Property grounds

Reviews of The Stay Club Willesden

3.5 out of 5
The Stay Club Willesden
Nicoll Road, 5J, London, England

Reviews

6.8
Rating 10 - Excellent. 4 out of 39 reviews" "
Rating 8 - Good. 17 out of 39 reviews" "
Rating 6 - Okay. 10 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Positives & Negatives
Positives Friendly and helpful staff Nice and quiet Toiletries & towels Smart space/storage Kitchen facilities Negatives Stains on the bed sheets Dusty floor Was only able to open little window Very little natural light Could smell cigarette smoke from the designated smoking area downstairs Stains on the chair No 4g phone reception in the room so could only make calls outside the building. Only stayed for one night so was bearable but would have requested a different room if I were going to stay any longer.
Stayed 1 night in Aug 2020

6/10 Okay

Gillian

Travelled with family
Disliked: Room comfort
Clean but Very basic. Disappointing
Room was small. No TV . Hard mattresses on bunk beds mirrors on opposing walls felt very disorientating .Wet room configuration difficult to use. Parking is not included as stated. Directions from staff to Tesco/McDonald Pay car park extremely vague i spent an hour looking for it.nearly got a ticket going back to ask directions. Although staff were very friendly they didn't know were it was. I Suggest a map would be beneficial for parking.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
This hotel not good service I’m not comfortable to stay this hotel
Stayed 4 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Kaleda C.

Alright for the price
Would be nice if they would provide some basics for short term stats like dish soap and sponges to wash the dishes
Stayed 9 nights in Feb 2020

8/10 Good

BABAJIDE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay Club Willesden
Needed a place to stay just by myself. Fitted the need. Staff were nice and courteous.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little place, maybe appropriated for students, not for a family. The shower is a complete disaster.
Stayed 3 nights in Dec 2019
Response from Marco J on 16 Jan 2020
Dear guest, We would like to thanks for sharing your feedback. We’re sorry your experience with the shower didn’t match your expectations. Please feel free reach out to willesden@thestayclub.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, Customer Service

8/10 Good

Moryden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Marco J on 16 Jan 2020
Dear Moryden, We would like to thank you for your review and for choosing our hotel. We look forward to seeing you soon! Kind regards,

8/10 Good

Moryden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Marco J on 16 Jan 2020
Dear Moryden, We would like to thank you for your review and for choosing our hotel. We look forward to seeing you soon! Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Marco J on 16 Jan 2020
Dear guest, We would like to thank you for your review and for choosing our hotel. We look forward to seeing you soon! Kind regards,

8/10 Good

Hadas, New York

Liked: Cleanliness
This is good affordable place to stay, whether your a student or otherwise. Especially if you want to come to England on a budget. It's easy to get to public transportation into central London. The staff was friendly and informative, as well as patient.
Stayed 9 nights in Nov 2019
Response from Marco J on 16 Jan 2020
Dear Diego, We would like to thank you for your review and for choosing our hotel. We look forward to seeing you soon! Kind regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Miss leading advertisement
It was disappointing that the ad states its a hotel / student hostel. When the whole property is a hostel. The overall stay was sub standard and cramped. Although I was informed the room could be upgraded to the hotel the room was the exact same.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, with everthing I needed. It was quiet which gave me the opportunity to complete my work, relax and sleep in peace.
Stayed 4 nights in Nov 2019

8/10 Good

SUE, Germany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accomodation with everything you need. Shops just around the corner. Good commute from Golders Green and lots of different busses to get into the city
Stayed 5 nights in Oct 2019

8/10 Good

Ava

Stayed 6 nights in Sep 2019

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service
Good Value, nice staff
Stayed a couple of times and always good value for money. Reception staff very nice. Will definitely return. The coin-operated iron is very annoying, but other than that, fine.
Stayed 1 night in Sep 2019

10/10 Excellent

Hafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Ajiri

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Harlesden
nice place in the heart of Harlesden
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with group
ongoing shouting and noise from 12.30 pm to 2am Uncomfortable mattresses - only 6 cm approx deep
Stayed 1 night in Feb 2019

