Staff were courteous and extremely helpful. Security guards helped us cross the chaotic street outside in traffic and front desk staff went out of their way to help us book a tour in the limited time we had, order food even from outside the hotel and make sure our stay was comfortable. The only critique ...
I normally stay at this hotel when I come to Chennai. The staff members are really nice and helpful. The restaurant could be run more time efficiently though. Also would be better if they were open from 6am for breakfast and 6pm for dinner.
The rooms was comfortable but the phone did not work in the room. The TV too wasn't working and i got the technician to come in and fix it. Housekeeping needs to do a thorough check to ensure gadgets are working in the room to avoid inconvenience to the customer.
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