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Reviews of Ibis Budget Heathrow Terminal 5

3 out of 5
Ibis Budget Heathrow Terminal 5
Horton Road, Colnbrook, Slough, England

Reviews

8.2

Very good

Rating 10 - Excellent. 101 out of 231 reviews" "
Rating 8 - Good. 78 out of 231 reviews" "
Rating 6 - Okay. 29 out of 231 reviews" "
Rating 4 - Poor. 8 out of 231 reviews" "
Rating 2 - Terrible. 15 out of 231 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Margaret, Prosser

Stayed 1 night in Sep 2022

8/10 Good

Maureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed to travel to lego land the hotel was clean the staff friendly and helpful , the only thing that was a negative is the menu choice and no childrens menu but the food was fine. The bus service was very frequent.we got the 81 to Slough walked across the street and down a few minutes to th exchange building to catch the 102 103 straight to legoland they seen to come every hour.
Stayed 4 nights in Jul 2022
Response from Stacey on 14 Jul 2022
Thank you for leaving your review regarding ibis Budget Heathrow Central - We will be sure to pass on your comments. Kind Regards ibis T5

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We booked the terminal 5 location of ibis hotels for the weekend, however due to refurb work we were relocated. I couldnt have been happier the welcome we received was exemplary, the cleanliness was spot on and the comfort was brilliant, if there was any downside it would be the lack of pillows, on 2 pillows for a double bed !!
Stayed 2 nights in Jul 2022
Response from Stacey on 14 Jul 2022
Thank you for leaving your review regarding ibis Budget Heathrow Central - We will be sure to pass on your comments. Kind Regards ibis T5

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities
It is very good value and is linked to Heathrow airport by a Hotel Hopper bus. Unfortunately this ran only once an hour early on the morning I was there.
Stayed 1 night in Apr 2022

8/10 Good

Kay

Stayed 2 nights in Apr 2022

4/10 Poor

John

Stayed 2 nights in Apr 2022

4/10 Poor

Tadeusz

Stayed 1 night in Apr 2022

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a stopover.
The hotel had no notification of our arrival after we had been transferred from the previous booking. Not their fault but frustrating after a long flight. Also given a room already occupied due to a fault in their system. The staff did well under pressure and were very helpful. The room itself was fine for a stopover. Ibis's fault, not the hotels.
Stayed 1 night in Apr 2022

4/10 Poor

Misty

Stayed 1 night in Apr 2022

4/10 Poor

Tahni Chyi

Liked: Cleanliness, property conditions & facilities
Hoppa bus was good. Drivers are very unfriendly though.
Stayed 1 night in Apr 2022
Response from Stacey on 10 Apr 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future Kind Regards ibis T5

6/10 Okay

Soraya, PORTLAND

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
This was a decent place to stay for easy access to Heathrow. Parking was easy, the staff were friendly and it was convenient having the restaurant downstairs for a quick light dinner and breakfast. Unfortunately, while our room was comfortable, the bathroom was shockingly filthy. There were hairs on the floor, general dirt and a even a piece of chewed gum just laying on the floor. We didn’t feel comfortable walking in there with bare feet. Since we were only staying one night I didn’t complain but I was very surprised. Other than that issue, this was a good place to stay for travel the next day. Maybe the cleaning crew was having a bad day?
Stayed 1 night in Mar 2022
Response from Stacey on 10 Apr 2022
Thank you for choosing to stay with us and for leaving your review, we appreciate your feedback and hope to see you again in the future Kind Regards ibis T5

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
The staff was friendly, the room was clean - although I just booked a normal 1 bed room and was given a handicapped accessible room with 2 extra beds and a wheelchair accessible shower in it. Perfect for the family who needs it - but I hadn't requested it. Area seemed sketchy - no where to go to eat except the hotel and the offerings were limited. No public transportation so only Hoppa to the airport. All that said - most of the blame falls on me for not researching this hotel and location more. This is a low cost budget hotel and provides a valuable service to the area.
Stayed 2 nights in Mar 2022
Response from Stacey on 10 Apr 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your feedback and hope to see you again in the future Kind Regards ibis T5

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Stacey on 10 Apr 2022
Thank you for choosing to stay with us and for leaving your score. We hope to see you again in the future Kind Regards ibis T5

10/10 Excellent

Glynis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How To Make A Difference
Every thing I needed including help getting around, all the staff were so helpful and willing to assist. Food was good and wouldn’t hesitate to use these facilities in the future. Thanks to all for looking after me
Stayed 4 nights in Mar 2022
Response from Stacey on 10 Apr 2022
Thank you for choosing to stay with us and for leaving your lovely review. We appreciate your kind feedback and hope to see you again in the future Kind Regards ibis T5

