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Reviews of City View Hotel London

3 out of 5
City View Hotel London
287 Cambridge Heath Road, London, England

Reviews

5.2
Rating 10 - Excellent. 9 out of 167 reviews" "
Rating 8 - Good. 31 out of 167 reviews" "
Rating 6 - Okay. 43 out of 167 reviews" "
Rating 4 - Poor. 37 out of 167 reviews" "
Rating 2 - Terrible. 47 out of 167 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Leila

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Maddy

Disliked: Cleanliness, amenities, property conditions & facilities
very very strong smell of cigarettes
Stayed 1 night in Dec 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great economy room, very clean. Would use this hotel again
Stayed 1 night in Oct 2023

2/10 Terrible

Albert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room,toilet and the environment
Stayed 1 night in Aug 2023

4/10 Poor

Tina

Stayed 1 night in Jul 2023

4/10 Poor

Vincent

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Evelyn

Travelled with family
Stayed 2 nights in Feb 2023

10/10 Excellent

Mohamed

Liked: Staff & service
Good budget hotel
Stayed 2 nights in Feb 2023

2/10 Terrible

samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty smelly
Stayed 1 night in Jan 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Thomas R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross place, good service.
Probably the most run-down and uncomfortably disgusting hotel I have ever stayed at. The bed was clean, everything else was just nasty. The smell, the air quality, the general standard. The service was good though. I had initially booked a 5-night stay, but I had to cancel after one night, and I got a refund for the remaining four nights, fair and square, with no issue, which was noble and highly appreciated. I don’t understand why a place like this, with such a prime location does not shoot some money into refurbishments and upgrades? A fresh coat of paint and some new decor could really raise the value of this place, and they could charge more for rooms. The potential is there, use it!
Stayed 5 nights in Sep 2022

4/10 Poor

alastair

Business traveller
Disliked: Amenities, property conditions & facilities
My Dad always said " if you have nothing nice to say,dont say anything". I will leave it at that.
Stayed 1 night in Jun 2022

2/10 Terrible

K

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare hotel
This hotel gave me a worst experience ever. Cleanliness almost not existed. Stained carpets from the entrance to the top floor. Chairs you will not put your muddy boot's. Stained bedsheets and covers. And to top it mouse dropping..
Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Great
Very dirty and smelly, not a great experience.
Stayed 1 night in May 2022

6/10 Okay

Kudakwashe

Stayed 1 night in May 2022

4/10 Poor

Erik

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place should be more like £50/night. Pretty gross.
Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Finlay

Travelled with family
Disliked: Staff & service
Not worth the money
Room was decorated ok, no point in the tv as it would not tune in to anything. Bathroom was Average but the bottom of the shower curtain had black mould. We were not offered breakfast as stated, the hallway carpet had what looked like water stains. Although the hotel was reserved by card when we turned up there was a note up at reception stating that the machine was not working and rooms had to be paid in cash. I suspect this sign is always there. I know London prices are higher but it was not worth £107 for one night, especially as Bethnal Green itself does not have a lot to offer itself.
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Pretty run down
I had to pay with cash, using an ATM with a lot of loitering around. Wifi couldn't reach my room. It smelled of cigarettes in the halls. The underground shook the building as it went by. Service was polite and friendly.
Stayed 1 night in Apr 2022

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick service, very accommodating staff
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT RECOMMEND
The window wouldn’t close so we could hear the trains all night They didn’t have soap in the bathroom so we had to buy some Cash machine didn’t work so we had to cash out to pay They were not friendly The room wasn’t the cleanest The area isn’t nice either
Stayed 2 nights in Dec 2021
Response from Ash on 13 Jan 2022
Thanks for the review. Please accept my apologies for the inconvenience caused to you during your stay. Could you kindly email us your name and booking reference number and we will look into the matter. Thanks

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldnt go back
Hotel is quite scary. It also has a very particular smell
Stayed 1 night in Dec 2021
Response from Ash on 13 Jan 2022
Thanks for your review. Could you kindly email us as to what exactly you did not like at the hotel and also your name and number so we could update you once we have made the investigations. Thanks

8/10 Good

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant
Stayed 1 night in Nov 2021
Response from Ash on 13 Jan 2022
Thanks for your stay with us Kelly. Look forward to seeing you again soon. Kind Regards

