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Reviews of London City Airport Hotel

3.5 out of 5
London City Airport Hotel
74 Albert Road, North Woolwich, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 100 out of 300 reviews" "
Rating 8 - Good. 115 out of 300 reviews" "
Rating 6 - Okay. 48 out of 300 reviews" "
Rating 4 - Poor. 18 out of 300 reviews" "
Rating 2 - Terrible. 19 out of 300 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Uncomfortable bed, had to pay for extra towels
Stayed 1 night in May 2024
Response from LCY Hotel on 21 May 2024
Many thanks for staying with us, and taking the time to write a review. We appreciate your feedback and are doing our utmost best to take into account your constructive points for improvements

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy short walk from London City Airport. Room is plain but perfectly adequate for a short stopover. Extraordinary clean and very helpful staff
Stayed 1 night in Apr 2024
Response from LCY Hotel on 29 Apr 2024
Hi John,Thank you for staying with us and for your rating and feedback. We are very pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

6/10 Okay

Yasuhisa, Vancouver

It’s ok for the price.
Stayed 1 night in Apr 2024
Response from LCY Hotel on 29 Apr 2024
Hi Yasuhisa,Thank you for taking the time to share your experience with us. We are glad that you had a good stay, and we are looking forward to welcome you once again soon Kindest regards

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Air con is noisy during the night.
Stayed 1 night in Apr 2024
Response from LCY Hotel on 15 Apr 2024
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations. We will investigate what went wrong with our AC from your room and action accordinglyLooking forward to welcome you back again soonBest regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Bhf
Stayed 1 night in Mar 2024
Response from LCY Hotel on 15 Apr 2024
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

6/10 Okay

paul

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from LCY Hotel on 12 Mar 2024
Hi PaulThank you for staying with us and for your rating . We are glad that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LCY Hotel on 12 Mar 2024
Hi Raquel,Thank you for staying with us and for your rating. We are very pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
This a extremely handy hotel for London City Airport. Less than 5 minute walk from the airport and DLR station - convenient day or night, or very early morning as in my case. The rooms are clean, comfortable, and the staff laid back but helpful. Great value and super handy.
Stayed 1 night in Feb 2024
Response from LCY Hotel on 12 Mar 2024
Hi Meghan,Thank you for staying with us and for your rating and comments. It is great to know that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect place to stay when wanting to be within walking distance of London City Airport. No complaints about the room and cleanliness, other than the shower doesn't seem to always stay hot, and the room perhaps isn't as soundproof as they suggest. I would still stay here again, and the staff were very helpful and friendly.
Stayed 2 nights in Jan 2024
Response from LCY Hotel on 1 Feb 2024
Thank you for taking the time to share your experience with us. We always value our customers feedback since it is one of the tools we use for improvementsWe are pleased that you had a wonderful stay, and we are looking forward to welcome you once again soon Kindest regards

4/10 Poor

David

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bathroom was small with no shower screen so whole floor, toilet a basic got soaked
Stayed 1 night in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Thank you for taking the time to share your experience with us, and apologies for any inconvenience we may have caused. We always value our customers feedback since it is one of the tools we use for improvements. We have different rooms type which differ on sizes. For bigger rooms we advise to reserve one of our Executive Room. In regards to the shower, we would like to inform that all our showers are walking showers or wet room, the reason why there is no screen. Again, we appreciated your comments, we will see ways for improvements

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is one that I know very well,that’s why I go back to stay there. The staff are really friendly and helpful and make you feel welcome. All the amenities that you need are there and a silabl. Also, it is so close to the town which is marvellous, but still quiet enough from the hustle and bustle.
Stayed 1 night in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Hi Alex,Thank you for staying with us as regular, we appreciated your rating and warm comments about our staff. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what is needed for a short business stay in very close proximity to the airport.
Stayed 1 night in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

MR P STOTT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, competent and responsive staff
Stayed 1 night in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating and positive comments about our staff. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

6/10 Okay

Mason

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Saranphat

Liked: Cleanliness, staff & service, amenities
Lovely staff and very near dlr station
Stayed 2 nights in Jan 2024
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating and a very warm feedback about our staff. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating. We are very pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from LCY Hotel on 12 Mar 2024
Hi Felicia,Thank you for staying with us and for your rating. It is great to know that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Verity