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Stacey on 23 Mar 2022
Thank you for choosing to stay with us and for leaving your amazing score. We look forward to seeing you again in the future Kind Regards ibis T5

2/10 Terrible

Matthew, EXETER

Stayed 1 night in Mar 2022

6/10 Okay

Jana

Disliked: Amenities
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Stacey on 19 Mar 2022
Thank you for choosing to stay with us and for leaving your score We hope to see you again in the future Kind Regards ibis T5

6/10 Okay

PETER

Travelled with partner
Liked: Cleanliness, property conditions & facilities
At check in the guy was trying to charge us to upgrade from a red room (budget) to a blue room (standard). We’d already paid for a blue room but it was only the fact that eventually after the third member of staff they got it right and accepted we had booked a blue room. Painful check in !!!!
Stayed 1 night in Mar 2022
Response from Stacey on 22 Mar 2022
Good Evening, Our red rooms are not budget, the blue rooms are budget so I will look into your comments to find out what went wrong with the check in. Thank you for bringing this to our attention. Please accept my apologies and I do hope to see you again in the future. Kind Regards ibis T5

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly and helpful. Easy to find and really close to LHR. Basic, but that’s what I paid for. Bed very comfortable
Stayed 1 night in Mar 2022
Response from Stacey on 19 Mar 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your feedback and comments regarding our team. We hope to see you again in the future Kind Regards ibis T5

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly what I expected. Great value, convenient, clean, great staff. Would definitely stay again.
Stayed 1 night in Mar 2022
Response from Stacey on 7 Mar 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your feedback & hope to see you again in the future Kind Regards ibis T5

8/10 Good

Tayo

Stayed 1 night in Feb 2022
Response from Stacey on 2 Mar 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future Kind Regards ibis T5

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis best hotels for bookings
Amazing checked in right away no hair dryer in the hotel but honestly towel dry hair is easily done overall staff were helpful and the one person helped me do the address for just eat to order food was helpful thank you for the lovely stay for that night
Stayed 1 night in Feb 2022
Response from Stacey on 1 Mar 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your feedback & hope to see you again in the future. Top tip: We have hairdryers at reception for your hair drying needs! Kind Regards ibis T5

2/10 Terrible

A

Stayed 1 night in Feb 2022
Response from Stacey on 26 Feb 2022
Thank you for choosing to stay with us and for leaving your score. Kind Regards ibis T5

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad hotel
The hotel was very clean we had a lovely clean room was very impressed with it . The bad bit was the bar did not have a lot of options of drink ie; alco pops . So if your going to book it it’s a good one
Stayed 1 night in Feb 2022
Response from Stacey on 23 Feb 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your feedback and hope to see you again in the future Kind Regards ibis budget T5

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
After a long bad day there was welcoming reception . Clean rooms The next morning the lady refilling refreshments in lounge helped me with times of hoopa bus she could tell I was tired unwell and flustered so was very patient
Stayed 1 night in Feb 2022
Response from Stacey on 19 Feb 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your feedback and hope to see you again soon Kind Regards ibis budget T5

2/10 Terrible

Margaret

Stayed 1 night in Feb 2022
Response from Stacey on 17 Feb 2022
Thank you for choosing to stay with us and for leaving your score. Kind Regards ibis budget T5

8/10 Good

Suraj P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple room, easy check in, corona extra on tap!
Simple check in and easy to get to room. Room and bathroom were very basic but did the trick for a simple night's sleep and shower. TV could be larger and bed a bit more comfortable but otherwise all good. Best part was they had Corona on tap! Don't know anywhere else that does that!
Stayed 1 night in Feb 2022
Response from Stacey on 23 Feb 2022
Thank you for choosing to stay with us and for leaving your review - We appreciate your feedback and hope to see you again in the future Kind Regards ibis budget T5

8/10 Good

Mark

Stayed 1 night in Feb 2022

8/10 Good

Andrew

Stayed 1 night in Feb 2022
Response from Stacey on 13 Feb 2022
Thank you for choosing to stay with us and for leaving your review, we hope to see you again in the future! Kind Regards ibis budget T5

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Washroom did not have toothbrush or shaving kit. just basic room to sleep and shower.
Stayed 1 night in Jan 2022
Response from Stacey on 3 Feb 2022
Thank you for choosing to stay with us and for leaving your review. We do keep toothbrush kits at reception for guests who may require one. We appreciate the feedback & hope to see you again in the future. Kind Regards ibis budget T5