2/10 Terrible

dean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book
I knew upon booking the hotel and paying what I did it wouldn't be amazing however it was worse experience than I predicted. 1st I booked a park view but was given a room right by the train tracks. They did accommodate and move me. 2nd I asked how to turn on the aircon to be told that hasnt worked for years. I showed him the advert and he said he would update it. 3rd the room itself was not very clean and the fridge nearly made me sick. It was missing big patches of paint on the wall and was genuinely dirty. 4th the bathroom was 100% the worst piece. The floor was sunken around a drain. Loo took a lot of effort to flush. The shower had a broken pole holding it and the actual tap was only half there and had broken off. The advert said free toiletries but it only had hand wash. Nothing else so couldn't even shower. The electric socket was barely even there and rather that replace it they put sealer on it. Oh and I think the reception must have been a curry house at some point as that's what it smelt like. Not awful but does make. You wonder if they ever cleaned the carpets.
Stayed 1 night in Nov 2021
Response from MJ on 12 Nov 2021
Thank you so much for your feedback. Unfortunately, our kind guest is exaggerating we are not taking any responsibility for that. However, as per our investigation, he did ask for Air Con and park view and the room had been changed accordingly. Carpets were newly installed in that room and after a while, he came down and the receptionist ask "If anything else I can help with" He said: No I'm a'right". However, at the time of check out, he didn't mention anything. However, we will try to keep our services better with the help of customer genuine feedback.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not comfortable
Stayed 6 nights in Nov 2021

8/10 Good

Charles

Stayed 1 night in Oct 2021

2/10 Terrible

Eugene

Stayed 1 night in Oct 2021

6/10 Okay

Rolando

Business traveller
Comfortable stay
Stay was comfortable
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Get what you paid for
Was the last okay priced room in the area. Didnt expect anything great and it wasn't. Basic room, with a squeaky hard bed and the train line going most of the night. There was a trip hazard going into the bathroom where they fitted a wetroom and didnt even the floor out.. which i tripped on several time. Lucky no permanent damage happened.
Stayed 1 night in Sep 2021
Response from adi on 14 Sept 2021
Sorry for the inconvenience you have while your stay. thank you for your feedback. We listen to our customers and try our best to constantly improve our service.

2/10 Terrible

Isaak

Stayed 1 night in Sep 2021

6/10 Okay

Monika

Business traveller
Disliked: Cleanliness
Close to underground
I'm not going to complain about my stay, as for one night was bearable. But... Room wasn't cleaned for sone time, you can see. Fan above the bed was heavy with dust. My neighbours were using their rooms for one night stand, so ear plugs were necessary. Shame you can't open window property, but I presume it's for safety reasons.
Stayed 1 night in Sep 2021
Response from adi on 14 Sept 2021
Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Electrics were almost hazardous
Pretty sure the standard of facilities, particularly electrical work is not up to current regulations. If the electrics were in even a slightly worse condition this place would be shut down. Lucky we were cautious and the cover for the sockets didn’t come off as it was only taped on.
Stayed 1 night in Aug 2021
Response from adi on 14 Sept 2021
Thank you for your feedback.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place
Was over priced and place smelled funny couldnt dicribe the smell but would never stay here again
Stayed 1 night in Jul 2021

8/10 Good

martin

Liked: Cleanliness, staff & service, room comfort
Enjoyable 3 night stay
You get what you pay for! I enjoyed my stay, Very easy to get into Central London as the tube station is right outside the door! The room was comfortable with great heating, bathroom was ok, clean but dated! Yes, I would stay again!
Stayed 3 nights in Sep 2020

6/10 Okay

Wayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Ash on 5 Aug 2020
Thanks for your stay with us. Please feel free to write to us directly about anything you think we should improve. See you again soon. Kind Regards

6/10 Okay

Jeff

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2020

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place
Stayed 2 nights in Feb 2020

6/10 Okay

DAVID

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Short stay for business , hotel it’s 20 m from underground exit , perfect location . Rooms very small . Very poor hotel .
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location the people the vibe the atmosphere the good feeling
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The room is too hot. The tele only has ONE program (sky news).
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have already replied to an email from Expedia asking me how my experience was and if I was happy with the booking and hotel. The truth is. Unfortunately I didn’t have one. My review stated how appalled I was with Expedia handling my reservation and the customer service provided which was non existent. In the end there was no booking once arrived at the hotel, after it had been confirmed due to Expedia misinforming. It was one of the worst experiences, I was left stranded without anywhere to stay before waiting around for ages to sort out their mistake. I was then told they couldn’t help me and that was that I was left to rectify the situation they put me myself. In future I would not use Expedia as I cannot trust that they will provide the end result and deliver the service they say they do as I have had first hand experience of it. I have lost all faith in them. Expedia if you can kindly please find that review that I recently replied to on an email and post it. It would be handy for others just to get an insight of what could be. Also I was told that someone will get back to me I still haven’t heard anything if you could please chase that up. Thank you
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Kane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you.
A great thank you to the City view hotel as they had an issue on arrival with electric that they resolved swiftly. We stayed in there sister hotel 5min walk from there. Thanks again and we will always use this hotel as its convenient location and friendly staff and great price per night. See you again and I would recommend.
Stayed 1 night in Dec 2018
Response from Ash on 2 Jan 2019
thank you so much.