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Mercure London Heathrow Hotel

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Deluxe Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board
Breakfast and dinner served
Shower, free toiletries, hair dryer, towels

Overview of Mercure London Heathrow Hotel

UNESCO Sustainable Travel Pledge

Mercure London Heathrow Hotel

4.0 star property

7.0/10 Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Shepiston Lane, Hayes, England, UB3 1LP

Guests rated this location 6.8/10

Explore the area

  • Popular LocationStockley Park2 min drive
  • Popular LocationBrunel University6 min drive
  • AirportLondon (LHR-Heathrow)8 min drive
  • Popular LocationTwickenham Stadium26 min drive

Room options

About this area


In the suburbs, Mercure London Heathrow Hotel is in Pinkwell, a neighbourhood in Hayes with great airport proximity. Hyde Park and Chiltern Hills reflect the area's natural beauty and area attractions include LEGOLAND® Windsor and Natural History Museum. Looking to enjoy an event or a game while in town? See what's happening at Wembley Stadium or Royal Albert Hall. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Stockley Park - 2 min drive
  • Brunel University - 6 min drive
  • Syon Park - 12 min drive
  • Ealing Broadway Shopping Center - 16 min drive
  • Twickenham Stadium - 26 min drive

Getting around

  • Hayes & Harlington Station - 2 min drive
  • Heathrow Terminal 1-3 Underground Station - 5 min drive
  • Heathrow Airport (LHR) - 7 min drive


  • The White Hart - 10 min walk
  • The Pheasant - 4 min drive
  • Pop Pizza - 19 min walk
  • The Harlington Tandoori - 17 min walk
  • The Great Western - 4 min walk

About this property

Mercure London Heathrow Hotel

4-star eco-friendly hotel located in Pinkwell
Take advantage of a cafe, dry cleaning/laundry services and a bar at Mercure London Heathrow Hotel. Be sure to enjoy a meal at Borders Restaurant, the on-site restaurant. In addition to a gym and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, full breakfast (surcharge) and self-parking (surcharge)
  • Express check-out, a front desk safe and a lift
  • Concierge services, a TV in reception and a porter/bellboy
  • Guest reviews speak highly of the proximity to the airport
Room features
All 184 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Fridges, coffee/tea makers and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, French, Hindi, Italian, Polish, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 16 per day)
  • Limited on-site parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–9:30 AM: GBP 14.95 per person
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in a common area
  • Room service available

Restaurants on site

  • Borders Lounge
  • Borders Restaurant
  • Outside Seating Area

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Fridge
  • Laundry facilities
  • Rollaway/extra beds (surcharge)


  • Free newspapers in reception
  • Front-desk safe
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 6


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • In-room accessibility (selected rooms)
  • Lift
  • Step-free path to entrance


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)


  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels


  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties



Check-in from 3:00 PM - noon
Early check-in subject to availability
Early check-in fee: GBP 10.00
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
The following facilities are closed on Friday and Saturday:
  • Restaurant
  • Fitness facility

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 16 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Heathrow
Comfort Heathrow Hotel
Comfort Hotel Heathrow
Heathrow Comfort
Heathrow Comfort Hotel
Hotel Comfort Heathrow
Mercure London Heathrow
Comfort Hotel Heathrow Hayes, UK - Greater London
Mercure London Heathrow Hotel Hotel
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel
Mercure London Heathrow Hayes
Mercure London Heathrow
Mercure London Heathrow Hotel Hayes, UK - Greater London
Mercure London Heathrow Hotel Hayes
Mercure London Heathrow Hotel Hotel Hayes

Frequently asked questions

Is Mercure London Heathrow Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure London Heathrow Hotel?

Self-parking is available for GBP 16 per day. Limited spots are available.

What time is check-in at Mercure London Heathrow Hotel?

Check-in is from 3:00 PM - noon. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure London Heathrow Hotel?

Checkout is at noon. Late checkout is available for GBP 10.00 (subject to availability).

Where is Mercure London Heathrow Hotel located?

Located in Pinkwell, this eco-friendly hotel is 1.1 mi (1.8 km) from Stockley Park and within 9 miles (15 km) of Windsor Castle and Brunel University. Twickenham Stadium and Syon Park are also within 9 miles (15 km). Hayes & Harlington Station is 22 minutes by foot.

Can I cancel my reservation for free at Mercure London Heathrow Hotel and receive a full refund?

Yes, Mercure London Heathrow Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure London Heathrow Hotel cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 224 out of 998 reviews" "
" "10 - Excellent 22%
Rating 8 - Good. 362 out of 998 reviews" "
" "8 - Good 36%
Rating 6 - Okay. 225 out of 998 reviews" "
" "6 - Okay 23%
Rating 4 - Poor. 105 out of 998 reviews" "
" "4 - Poor 11%
Rating 2 - Terrible. 82 out of 998 reviews" "
" "2 - Terrible 8%




Staff & service




Property conditions & facilities




8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but not extra ordinary
Stayed 1 night in Dec 2022

10/10 Excellent


Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent


Stayed 1 night in Dec 2022

4/10 Poor


Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Disappointed, expect more from Mercure
Long queues at check in. Had to wait for a table at dinner. Once ordered the food it took a long time to be served (almost an hour). Lipstick on drinks glass, when I took it back the server said “really!” in an abrupt manner. Felt under staffed. Watched a lady ( guest) handle lots of food at breakfast ( took some of it to her table!) then watched her put it back in the buffet for other guests, no staff on hand to inform or supervise! Really put me off. Breakfast was cold. Toaster didn’t work properly. Won’t be staying there again.
Stayed 1 night in Nov 2022

4/10 Poor


Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Room was dated and small, en-suite needed attention. Below average for a 1 night stay.
Stayed 1 night in Nov 2022

8/10 Good


Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor


Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible beds. Housekeeping low standards. Cob webs everywhere. Mould in shower and a broken shower too. Paid for parking and left with a damaged car. Stay clear
Stayed 1 night in Nov 2022

2/10 Terrible


Stayed 1 night in Nov 2022

8/10 Good


Travelled with group
Liked: Cleanliness, staff & service
Close to airport, perfect for a short term stay! Thank you for accommodating us and checking us in early as we arrived prior to check in and wanted to get going on our tour day. It was much appreciated.
Stayed 1 night in Nov 2022

8/10 Good


Stayed 1 night in Oct 2022