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As soon as my taxi pulled up the hotel looked cheap and shabby. I've had better dining experiences in school cafeterias. The music in the lobby and eating area was awful and way too loud. I won't be back.
Carol
Stayed 1 night in May 2024
6/10 Okay
Robert
Travelled with family
23 May 2024
Disliked: Cleanliness
The carpet was incredibly dirty. Look like someone spilled a bottle of black shoe polish or hair dye. But we were so tired we didn't want to go through the hassle of changing rooms. Just be aware this is not luxury coma just a place to spend the night and catch the flight out in the morning..
Robert
Stayed 1 night in May 2024
8/10 Good
Richard
23 May 2024
Liked: Cleanliness, staff & service
Richard
Stayed 1 night in May 2024
8/10 Good
Jessica
Travelled with family
22 May 2024
Liked: Amenities
Economical hotel near London Heathrow, and on bus line. Rooms are small and basic, nice lounge area with extended food and bar hours.
Basic, inexpensive hotel. Brown carpet in the room looked dirty. Bathroom had a weird smell. OK for one night.staff were friendly. Did not eat at the hotel
This was my 4th stay at this hotel. It is convenient to Heathrow airport and bus service to the airport is just across the road. I plan on booking again in December.
Great place for an overnight stop on the way out of UK. Convenient drop off and pick up with Hotel Hopper bus. Got a return ticket, which is a little cheaper. Good food in restaurant. Breakfast available really early. Very quiet. Comfortable bed. Helpful staff.
Chris
Stayed 1 night in May 2024
8/10 Good
Lenora
19 May 2024
Liked: Property conditions & facilities
Close to airport and shuttle service was exceptional
Service was slow on check in, parking is not included and will like cost you a minimum of £12. The restaurant was good, the food tasted great but the soft drinks/ nonalcoholic drink options were limited
Cameron
Stayed 1 night in May 2024
6/10 Okay
KAYA C
Travelled with group
17 May 2024
Liked: Cleanliness, staff & service, amenities
The room was nice, but the air conditioning was not working properly due to the eco settings and it became quite hot. The food was delicious in the hotel dining area (I recommend the Tikka Masala), and the staff was incredibly friendly. Not much to do in the area, however it seems this is a great place to stay right before flying out of Heathrow.
You have to love or hate AI. I sent numerous messages to Expedio, advising that my mother had passed away, could not keep the booking, as funeral was the next day. Could i change, etc. Alas, the only response i get is AI. Which is nonsence
The property is very close to the airport and to nearby bus stops and as well as grocery's stores. The room I was has easy view of planes landing. Though the room is a bit small but very comfortable. I will recommend anyone at anytime to this property.
Timothy
Stayed 3 nights in Apr 2024
Response from Saurabh on 14 May 2024
Dear Timothy, Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your wonderful experience with us.We're thrilled to hear that our convenient location near the airport, bus stops, and grocery stores met your needs during your stay. It's great to know that you enjoyed the easy view of planes landing from your room, despite its size.We're delighted that you found your room to be very comfortable, and we appreciate your recommendation to others. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
8/10 Good
Melissa
13 May 2024
Liked: Cleanliness, staff & service
Bathroom could have used a better cleaning. Staff was very friendly and helpful. Beds very comfortable
Melissa
Stayed 2 nights in May 2024
Response from Saurabh on 14 May 2024
Dear Melissa, Thank you for choosing IBIS London Heathrow Airport for your recent stay and for sharing your feedback with us.We're pleased to hear that you found our staff to be very friendly and helpful, and that you enjoyed the comfort of our beds.However, we apologize for any shortcomings in the cleanliness of the bathroom. Please rest assured that we take cleanliness very seriously, and we will address this issue with our housekeeping team to ensure it is rectified moving forward.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
Average hotel that like all other so-called Heathrow Hotels was inconvenient to get to from the airport terminal with transportation only every hour.