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

4/10 Poor

Chris

Business traveller
Disliked: Room comfort
Ok but that's it
Was probably the smallest postage stamp I've ever stayed in, bed was uncomfortable and hot water was lukewa at best. Staff in the bar were slow to serve and food took too long to come out. They were very accommodating for baggage drops and the check-in and out was effectient, but I wouldn't stay again.
Stayed 1 night in Dec 2023
Response from LCY Hotel on 30 Jan 2024
Thank you very much for staying with us, and for your feedback. We have different rooms type which differ on sizes. For bigger rooms we advise to reserve one of our Executive Room. Our apologies for any inconvenience we may have caused. We value your customers, and will see ways for improvements.

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great option if you need to be close to the airport. Room was small and bathroom a “compact” wet room arrangement but generally pretty good value. Very friendly reception staff.
Stayed 1 night in Dec 2023
Response from LCY Hotel on 7 Dec 2023
Thank you for taking your time and share your experience with us. We are very grateful for your comments and rating. We hope to see you again soon Best regards

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was adequate for the one night stay that I needed.
Stayed 1 night in Nov 2023
Response from LCY Hotel on 6 Dec 2023
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Ian

Stayed 3 nights in Dec 2023
Response from LCY Hotel on 6 Dec 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Twan

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from LCY Hotel on 6 Dec 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Tendai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LCY Hotel on 6 Dec 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Close to the airport - but that’s all
We stayed here to be ready for an early flight from city airport. The hotel seemed nice enough but the room was very basic. Small bed with really thin mattress and lots of noise from other guests passing by.
Stayed 1 night in Dec 2023
Response from LCY Hotel on 6 Dec 2023
Many thanks for taking the time to write a review. We appreciate your feedback and are doing our utmost best to take into account your constructive points. We looking forward to welcome you backRegards

8/10 Good

David

Stayed 1 night in Dec 2023
Response from LCY Hotel on 6 Dec 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, compact hotel
A lovely little hotel with good food. Perfect for an overnight stay before a flight. Very compact rooms, but you don’t feel claustrophobic.
Stayed 1 night in Nov 2023
Response from LCY Hotel on 6 Dec 2023
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LCY Hotel on 30 Jan 2024
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the staff were very gracious to my needs
Stayed 2 nights in Nov 2023
Response from LCY Hotel on 1 Dec 2023
Hi Tyler,Thank you for staying with us, for your rating and warm comments about our staff. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

4/10 Poor

Martin

Disliked: Property conditions & facilities
Air conditioning made a hell of a racket on and off all night
Stayed 1 night in Nov 2023
Response from LCY Hotel on 1 Dec 2023
Hi Martin,Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience we may have caused. We always value our customers feedback since it is one of the tools we use for improvements. We have taken on board your comments, investigate what went wrong and action accordinglyWe are hoping to fully accommodate your expectations next time you stay with usKindest regards

6/10 Okay

Chelsea

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not worth the price tag at all. So small that in the bathroom I couldn’t bend over without banging into something (sink, toilet roll holder etc) also it wasn’t stated that it was a wet room, not a shower, which I hate. a breakfast for £17 is laughable. No nearby restaurants so worth driving to somewhere else. Staff were very slow and check in was painful. Room was freezing when we got to it and heating hard to work out. Only plus is that we couldn’t hear the planes at all. Overall I do not recommend
Stayed 1 night in Nov 2023
Response from LCY Hotel on 1 Dec 2023
Dear Chelsea,Thank you very much for staying with us, and for your feedback. All feedback are important to us, since its used for improvements. We would like to inform that we have different rooms type which differ on sizes. For bigger rooms we advise to reserve one of our Executive Room. In regards to the heating system, it can be adjusted from the room, as well as from the reception. Any issue, we have our reception 24hrs opened for support. We are hoping to fully accommodate your expectation next time you decide to stay with us. Best regards

