City view
Check availability

Reviews of Marlin Apartments Stratford

4 out of 5
Marlin Apartments Stratford
2 Millstone Close, Windmill Lane, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 119 reviews" "
Rating 8 - Good. 49 out of 119 reviews" "
Rating 6 - Okay. 24 out of 119 reviews" "
Rating 4 - Poor. 19 out of 119 reviews" "
Rating 2 - Terrible. 6 out of 119 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
It’s was conveniently located in Stratford near the Stratford centre and Westfield Stratford city. However the hotel lost a package that was delivered and no one knows what happened
Stayed 11 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

B.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5* Apartment
What an amazing apartment, its so modern, comfy, has everything you need and such a relaxed place. Miles better than an hotel room can offer. 5*
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Nice enough location but hard to get into, had to phone for reception.
Stayed 1 night in Jan 2020

8/10 Good

Tamanna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Dhruv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly helpful and friendly staff
Stayed 19 nights in Dec 2019

4/10 Poor

Isabella

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convienient and comfortable
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for fanilies
Good for families. Sofa bed was very uncomfortable but everything else was pretty good. I was pleasantly surprised considering the price.
Stayed 2 nights in Oct 2019

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2019
Booked these apartments for a business trip for a few days, was a little put off at first as was asked to pay £200 security deposit on a call the night before and told if I didn’t pay it I would be turned away at the door when I arrived. However after paying this and arriving everything was fantastic the building is nice and clean and the apartments are very clean and nice.
Stayed 2 nights in Oct 2019

10/10 Excellent

Bashirat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Access to city size of apartment concierge service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Ramona

Liked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Caroline

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2019

6/10 Okay

Ramona

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Ian

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2019

8/10 Good

Khadeeja

Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
When we arrived the reception manager told us that on his confirmation we hadn’t paid for a sofa bed, but we had and we showed him our confirmation email which clearly stated we had paid. He went on to tell us that adding a sofa bed would cost us £45 extra as housekeeping needed to make the bed up which was ridiculous. When we were eventually placed in a room the manager told us that housekeeping would be up shortly to make the bed. Instead the manager came back to tell us we needed to move to another room where the sofa bed was already made. But he told us to take our time as he knew we’d started unpacking etc. 5 minutes after the manager left housekeeping knocked to ask how long we were going to be as they needed to clean the room. They then knocked again 15 minutes later to ask us again and then knocked AGAIN for the third time to ask us despite the manager telling us to take as long as we needed. The service was ridiculous and a shame since the last time I’d stayed there the service was lovely. I defiantly won’t be staying again.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I should have read the reviews for this property before I booked it. Our room was right next to the railway lines. No cleaning services for the seven days we were there. Heatwave, no air conditioning. Had to leave the door open at night. Kept guard on the couch for any rats or mice who may wander in.
Stayed 7 nights in Jun 2019

6/10 Okay

ANTONY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No a/c made stay very uncomfortable.
Stayed 1 night in Jun 2019

2/10 Terrible

Natasha

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Worst stay ever...
Service was terrible. Asked for certain basic things like clean towels and sheet and they wouldn’t provide. Main people were rude. NEVER STAY HERE
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2019

8/10 Good

DERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the consulate was very pleasant with us lovely
Marlin appointment definitely a place to stay, my wife & I love the area close to Dinning shopping and lots of Transportation
Stayed 8 nights in Mar 2019

10/10 Excellent

Abilfazal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid
Pictures are deceiving. Got bed bug bites from the mattress, the hallways stink of curry and the lift stinks of weed. Noisy trains on one side of the building and noisy neighbours who play loud music in their cars at 2300 on the other side of the building. Also the car park is not owned by the apartment buildings (although this is not obvious) its basically a ransom strip so beware if you arrive in the dark or you’ll receive a speculative invoice from a parking company. This place is too unpleasant and too much hassle for the business traveller.
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Very noisy with trains running all night. Beds not comfortable at all especially the sofa bed
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

The property is next to very busy train lines which makes sleeping near impossible. Parking at the property is at an additional charge of £20 which was not clearly stated on the hotel listing. The property should make all additional costs clear from the onset, hidden fees are a big put off.
Stayed 1 night in Nov 2018

4/10 Poor

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy mattresses
The beds were not set up as twins as requested (and for which we paid extra); the 'concierge' was usually away from his desk and did not answer the phone; when changing the sheets - which I had to do because I had to make up our beds myself - I saw the mattresses and they were absolutely FILTHY....stained and dirty. YUCK.
Stayed 3 nights in Oct 2018

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Ida, Israel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pay attenthion to details
The hotel is very close to the railway line, we got a room right in front of the tracks. Because of the noise, they put a double window, so it was impossible to open the porch window for ventilation. Please note that there are no air conditioners in the apartments when we asked for another room with air conditioner and it turns out that there is an additional cost for the night 47 pounds. In addition, I arrived with my son in the apartment. I mentioned this at the time of the reservation and saw that there was a sofa opening to the bed so I thought that he was sleeping in the sofa, also preparing the sofa for sleeping (bedding and a blanket). Peak chutzpah to separate the bed also on this wanted money also 47 pounds per night. The staff was very nice and very much wanted to help probably this is the policy of the place.
Stayed 5 nights in Sep 2018

