

Hyatt Regency Hakone Resort and Spa

Gora
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 986 reviews
The price is ₹21,291
₹27,105 total
16 Dec - 17 Dec
Hyatt Regency Hakone Resort and Spa
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404

What's nearby

  • Hakone Open Air Museum - 12 min walk - 1.0 km
  • Okada Museum of Art - 2 min drive - 1.7 km
  • Hakone Kowakien Yunessun - 2 min drive - 1.7 km
  • Hakone Gora Park - 3 min drive - 1.4 km
  • Miyagino Hayakawa Breakwater Cherry Blossoms - 3 min drive - 1.4 km

Getting around

  • Hakone Miyanoshita Station - 7 min walk
  • Kowakidani Station - 13 min walk
  • Tokyo (HND-Haneda) - 97 min drive

Restaurants

  • ‪箱根餃子センター - ‬3 min drive
  • ‪The Hakone Open-Air Museum Café - ‬3 min drive
  • ‪NARAYA CAFE - ‬7 min walk
  • ‪鮨・天麩羅 風月 - ‬2 min drive
  • ‪CAFE Ryusenkei - ‬16 min walk

About this property

The Fujiya Hotel

Luxury historic ryokan near Hakone Open Air Museum
Located close to Hakone Gora Park and Hakone Kowakien Yunessun, The Fujiya Hotel provides an indoor mineral hot spring (onsen), shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a body treatment, a massage or a facial. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. Free in-room WiFi is available to all guests, along with a Japanese garden and a library.
Other perks include:
  • A seasonal outdoor pool and an indoor pool
  • Free self-parking
  • Full breakfast (surcharge), hot springs on-site and books
  • Luggage storage, meeting rooms and coffee/tea in reception
  • Guest reviews speak highly of the helpful staff
Room features
All 120 rooms have comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 43-inch flat-screen TVs with digital channels
  • Wardrobes/cupboards, fridges and free infant beds

Similar properties

Reception
Hakone Kowakien TEN-YU
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 1,703 reviews
The price is ₹32,729
₹39,774 total
10 Dec - 11 Dec
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: JPY 4,900 for adults and JPY 2,600 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal

Restaurants on site

  • Cascade
  • Kikka-so
  • Lounge
  • The Fujiya
  • Victoria

Things to do

  • 2 hot springs
  • Books
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains

Full-service spa

  • 2 hot springs
  • Facials
  • Hot springs open from 2:00 PM - 1:00 AM
  • Hot springs water temperature - 42 ºC
  • In-room massages
  • Public bath open from 2:00 PM - 1:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Built in 1878
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10120.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately JPY 4900 for adults and from JPY 2600 for children
  • Rollaway bed fee: JPY 10120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.

We should mention

The seasonal pool will be open from 07 July to 31 August
Pool access available from 7:00 AM to 9:00 PM
Hot springs access available from 2:00 PM to 1:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

Frequently asked questions

Does The Fujiya Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at The Fujiya Hotel?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at The Fujiya Hotel on 26 Nov 2025 start from ₹25,492.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fujiya Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Fujiya Hotel?

Self-parking is free at this property.

What time is check-in at The Fujiya Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Fujiya Hotel?

Checkout is at 11 AM.

Where is The Fujiya Hotel located?

Located in Miyanoshita, this luxury ryokan is within 2 mi (3 km) of Hakone Open Air Museum, Hakone Gora Park and Hakone Kowakien Yunessun. Ōwakudani and Fujiya Hotel Sengoku Golf Course are also within 6 mi (10 km). Kowakidani Station is 13 minutes by foot and Hakone Miyanoshita Station is 7 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Fujiya Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.2

Location

9.4

Staff & service

9.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 491 out of 722 reviews
Rating 8 - Good. 177 out of 722 reviews
Rating 6 - Okay. 35 out of 722 reviews
Rating 4 - Poor. 11 out of 722 reviews
Rating 2 - Terrible. 8 out of 722 reviews

Reviews

10/10 Excellent

Lindsay

Super comfy and quiet; loved the breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

海琳

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here and was a highlight of our trip! The surrounding area is beautiful, the hotel itself is gorgeous, and the staff were all incredibly helpful and kind.
Stayed 1 night in Sep 2025

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The building is amazing, the swimming pool is nice, the onsen was great! Amazing breakfast
Stayed 3 nights in Oct 2025

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful historic hotel. The staff were very attentive. The onsen was quite relaxing with a nice view of the mountainside. We stayed in a twin room with a forest view and it was very spacious with a calming atmosphere and peaceful forest view from the room's window.
Stayed 1 night in Nov 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property with very friendly staff. We really enjoyed our stay in the suite we were upgraded to,
Stayed 2 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet historical hotel with a beautiful garden. The staff were helpful and responsive. The restaurants in the hotel were excellent and happy hour in the lounge.
Stayed 2 nights in Oct 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and our room was so beautiful and the service was great. While all of the staff were great, we were really impressed by the trainee bell hop who helped us carry all of our luggage and was very sweet. Highly recommend!
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture is beautiful - it seems we were walking into history. Service was excellent and technology inside was top of the line. We had a wonderful stay.
Stayed 1 night in Oct 2025

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and focused service. The spa experience was exceptional. Old world luxury.
Stayed 1 night in Oct 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Food service was spectacular, however a little too much artistic license was taken with old standards.
Stayed 3 nights in Oct 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan.
Stayed 2 nights in Aug 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Historic property. Staff was nice and helpful. Especially, we like to thank Yu for her help at the front desk. She gave me a lot of help. There's a bus stop 2 minutes away from the hotel. The only complaint is you need to make a reservation for dinner a day before, which I had no knowledge of when we checked in.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!
Stayed 2 nights in Oct 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great hotel and amazing onsen.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing hotels I’ve ever been to and the property was breathtaking!!
Stayed 1 night in Jul 2025

10/10 Excellent

Tsz Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much!
Stayed 1 night in Sep 2025

8/10 Good

Jean

Liked: Cleanliness
Hotel is classic. A historical beauty that has been through a wonderful renovation. I stayed there in the 1960s and they have preserved things very well. The only disappointment was the dining room for dinner. Food is very pricey, but not that good. Plus they rushed us out after one hour as they had a big tour group they needed to accommodate. Thought the maitre’d was rather rude in that process and unexpected from a hotel of this caliber.
Stayed 2 nights in Oct 2025

10/10 Excellent

Zahwane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a most lovely property with an amazing history to it. It feels like you have stepped back in time but at the same time it has modern amenities. Staff was attentive and kind.
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of Hakone

The hotel and it’s grounds were beautiful. The staff was very accommodating, but check in was too slow. The restaurant staff was very accommodating and they had a nice menu. Overall, we would gladly come back.
Stayed 1 night in Jul 2025

10/10 Excellent

Siraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Mar 2025

10/10 Excellent

Borany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.
Stayed 2 nights in May 2025