10/10 Excellent

Michael Robert, BADMINTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in, very helpful staff, printed boarding passes for us, no charge Good shower, plenty hot water, good TV, comfy bed
Stayed 1 night in Jan 2022
Response from Stacey on 31 Jan 2022
Thank you for choosing to stay with us and for leaving your review, We appreciate your feedback and hope to see you again in the future! Kind Regards ibis budget T5

4/10 Poor

Billy

Stayed 1 night in Jan 2022
Response from Stacey on 31 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future. Kind Regards Ibis hotels T5

10/10 Excellent

Mark

Stayed 1 night in Jan 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Stacey on 24 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future Kind Regards ibis budget T5

6/10 Okay

Mgesho

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Stacey on 23 Jan 2022
Thank you for choosing to stay with us and for leaving your rating. We hope to see you again in the future. Kind Regards ibis budget T5

2/10 Terrible

S

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Unhelpful robotic check in
Not for me
Stayed 2 nights in Jan 2022
Response from Stacey on 23 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We are sorry to read that you felt the hotel was not to your liking & we will take your comments on board to make improvements. Kind Regards ibis budget T5

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Stacey on 20 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future! Kind Regards ibis budget T5

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Ibis Heathrow T5.
Excellent stay at Ibis Heathrow, although the menu for the restaurant wasn’t good for a vegan. Overall though, the hotel was good and staff very pleasant and helpful.
Stayed 1 night in Jan 2022
Response from Stacey on 15 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future! Kind Regards ibis budget T5

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and shuttle was in time. Good value
Stayed 1 night in Jan 2022
Response from Stacey on 16 Jan 2022
Thank you for choosing to stay with us and for leaving your review, We hope to see you again in the future! Kind Regards Ibis budget T5

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The chap who signed us in was also the bar man / cleaner . Very friendly . Really nice experience especially since was so cheap
Stayed 1 night in Jan 2022
Response from Stacey on 12 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We appreciate your comments & hope to see you again in the future! Kind Regards ibis budget T5

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niceness
It woz da best ever
Stayed 1 night in Jan 2022
Response from Stacey on 11 Jan 2022
Thank you for choosing to stay with us and for leaving your review - We hope to see you again in the future Kind Regards ibis budget T5

10/10 Excellent

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo
I had to call reception to give exert location as i ended up at Swissport which is the building adjacent to Hotel.( look out for the unsigned road!) . For evething else, this is a 4star hotel for 2star price.
Stayed 1 night in Jan 2022
Response from Stacey on 11 Jan 2022
Thank you for choosing to stay with us and for leaving your review - We hope to see you again in the future Kind Regards ibis budget T5

10/10 Excellent

Mandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Stacey on 11 Jan 2022
Thank you for choosing to stay with us and for leaving your review - We hope to see you again in the future Kind Regards ibis budget T5

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Stacey on 11 Jan 2022
Thank you for choosing to stay with us and for leaving your review - We hope to see you again in the future Kind Regards ibis budget T5

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Kritzia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for trips on a budget ! Everything was clean! Bar is super extensive! Staff is super friendly! The bus shuttle to and from the airport was easy
Stayed 1 night in Jan 2022
Response from Stacey on 5 Jan 2022
Thank you for choosing to stay with us and for leaving your lovely review. We truly do appreciate your kind comments & hope to see you again in the future. Kind Regards ibis budget T5

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis: Close to Heathrow
Great room for the price paid - comfortable and modern. Only thing to be aware of is that it is in the middle of an industrial estate so there are trucks up and down all night - take some ear plugs and you'll be fine! Cannot fault anything.
Stayed 1 night in Dec 2021
Response from Stacey on 4 Jan 2022
Thank you for choosing to stay with us and for leaving your review. We hope to see you again in the future! Kind Regards ibis budget T5

2/10 Terrible

HEUNG WO CATHERINE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very impolite and lack of general knowledge of hygiene. They put food, towels and unwrapped toilet paper on floor! No room service! I stayed there for 13 days, there had been no room cleaning for 13 days even after my quarantine! I have been waiting for hours for breakfast and toilet paper! It is really terrible experience!
Stayed 13 nights in Dec 2021
Response from Stacey on 4 Jan 2022
Thank you for choosing to stay with us - As you were in isolation, the regulations of this kind of stay were relayed to you upon check in. Our housekeeping team are not permitted to enter rooms under isolation, therefore our team members bring items which you require to your door. This is laid out to us by our companies standards at this difficult time. We are sorry you feel this was not a great experience for you. We have taken note of your feedback. Kind Regards ibis budget T5

8/10 Good

Carolyn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Stacey on 4 Jan 2022
Thank you for choosing to stay with us, and for leaving your review. We hope to see you again in the future. Kind Regards ibis budget T5