Geoffrey
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Geoffrey, Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your feedback with us.We apologize for any inconvenience you experienced with transportation to and from the airport terminal. Your feedback is important to us, and we will review our transportation options to see if there are ways we can improve the frequency or convenience for our guests.If there are any specific areas where we can improve to make your next stay more enjoyable, please feel free to share your feedback with us. We are committed to addressing any concerns and continuously improving our services.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow AirportDear [Guest's Name],Thank you for choosing to stay at IBIS London Heathrow Airport and for sharing your feedback with us.We apologize for any inconvenience you experienced with transportation to and from the airport terminal. Your feedback is important to us, and we will review our transportation options to see if there are ways we can improve the frequency or convenience for our guests.If there are any specific areas where we can improve to make your next stay more enjoyable, please feel free to share your feedback with us. We are committed to addressing any concerns and continuously improving our services.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
6/10 Okay
CHRISTINE
12 May 2024
Liked: Cleanliness, staff & service, amenities
It is a very good Airport hotel
Food and staff were excellent. TV remote needs to be replaced.
CHRISTINE
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Christine, Thank you for choosing IBIS London Heathrow Airport for your recent stay and for sharing your feedback with us.We're pleased to hear that you found our hotel to be very good, and that you enjoyed the excellent food and service provided by our staff.However, we apologize for any inconvenience you experienced with the TV remote. Your feedback is important to us, and we will address this issue promptly to ensure it is rectified for future guests.If there's anything else we can do to make your future stays more enjoyable or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
2/10 Terrible
Steve
10 May 2024
Steve
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Steve, Thank you for choosing IBIS London Heathrow Airport for your recent stay.We're disappointed to see that your experience did not meet your expectations, as indicated by the 1/5 rating. Your feedback is important to us, and we would appreciate any additional details you could provide about your stay so that we can address any issues and improve our services for future guests.Please feel free to reach out to us directly if you would like to discuss your experience further.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
8/10 Good
Heidi
9 May 2024
Liked: Staff & service
Disliked: Amenities
Not a convenient stay, even for Terminal 5 transportation on the way in. The ride to the airport was very convenient.
Hotel manager was fantastic but other staff not friendly or helpful.
Heidi
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Heidi, Thank you for choosing IBIS London Heathrow Airport for your recent stay and for sharing your feedback with us.We're pleased to hear that you found the transportation to the airport convenient, although we apologize for any inconvenience you experienced with transportation to the hotel. Your feedback regarding this matter is valuable to us, and we will review our transportation options to see if there are ways we can improve the convenience for our guests.We're also sorry to hear that your experience with our staff did not meet your expectations. Providing friendly and helpful service to our guests is our priority, and we regret that we fell short in this regard. We will address this issue promptly with our team to ensure that all guests receive the level of service they deserve.If there's anything else we can do to make your future stays more enjoyable or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.Thank you for your valuable feedback, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
8/10 Good
Edwin
Travelled with partner
8 May 2024
Liked: Cleanliness, staff & service
Reception was very welcoming and helpful to us being first time visitors to London - directions in getting to Central london!