6/10 Okay

Megan

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2018
Response from Simona on 3 Oct 2018
Good afternoon Megan, Thank you for taking time to write your review, it is important for us in order to improve. Have a good afternoon, Kind regards, Simona

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the friendly customer service and decent view of the Thames. Definitely would stay again
Stayed 1 night in Jul 2018
Response from Simona on 15 Aug 2018
Dear Jamie, Thank you for taking time to write your review. We are happy to hear you had a good time with us. Have a good day and hope to see you soon with The Stay Club. Kind regards, Simona

10/10 Excellent

Elvin Chun-Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accomodation with ensuite and kitchen
Check in was very quick and easy. The room was small but very clean overall and furnishings felt contemporary. The bed was very comfortable. The bathroom is configured with a ceiling shower that isn't partitioned with the washbasin and toilet. Therefore, when you shower, the whole floor of the bathroom will get wet. However, it does drain quite quickly and the provided drainage mat makes it comfortable to use. One downside is the location which is quite far from central London with the closest station being Willesden Junction but at least it is well connected by public transport. My room didn't get any mobile signal but I'm not sure if that is the case in other rooms.
Stayed 3 nights in Jun 2018
Response from Simona on 18 Jul 2018
Dear Elvin, Thank you for taking time to write your review. We are happy to hear you had a wonderful stay with us. Have a lovely day and hope to see you soon with The Stay Club. Kind regards,

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Simona on 10 Jul 2018
Dear George, Thank you for reviewing our residence, We are happy to hear you have enjoyed your stay with us. Have a lovely day and looking forward to seeing you again with The Stay Club@ Willesden. Kind regards, Simona

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2/5
Kind and helpful staff and the lobby was quite nice. But the room looked a lot better on the photos and were not worth the price we payed. Compared to a hostel, yes quite nice. But compared to a hotel, nope better work on a few things. Good to know beforehand is that yes, I am quite harsh on the cleanliness, and I was sadly disappointed with this hotel. It was definitely not the worst place I've stayed at, but that doesn't really say much does it. The walls were a bit too dirty for me, which I didn't mind too much, except that it was enough so that I put my pillow and head further away from it. But the bathroom was worse. It wasn't like some hotels I've stayed at which had mold everywhere, but it definitely wasn't fresh. The person in charge of cleaning had definitely been sloppy. Good to know before booking is that the shower is right above the toilet, this was missed by us when we booked. And also, the bathroom door is almost see through and there's no lock. But enough about the bathroom. The beds were alright, just very hard, otherwise not much to say there except for the dusty walls next to it. Since we weren't super happy with the room we ate out most of the time so didn't get to use the kitchen. If you're a breakfast person like me you better cook it yourself or eat out. For me white toast, sugary cereals or squash wouldn't be the main in a good breakfast, but that might just be me. Overall, the stay wasn't worth the price that we payed.
Stayed 3 nights in Jun 2018
Response from Simona on 4 Jul 2018
Dear Linda, Thank you for taking time to write your review, it is important for us in order to improve. The Stay Club is a student accommodation however Willesden is flexible and we can take non-students as well. We are in the processes of refurbishing our studios, new bathroom tiles, shower curtains and wall painting. Breakfast is continental and includes pastry selection (muffins, pain Au Chocolate, croissants, doughnuts), cereal bar: Corn Flake, Coco Pops and Muesli are some of them. They do also provide cheese and ham platters as well as hard boiled eggs, fruit and drinks. Thank you for staying with The Stay Club@ Willesden and have a lovely day. Kind regards, Simona

2/10 Terrible

John

Liked: Cleanliness
Disliked: Room comfort
Overheated
My room was extremely hot with no air-conditioning. Very uncomfortable
Stayed 1 night in Jun 2018
Response from Simona on 26 Jun 2018
Dear John, Thank you for taking time to write your review. Our studios don't come with air conditioner, however we do provide fans on request. Reception is opened 24 hours a day, 7 days a week, my colleagues are happy to assist. Have a lovely day and looking forward to seeing you again with The Stay Club@ Willesden. Kind regards, Simona

