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Reviews of OYO Home Ealing 2 Bedroom

OYO Home Ealing 2 Bedroom
9 Woodville Rd, London, England

Reviews

5.8
Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

7.2/10

Cleanliness

5.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

MR G

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
High quality but poor checkin experience.
Great flat inside - we must have been among the first few guests, as the decoration seemed to have been newly finished. At the price, it was an absolute steal, and very convenient for us. Comfortable, spacious, with high quality fittings. However, getting into the property was a disaster. There is no keyholder on-site and you have to pick up the key from a newsagent's stall about 500m away. This, plus confusion from the offshore contact centre that you have to call to get a code to receive the key, left us outside on the street for half an hour with two children at 9pm. The contact centre may have been new to the task, and they were certainly very friendly, but they were ill equipped to handle the call, initially giving me the wrong address and making the process very frustrating. When you check-out, you drop the key at the newsagent again. All in all, the property is excellent and comfortable, and incredible value for money at €44, but there was zero human interaction and the check in process was a disaster.
Stayed 1 night in Apr 2019
Response from Ammy on 8 Aug 2019
Hi, Regret the experience you have gone through. Being a visitor, we do realize how it feels in such circumstances, however, we’ve immediately shared the feedback to our relevant team to look into this concern so that our other s shouldn’t face such trouble further. Hope to make your future experience delightful and we assure you that we won’t let you down this time. Regards, Ammy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartment but noisy tenants
The apartment is in beautiful condition. Very modern and new. Very spacious for a family of four. The living room sofas are not comfortable at all. We couldn’t watch TV in the living room because of this. Also, I would not recommend this apartment because the tenants in the lower level kept us up the entire night. They played loud music and partied until 7 am each night. We didn’t sleep for the 3 nights. We complained to the property manager but they did not resolve the situation. The apartment is beautiful but my sleep is more important.
Stayed 3 nights in Jul 2019
Response from Ammy on 29 Jul 2019
Hi, We're very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is a fair size property located in a strategic area.
Stayed 2 nights in Jun 2019
Response from Ammy on 28 Jun 2019
Hi! Thanks for your kind words of appreciation. Have a wonderful day! Regards, Ammy

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Ammy on 28 Jun 2019
Thank you so much for the wonderful rating! We hope to host you again soon. Have a nice day ahead :) Regards, Ammy

8/10 Good

Susan

Stayed 3 nights in Jun 2019

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great flat in Ealing Broadway
Location is excellent, close to Raling Broadway tube station, and many restaurants and shops. Grocery store not even a block away. Comfortable bed, clean working appliances.
Stayed 1 night in May 2019
Response from Ammy on 28 Jun 2019
Delighted to hear your words of praise, Shelley! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy

2/10 Terrible

Pradeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Ammy on 28 Jun 2019
Sincere Apologies, Pradeep! We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ammy

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem !!
Great location, safe, clean, comfortable beds. Lots of room. Near Ealing Broadway train station. Many restaurants and shops within walking distance. Loved it. Will recommend.
Stayed 1 night in May 2019
Response from Ammy on 28 Jun 2019
Thanks for such a lovely review, Shelley! We’ll strive to keep up with your expectations always. Regards, Ammy

2/10 Terrible

Kishan

Disliked: Cleanliness, staff & service
Avoid OYO properties
Pathetic service from OYO team. I faced nothing but problems from the day 1. They made me wait outside the property for 3 hours with my family waiting for the access. Each time I call them, I got a same response “will call you back exactly in 10 min” (which never happened). Finally after 10 to 12 calls to customer care in the chilly evening, I was told to walk to some local store and collect keys. To add more troubles, I noticed other guest already checked in to my so called apartment. Turned out they gave me wrong keys. Again wait time for another hour to get the proper key. Day 2 : Someone locked the apartment main entrance from inside and again I had problems with access. (Agree it’s not OYOs fault, however they should contact property manager and set the right expectations) Day 3: After tiring day, we entered our apartment to see a messed up bathroom with dirty carpets and all dusty floor. Turned out some maintenance work was done while we were out. But we were not informed about it at all. We were ok with the work being done without our knowledge, however they didn’t had the decency to clean up after the work, instead they left the premises as dirty as they can be. Overall poor management and bad customer service.
Stayed 5 nights in Apr 2019
Response from Ammy on 28 Jun 2019
Hi, Kishan! We’re extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll look into this matter and solve the issue leading to this. Appreciate your patience and understanding in this regard. Have a nice day! Regards, Ammy

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019

2/10 Terrible

Beth

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Awful - there is no contact telephone or email address (not the best considering there is not front desk)
Stayed 1 night in Apr 2019

4/10 Poor

Miss

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean rooms exellent value for money would highly recommend these rooms to people
Stayed 2 nights in Mar 2019

4/10 Poor

Charlène, France

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Manque de vaisselle : seulement 2 tasses à café, 3 couteaux, pas de plat à four Équipement : 3 chaises, bouilloire ne fonctionne pas, télé cassée, bloc mitigeur de la baignoire cassé boutons très dur à tourner Ménage : syphon SDB bouché donc inondation L’appartement en tant que tel est super bien placé dans un quartier sympa mais les problèmes cités ci dessus ont un peu gâchés le plaisir
Stayed 5 nights in Aug 2019

6/10 Okay

Marcin

Liked: Cleanliness
Disliked: Property conditions & facilities
The location of the apartment is excellent. 5 mins walk to the underground and train station, lots of shops around. The apartment itself was clean. This is end of the positives. Now negatives.... Apartment was very poorly equipped with plates, glasses, forks etc. There was a loose water tap in the kitchen, walls had scratches.
Stayed 3 nights in Aug 2019
Response from Ammy on 21 Aug 2019
Hey Marcin, We’re extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Le escribí un email y todavía estoy esperando una contestación que espero pues como bien os dije no fue nada profesional y espero una compensación
Stayed 6 nights in Jul 2019