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"Concierge staff were amazing . Many thanks "

"Great staff. Food service was spectacular, however a little too much artistic license was taken with old standards. "

"Beautiful lobby with breath taking views of Lake Ashi, with modern amenities and plenty of Japanese touche. Free shuttle bus to Odarwa station and the fact Hakone ropeway and Pirate ship is only 5mins walk away. There’s coffee in the lobby and ice tea to settle in when you arrive. The onsen is great for those who dare to bath naked or you can opt for private onsen for a fee. Live the fact they had 2 electric massage chairs just outside the baths to wind down. Also you can book for massage at their onsite facility. Breakfast and dinner buffet was great - the only down side was it was repeated so could get a little boring if you stayed more than 2 nights. Overall, highly recommend this place. Came with my two kids who were under 10."

"Amazing "

"This was recommended to us by our tour guides in Japan and it is a fantastic hotel. The food in the restaurant caters to every background and everything we tried was delicious. The hotel is older but has heritage and a great vibe because of it, and is very clean. The service was excellent as well. I went for a run one morning in the surrounding area and it is very quiet and enjoyable for a morning run or walk. Highly recommended in a very quiet "town" of Hakone."

"The staff were very attentive and helpful. The room was beautiful and so was the view. We really enjoyed the forest private bath, and if we’d stayed longer we would have also tried the mountain view bath. We found that the meals offered plenty of food - bordering on too much for us. We would have liked the option to pick what we wanted to eat from the days menu rather than take every dish. "

"Our room was half Japanese and half western. So wonderful to experience both cultures in one room. Amazing view from our balcony. "