6/10 Okay

Neill

Business traveller
Liked: Cleanliness, staff & service
Mixed thoughts and review
One night business stayover. Noise to be expected due to local airport, hence no problem. Dinner menu limited and sadly breakfast is an absolute rip off @ £17!. This unreasonably high breakfast charge, which i personally wouldnt pay, probably means i wont stay at this hotel in the future.
Stayed 1 night in Nov 2023
Response from LCY Hotel on 1 Dec 2023
Hi Neil,Thanks for taking your time and leave us feedback. We value all feedback since it is one of the tools used for improvements. Unfortunately we only have a takeaway style restaurant on site, which our customer also can eat in, the reason why limited menu. In regards to breakfast, actually we are selling breakfast cheaper than our competitors around us. This is a combination of Continental and hot breakfast, therefore we believe the price is fairWe hope next time to fully meet your expectationsKindest regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, so close to London Cotu Airport. Friendly and helpful staff
Stayed 2 nights in Nov 2023
Response from LCY Hotel on 22 Nov 2023
Thank you for staying with us and for your rating and feedback. We are pleased that our services and facilities met your expectations. Looking forward to welcome you back again soonBest regards

10/10 Excellent

Roopak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LCY Hotel on 15 Nov 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonRegards

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Im not sure I will be returning
I booked for 1 night. On arrival I was asked for picture ID? Why? I gave them my name and booking ref?! They then made me fill out a form for them, and provide a signature? Weird! The room...304, was small. The window had a massive crack down it. The wet room vent didn't work so the steam travelled into the room and caused serious condensation. The wet room doesnt drain correctly so water remained all the way to the bathroom door edge into the room. In summary: It might appear affordable, but its not worth it. There are other hotels in the same area, better and cheaper.
Stayed 1 night in Nov 2023
Response from LCY Hotel on 15 Nov 2023
Dear Guest,Firstly our sincere apologies for the inconvenience caused. We have investigated the issue raised, it seems that the extractor fan in your room has stopped for some reasons. We have replaced it, and it is fully operational. In regards to the room size, we have different rooms type which differ on sizes. For bigger rooms we advise to reserve one of our Executive Room. Also, the drain has been checked. We always value our customers feedback since it is one of the tools we use for improvements, so again thank you for bringing that to our attentionKindest regards

6/10 Okay

Ashleigh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from LCY Hotel on 15 Nov 2023
Dear Ashleigh,Thank you for staying with us and for your rating. It is very important to us all feedback, since it is one of the tools used for improvements. We are hoping to fully meet your expectations next time you stay with usKindest regards

10/10 Excellent

Mama saskia

Stayed 1 night in Nov 2023
Response from LCY Hotel on 10 Nov 2023
Dear Mama Saskia,Thank you for staying with us and for your rating. We are very pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the bedroom had everything I needed for my overnight stay. They ordered a taxi for the next morning as requested. The bedroom was very clean and staff polite and helpful.
Stayed 1 night in Oct 2023
Response from LCY Hotel on 10 Nov 2023
Hi Joan,Thank you for staying with us, for your rating and comments. We are glad that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I read the reviews and I was quite nervous about what to expect. Quite often, one little thing sets you off and you end up finding loads of faults. However, from the warm welcome to the check out, I needn’t have worried. The staff were great, facilities clean and available and the room itself was much better than I’d expected. Just shows you need to make your own judgement sometimes! The one issue I’d like to mention is if you are a nervous or lone traveller, the walking route from the DLR to the hotel might feel a bit intimidating. It’s not far though so don’t let this put you off.
Stayed 1 night in Nov 2023
Response from LCY Hotel on 3 Nov 2023
Dear Brian,Thank you very much for staying with us, and for your rating and warm comments about our staff, services and facilities. We are looking forward to welcome you back again soonKindest regards from the Team and Management of LCY Hotel

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not catering for vegetarians
The breakfast is overpriced for a vegetarian breakfast. At £17.50 each for a bowl of cereal and a few croissants. There was no nut-based milk, only cows milk. For the rest we had an excellent stay.
Stayed 4 nights in Oct 2023
Response from LCY Hotel on 30 Oct 2023
Hi Peter,Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations. The price for breakfast include continental buffet and hot options(Scramble or fried eggs, sausages, bacon, baked bean etc...)Looking forward to welcome you back again soon