Edwin
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Edwin, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're delighted to hear that our reception team was very welcoming and helpful during your stay, especially as first-time visitors to London. Providing excellent service and assistance to our guests is our priority, and we're glad that we could make your experience a positive one.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We hope you enjoyed your visit to Central London, and we look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
8/10 Good
Simone
7 May 2024
Liked: Cleanliness, staff & service
Simone
Stayed 2 nights in May 2024
Response from Saurabh on 14 May 2024
Dear Simone, Thank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're pleased to see that you had a positive overall experience during your stay, as indicated by your 4/5 rating. Your satisfaction is important to us, and we're glad that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
For the price it is a perfectly nice place to stay for a night near LHR
Justin
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Justin, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're pleased to hear that you found our hotel to be a perfectly nice place to stay for a night near Heathrow Airport, especially considering the price. Providing comfortable accommodations at a reasonable price is important to us, and we're glad that we could meet your expectations in this regard.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
10/10 Excellent
Kulwinder
7 May 2024
Kulwinder
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear KulwinderThank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're delighted to see that you had a perfect stay with us, as indicated by your 5/5 rating. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
Dear Helen, Thank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're delighted to see that you had a perfect stay with us, as indicated by your 5/5 rating. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
Dear Silas, Thank you for choosing IBIS London Heathrow Airport and for rating your experience with us.We're delighted to see that you had a perfect stay with us, as indicated by your 5/5 rating. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.If there's anything else we can do to make your future stays even more enjoyable or if you need any assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
Great nights stay at the ibis. Just what I needed for a couple of hours lip before picking my husband up from the airport early in the morning
Jemma
Stayed 1 night in May 2024
Response from SZ on 14 May 2024
Dear Jemma,Thank you for sharing your experience with us. We're delighted to hear that you had a great night's stay at IBIS London Heathrow Airport and that it provided you with the rest you needed before picking up your husband from the airport early in the morning. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know. We're here to ensure your stay is comfortable and convenient.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport
Dear Matthew,Thank you for your feedback. We're pleased to hear that you found IBIS London Heathrow Airport to be a quiet hotel. Ensuring a peaceful environment for our guests is important to us. If there's anything specific we can do to further enhance your experience or if you have any additional comments, please feel free to let us know. We're here to ensure your stay is comfortable and enjoyable.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport
Dear Hisham,Thank you for your feedback. We're glad to hear that you found IBIS London Heathrow Airport to be a nice hotel considering the price. Providing value for our guests is important to us. If there's anything specific we can do to further improve your experience or if you have any additional comments, please feel free to let us know. We're here to ensure your stay is enjoyable and meets your expectations.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport
Dear David,Thank you for your feedback. We appreciate your perspective on IBIS London Heathrow Airport as a standard budget airport hotel. If there's anything specific we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We're here to ensure your stay meets your expectations and provides comfort and convenience.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport
Loved the comfort, cleanliness and overall ambience of the hotel.
*** please include a bottle of water alongside the tea compliments.
Thank you.
Kemi
Stayed 3 nights in Apr 2024
Response from Saurabh on 14 May 2024
Dear Kemi, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're thrilled to hear that you loved the comfort, cleanliness, and overall ambiance of our hotel. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could meet your expectations.Thank you also for your suggestion regarding including a bottle of water alongside the tea compliments. We value your feedback, and we will review this suggestion with our team to see how we can enhance our guest experience further.If there's anything else we can do to make your future stays even more enjoyable or if you need any further assistance during your time with us, please don't hesitate to reach out. We're here to ensure that you have a comfortable and pleasant experience with us every time.We look forward to welcoming you back for another great stay in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
Dear Vishal,Thank you for your feedback! We're delighted to hear that you found IBIS London Heathrow Airport to be a good place. If there's anything specific you need assistance with or if you have any further comments, please feel free to let us know. We appreciate your support and hope to welcome you back for another pleasant stay in the future.Warm regards,Stefan ZdirceaFront of House Team LeaderIBIS London Heathrow Airport
6/10 Okay
Yumiko
3 May 2024
Yumiko
Stayed 1 night in May 2024
Response from Saurabh on 14 May 2024
Dear Yumiko, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We noticed that you rated your experience with 3/5, and while we appreciate your feedback, we would love to know more about your stay so we can address any areas for improvement.If you have any specific concerns or suggestions you'd like to share, please feel free to reach out to us directly. Your satisfaction is our priority, and we want to ensure that we meet your expectations in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport
Dear Gary, Thank you for choosing IBIS London Heathrow Airport and for sharing your feedback with us.We're truly sorry to hear about your experience with the cleanliness of your room and carpets. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this regard.Your feedback is invaluable to us, and we will address this issue promptly with our housekeeping team to ensure that it is rectified for future guests. We appreciate you bringing this matter to our attention.If there's anything else we can do to make amends for your experience or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly. We are committed to addressing any issues and ensuring that our guests have a pleasant stay with us.Once again, we apologize for the disappointment caused, and we hope to have the opportunity to regain your trust in the future.Warm regards,Saurabh SharmaNight Duty ManagerIBIS London Heathrow Airport