4/10 Poor

Annette

Avoid
The room was too hot to have the windows shut but the train noise kept us awake all night. When we tried to shut the window in the early hours when time trains were less frequent the window catch wouldn't shut properly. Stained sofa bed mattress and ripped sheet. Reception not manned check in or check out. Lots of rooms overlooked the bedroom. Toilet wouldn't flush properly
Stayed 1 night in Sep 2018

6/10 Okay

Latrice, Washington, DC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
THIS PROPERTY DOES NOT HAVE AIR CONDITIONING, was extremely hot and the property only gives you one fan, I asked for another fan and that was a problem. I asked the manager to please allow me to change the reservation because it does not clearly state there is no air conditioning in the apartment building, the manager stated that they have another property with air conditioning and I could be re booked for another fee of $1200 if I wanted to stay there instead. The apartment is only cleaned every 7 days so if your not staying longer than that you have to clean everything yourself and empty your own trash. The good thing is that the apartment looks like the pictures and its in a good location near train station and market
Stayed 7 nights in Jul 2018

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Short Stay in London
One week stay to visit family. Generally service ok. There wasn't anything the team did that was above and beyond normal. The is a serviced apartment so the idea is that you have a home feel and you take care of things yourself. I think the apartment should have a cleaning at least more than once a week. The bedroom was very hot as the building does not have an AC system but other than that generally it was a decent stay and I would recommend Marlin Stratford for a short trip.
Stayed 7 nights in Jun 2018

10/10 Excellent

Dre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness
Recent stay at the marlin
Basic / cheap accommodation. Reception staff were pleasant and helpful. However room could have been cleaned to a higher standard and outside areas ie lawns could be properly maintained. Cigarette butts on patio outside our room, this is not acceptable.
Stayed 1 night in May 2018

6/10 Okay

Deborah, Wales

Liked: Staff & service
The apartment was ok but wouldn't use again. Lack of air conditioning made sleeping very difficult. It was very quiet though and the bed was comfortable.
Stayed 2 nights in May 2018

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but read the small print
Good place to stay for the concert we attended. Not happy about £200pound being with held from our account as a security deposit and told it would take around nine days for it to be cleared back to my account. I wasn’t expecting it and it caused my account to be overdrawn
Stayed 1 night in May 2018

8/10 Good

Rog, Cajarc

Liked: Cleanliness, property conditions & facilities
A stayaway
Room was clean which is probably the most important. you could sense the train noise but it never really disturbed us. Little things that could be done better, e.g. ground coffee left for the morning but no cafetiere anywhere in sight. Useful also if the complimentary tea and coffee were replenished as it goes within two days and we were there for three. Did report that the veneer on the coffee table edge had come unstuck. It was sticking out and could cause a nasty gash. I did report it on the first morning, and despite promises, it was never repaired
Stayed 3 nights in Apr 2018

4/10 Poor

FW, stratford

Disliked: Cleanliness, staff & service, room comfort
Cleanliness
As soon as you come out of the lift there is a very bad smell lingering in the corridor which I thought would vanish once I got into the room but it only got worse. As soon as I stepped in it smelt like urine, I informed reception of this and they provided me with air freshner but no matter how much I used the smell remained throughout my stay. I used candles and opened the windows and balcony wide but no luck. It really did ruin my stay.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It could e been better but could’ve been worse
I was disappointed that the person I spoke to prior to check in didn’t communicate what we discussed but luckily it was fine because the staff honoured what was discussed. There was no TV available with the engineer attending but couldn’t do anything which wasn’t ideal. There’s a lot of unsightly mould in the bathroom and the toilet didn’t flush easily but despite all of this the place was comfy, had ground floor with a garden and it was toasty with lots of storage space
Stayed 1 night in Mar 2018

6/10 Okay

andy

Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suites, just tucked in the middle of a development area. Pleasant surprise to come across this place.
Stayed 1 night in Jan 2018

4/10 Poor

Anne M., Boston Mass.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Near transportation.
Apt close to train and central line which offered prompt efficient transportation into central London.Apt was cramped and dirty.Sofa bed pulled out for third guest and was very uncomfortable, causing an already small apt to be even more cramped and uncomfortable.Did I mention that we were charged daily for the sofa bed ? Dirty kitchen smelt of grease and wall splashed with blue gunk by sink.Bathroom was spacious but dirty. Apt not cleaned at all in 8 days we stayed there with towels and trash piling up.I went to ask room cleaners for towels which they gave.Staff were polite and gracious but obviously management does poor job of managing room service.Never offered to clean out room and we did not wish to make a fuss.Had to ask for toilet paper and given 1 roll each time.I did ask at front desk what exactly was offered for room cleaning etc..and guy launched into story about offering tea if a guest rolled in at 1am.Totally missed point that the apts should be cleaned regularly and we were there 8 days with NO SERVICE.There are much better,cheaper cleaner places to stay in locality as I found out during our stay.In summary only reason to stay there is proximity to transportation.
Stayed 7 nights in Dec 2017