10/10 Excellent

sebastien, JACOB BELLECOMBETTE

Travelled with family and small children
Liked: Cleanliness, amenities
il est calme et très bien situé. la seul chose les lits étaient un peu trop ferme.
Stayed 6 nights in Dec 2019
Response from Tamas on 16 Jan 2020
Dear Sebastien, Thank you very much for your feedback and for staying with us. Hope to have you back again at The Stay Club Willesden. Kind regards The Stay Club Team

6/10 Okay

Diego

Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019
Response from Marco J on 16 Jan 2020
Dear Diego, We would like to thank you for your review and for choosing our hotel. We look forward to seeing you soon! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Marco J on 16 Jan 2020
Dear guest, We would like to thank you for your review and for choosing our hotel. We look forward to seeing you soon! Kind regards,

4/10 Poor

Mustapha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foto ingannevole niente vero con la verità
La situazione trovata una volta arrivati li non era come nelle foto ,promesso che per quello che ho pagato ne prendevo un altro di poca qualita ma in centro . Le pulizie zero per 5 giorni che siamo state li ,le stanze piccolissime sporche le prese elettriche poco funzionabile abbiamo dovuto scaldare il bolitore alla presa di sotto il tavolo unica che funzionava ,in 5 giorni 4 bustine di te e 4 di caffè, non parliamo che ci hanno datto 4 asciugamani grandi e 4 boccettine di shampoo per 5 giorni .
Stayed 4 nights in Dec 2019

4/10 Poor

Nathalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre est toute petite on se croit dans un camping-car la salle de bain fait 1m carré. C’est comme dans un camping car, vous vous douchez sur les toilettes. Il manque aussi de la vaisselle. Je suis dessus la chambre n’était pas présenté comme cela dans la présentation. Adresse à ne pas retenir.
Stayed 6 nights in Oct 2019

6/10 Okay

Corinne L.

Liked: Cleanliness
Bon séjour à Londres à Borough
Résidence calme et sympa. Seul bémol... La douche dans, le WC mériterait d être réaménagé... Pour ne pas avoir les pieds dans l'eau après la dche pour accéder aux toilets. Globalement bon séjour. Et très bien desservi par les transports pour rejoindre le Centre de Londres.
Stayed 5 nights in Sep 2019

8/10 Good

T.K., Hämeenlinna

Travelled with group
Liked: Cleanliness, staff & service
Hyvä metrolinja Lontoon keskustaan lähellä. Aamiainen riittävä, etenkin munkit oli herkullisia. Kylpyhuone pieni, suihkuratkaisu tosi nerokas. Sänky ok. Nuorekas yleisilme ja ystävällinen henkilökunta. Hyvä valinta lyhytaikaiseen majoittumiseen.
Stayed 2 nights in Aug 2019
Response from Robert on 14 Aug 2019
Hi Thank you for the review. We hope to welcome you again in the near future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ikke den bedste oplevelse
“Hotellet” egner sig til studieturer og ikke familie/voksen ferie. Små værelser, hårde madrasser, dårlig badeforhold. Slidt, minimal morgenmad. Meget larm på og udenfor hotellet. Wi-fi god
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rentable
L’hôtel est parfait pour le budget que nous avions. Nous avons oublié de prendre de quoi charger nos téléphones mais un point positif pour l’hôtel avec ces prises usb à la réception. Le petit déjeuner est pas mal aussi. Le café un peu moins. Par contre le quartier peut ne pas plaire à tout le monde.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom! Localização péssima
Hotel muito bom para casal ou até 2 amigos, mas a localização não é das melhores, sensação de perigo ou até mesmo zona leste de São Paulo
Stayed 2 nights in Mar 2019

6/10 Okay

Anouk

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
De kamer was kleiner dan verwacht. Tweepersoons stapelbed ca. 120cm en behoorlijk harde bedden. Wc & douche in één, je staat letterlijk in de wc te douchen, goedmakertje is een brede stortdouche.
Stayed 2 nights in Nov 2018