2/10 Terrible
Lia
Travelled with family
9 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
Terrible. Never stayed at a place like this. Firstly the place looked great outside and in the reception, but when we walked in the smell was awful. Then they down graded our room to a lower double instead of a club. They tried to tell us that a lower club is what we booked (no such thing on the website). No fridge, no safe and rhe TV didn't work. 24 hrs later after asking for a maintenance call for the tv, we're told not all TV's work in the hotel. Then we ask for a swap to the room we booked (a club room). Be careful what you ask for. We're put on the top floor and warned about the plumbing. We now had a fridge, but it didn't work, we had a safe and a tv that works. We only had hot water, as in it starts warm and end up boiling and no cold water and it makes a continual humming sound. The kicker is the elevator only goes to the second floor and we were now on the 4th floor. There was no one to help with the bags. Oh and also, the rooms up there were done on the Sunday, but the dirty linen was left on the floor outside our room for 24hrs.
Lia
Stayed 4 nights in May 2024