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"Everything was great the room was clean the staff were awesome. I used grab for my ride which was very convenient I don’t think they had an airport shuttle. My only issue is the tv did not have really good channels compared to the other hotels I stayed at and I had a hard time adjusting the a/c temperature "

"Breakfast is good"

"Good breakfast, room was good "

"Helpful & courteous staff... clean and big room ... "

"Everything was excellent, we loved staying there. Thanks "

"Clean room . Must go early for breakfast "

"Pros: 3 adult stayed in club room. Got upgraded to twin tower view room. Mai and her team in club room were brilliant. Free laundry limited to 5 items per day is such a god sent. Checked in at club room is a plus. Huge club lounge with fab views. Cons: no more premium champagne which we were looking forward to. We weren’t told what we were served when we asked for champagne. When approached to see what they were, found out it was sparkling wine and was told it was from Spain which was rather odd - not a cava but sparkling chardonnay (from Spain apparently….).Staff members serving drinks need to be more transparent and well trained in this regard. Food and drinks were no longer premium. Spread were a lot more premium in the past.Bring back the Bollinger!"

"Amazing location, beautiful hotel, and a great stay overall. Everything from the ambiance to the comfort made the experience truly enjoyable. Highly recommended! "

"A total non entity of a hotel. No lobby or area to relax except for the Executive Floor which was not accessible to most guests. Check in was a mess and took over 15 mins to be served with no water provided. Breakfast was good but very hectic with no personalised service. We were on the 19th floor but Zero sound I insulation to the extent where we could hear traffic on the ground and everything in the corridor. This was awful given KL is often a stop for many people and meant jet lag was worse than expected "