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Hilton London Metropole

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Hypo-allergenic bedding, in-room safe, desk, laptop workspace
View from Room
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Hilton London Metropole

Hilton London Metropole

4 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
225 Edgware Road, London, England, W2 1JU

Explore the area

  • Popular LocationHyde Park13 min walk
  • Popular LocationBaker Street13 min walk
  • Popular LocationKensington Gardens15 min walk
  • AirportLondon (LHR-Heathrow)40 min drive

Choose dates to view prices

About this area

London

Hilton London Metropole is located in London City Centre, a neighbourhood in London, and is in the city centre and near the airport. The area's natural beauty can be seen at Kensington Gardens and Grosvenor Square, while London Palladium Theatre and Shaftesbury Avenue are cultural highlights. Madame Tussauds Wax Museum and ZSL London Zoo are also worth visiting. Guests appreciate the hotel's convenience for public transportation: Edgware Road Underground Station is just steps away and Paddington Underground Station is 7 minutes on foot.
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Map

What's nearby

  • Hyde Park - 13 min walk
  • Madame Tussauds Wax Museum - 13 min walk
  • Baker Street - 13 min walk
  • Kensington Gardens - 15 min walk
  • Marble Arch - 7 min drive

Getting around

  • Edgware Road Underground Station - 2 min walk
  • London Paddington Station - 7 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • Where to eat
  • EDG Bar & Lounge – Cocktail bar offering international cuisine. Open daily.
  • Whisky Lounge – Open daily.
  • Sports Bar – Open daily.
  • Fiamma – Restaurant offering Mediterranean cuisine.

About this property

Hilton London Metropole

4-star London hotel in London City Centre with 4 restaurants
Along with 4 restaurants, this smoke-free hotel has 4 bars/lounges and a health club. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli and a conference centre are on-site. All 1059 soundproofed rooms feature WiFi and MP3 docks. Guests can appreciate conveniences such as fridges and coffee makers, and other amenities include wired Internet and 24-hour room service.
Hilton London Metropole offers 1059 forms of accommodation with MP3 docking stations and laptop-compatible safes. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. 32-inch LCD televisions come with pay-per-view films. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99 per 24-hour period), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: GBP 12.50 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges
  • 24-hour room service

Things to do

  • Health club
  • Shopping

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Conference centre (44116 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • MP3 dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Soundproofing

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4 star
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Guest rating 3.5+
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Business-friendly
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Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 35 per pet, per stay, plus a one-off cleaning fee of GBP 35
Up to 75 lbs/34 kg
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 12.50 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 (rates may vary)
  • Self-parking fee: GBP 25 per day
  • Pet fee: GBP 35 per pet, per stay plus a one-off GBP 35 cleaning fee
  • Rollaway bed fee: GBP 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton London Metropole
Hilton Metropole
Hilton Metropole Hotel
Hilton Metropole Hotel London
Hilton Metropole London
London Metropole
London Metropole Hilton
Metropole Hilton London
Metropole London
Metropole London Hilton
Hilton London Metropole England
Hilton London Metropole Hotel London
Hilton London Metropole Hotel
Hilton London Metropole Hotel
Hilton London Metropole London
Hilton London Metropole Hotel London

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 313 out of 1281 reviews
5 - Excellent 24%
Rating 4 - Good. 493 out of 1281 reviews
4 - Good 38%
Rating 3 - Okay. 242 out of 1281 reviews
3 - Okay 19%
Rating 2 - Poor. 131 out of 1281 reviews
2 - Poor 10%
Rating 1 - Terrible. 102 out of 1281 reviews
1 - Terrible 8%

3.7/5

Cleanliness

3.9/5

Staff & service

3.6/5

Amenities

3.4/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Amenities
The breakfast and its staff were excellent The room service and its staff don’t like, because they make me had a very hard to ask clean the room. The first three or four days were very good, but after that they were good. I stayed there for about two weeks This is not the Hilton London Metropole that I know since 2012, 2015, and 2019.
Stayed 15 nights in Aug 2021

3/5 Okay

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room was never properly cleaned even after quarantine. Cleaning staff seemed always in a big rush. One one occasion room was cleaned but no towels were left for us to use
Stayed 12 nights in Sep 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of the hotel. Plus it has a very very nice lobby and lounge area downstairs were you can host guest who visit you.
Stayed 6 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would appreciate the assistance with Syrup
Stayed 3 nights in Sep 2021

3/5 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel not as advertised. No room service. No food counter for sale of food (until the day i was leaving). I was in quarantine and apart from breakfast nothing else was available in the room.
Stayed 14 nights in Aug 2021