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Foul odour in reception
The smell of myang sticks in the reception area during chexk in was especially off putting. Staff were unfriendly. Did not appreciate the fact that there was nonpartition between the toilet and shower: toilet gets wet when showering! Defintely not worth the price!
Stayed 3 nights in Oct 2023
Response from LCY Hotel on 30 Oct 2023
Many thanks for taking the time to write a review. We appreciate your feedback and are doing our utmost best to take into account your constructive points. All our shower room is wet room, therefore there is no screen in between the toilet and showerWe hope to fully meet your expectations next time you stay with usRegards

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LCY Hotel on 30 Oct 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LCY Hotel on 30 Oct 2023
Thank you for staying with us and for your rating. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soon

6/10 Okay

Kevin

Disliked: Cleanliness, property conditions & facilities
Wouldn’t return
Bad bits 1.Stains on the pillow covers, making me feel I don’t want to sleep in the bed 2. Poor shower design, it’s next to the toilet so it get soaked needs a curtain etc 3.no wardrobe to hang your clothes 4. Bad smells from bathroom 5. I saw a rat in the underground car park Good bits 1 nice clean towels 2. Nice temperature in the room
Stayed 1 night in Oct 2023
Response from LCY Hotel on 30 Oct 2023
Many thanks for taking the time to write a review. Our sincere apologies for any inconvenience we might have caused. We appreciate your feedback and are doing our utmost best to take into account your raised points, and improve on whatever area needed. We partner with a professional laundry company, and all our linen are fully inspected before use. We advise, if you stay with us in future to inform us straightaway if you are not happy with anything, so we could action accordinglyKindest regards

6/10 Okay

N H

Business traveller
Liked: Property conditions & facilities
Okaaaaay I guess, for a night
Arrived late evening for an early flight the next morning, so didn't really see or use any amenities. No parking, which was a bit of a pain, but there was a car park at the Henley Arms up the road which I ended up using. Tiny room and loo/shower, and one of the hardest mattresses I can remember sleeping on. Fine for LCY airport, although I can't think why else you'd stay here.
Stayed 1 night in Oct 2023
Response from LCY Hotel on 24 Oct 2023
Thank you for staying with us and for your rating. We are hoping to fully meet your expectations next time you stay with usKindest regards

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Friendly, comfortable and convenient hotel
Stayed 1 night in Oct 2023
Response from LCY Hotel on 30 Oct 2023
Thank you for staying with us and for your rating and comments. We are pleased that our services and facilities met your expectations.Looking forward to welcome you back again soonBest regards

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
London City Hotel - utterly abysmal
The hotel looks great from the outside. The reception and communal areas are all relatively stylish. Its location is handy for public transport. However, this is where the good stuff comes to a shuddering halt. The staff are monosyllabic at best. The room was extremely small and impractical, with very little shelf space and storage. The bathroom was a wetroom and again had little or no shelf room for toiletries. My towel was so thin and over-used it had a hole in and was stained. Our curtain was thin meaning that it was largely ceremonial and for decorative purposes only. It kept very little light out. I am at a loss to know exactly when the room was cleaned properly as there was a layer of dust over the surfaces. If you are flying from London City Airport and need a bolthole, avoid this place as God knows where you would store your luggage and actually be able to manouevre around your room as well. If you are using the hotel for business and would work from your room, avoid it due to the lack of usable space.
Stayed 1 night in Oct 2023
Response from LCY Hotel on 24 Oct 2023
Dear Matthew,Thank you for taking the time to share your experience with us, and apologies for any inconvenience we may have caused. We always value our customers feedback since it is one of the tools we use for improvements. We have taken on board your comments, investigate what went wrong and action accordingly. In regards to the room size, we have standard, executive and family rooms which differ in size and amenities. We take the cleanness very seriously, and from our record you never mentioned any issue as such. The same apply to our linen. We work with a professional laundry company that supply us all our linen. All rooms are fully inspected before new arrival, so we are very surprised for the state of the towel mentionedKindest regards