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Reviews of Fairfield Inn & Suites by Marriott Geneva Finger Lakes

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 365 out of 518 reviews" "
Rating 8 - Good. 125 out of 518 reviews" "
Rating 6 - Okay. 18 out of 518 reviews" "
Rating 4 - Poor. 3 out of 518 reviews" "
Rating 2 - Terrible. 7 out of 518 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Alyssa on 7 May 2024
Thank you for your Feedback! We are happy to hear you had a good experience with us. We do hope you come back in the future.

10/10 Excellent

NINGYI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Rich C. on 3 May 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was absolutely no parking spaces available upon our arrival. Had to park along the curb on the side of the hotel and was nervous the whole night wondering if my car would be towed or hit. Made for a horrible nights sleep.
Stayed 1 night in Apr 2024
Response from Rich C. on 2 May 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the parking situation during your stay. Ensuring ample parking for all our guests is something we take very seriously, and we're sorry that we fell short in this regard during your visit.We understand how frustrating it can be to worry about the safety of your vehicle, and we sincerely apologize for any discomfort this caused you. We will certainly take your comments into consideration and explore ways to improve our parking availability in the future.We truly value your patronage and hope that despite this issue, you were able to enjoy the other aspects of your stay. If there's anything else we can do to enhance your experience next time, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.

8/10 Good

Amelia, Haddonfield

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay.
Stayed 1 night in Apr 2024
Response from Alyssa on 28 Apr 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great- pillows terrible
Stayed 1 night in Mar 2024
Response from Conrad on 2 Apr 2024
Thank you Tanya for your comments. We will share your comments with our team and look forward to seeing you on your next visit.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Conrad on 2 Apr 2024
Thank you Nicole. we appreciate the positive review.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Mar 2024
Response from Conrad on 28 Mar 2024
Thank you David for letting us know of your experience. We look forward to seeing you on your next visit.

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Conrad on 18 Mar 2024
Thank you Cara for your positive review. We hope to see you again on your next visit to the area.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful for a short stay
Stayed 1 night in Feb 2024
Response from Rich C. on 5 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Debbie, Somers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 5 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast
Stayed 1 night in Feb 2024
Response from Fairfield Geneva Finger Lakes Front Office on 26 Feb 2024
Thank you for your feedback, Jennifer and thank you for your recent stay at the Fairfield by Marriott.We are happy to hear you utilized and enjoyed the complimentary breakfast our hotel has to offer.we hope to see you again.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich C. on 13 Feb 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

mehrnaz

Stayed 2 nights in Feb 2024
Response from Rich C. on 21 Mar 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

suleyman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Hobart.
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Yes! We are lucky enough to be less than 1 mile from Hobart and William Smith College! We look forward to hosting you again soon!

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied.
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
We are thrilled you were satisfied with your stay! We hope to host you again soon!

10/10 Excellent

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really nice breakfast seating was very comfortable
Stayed 2 nights in Jan 2024
Response from Management on 2 Feb 2024
Thank you for your kind words! We enjoyed having you and can not wait to host you in the future! Have a great weekend!

8/10 Good

Kevin

Stayed 1 night in Jan 2024
Response from Rich C. on 9 Jan 2024
Thank you for choosing our hotel for your recent stay. We appreciate your 4 out of 5 rating, and we hope your experience with us met your expectations.If you have any specific feedback or suggestions on how we can improve and make your next stay even better, please feel free to share. Your insights are valuable to us as we strive to provide the best possible service for our guests.We look forward to the opportunity to welcome you back in the future.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rich C. on 18 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Veta

Stayed 1 night in Dec 2023
Response from Rich C. on 18 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, maintained, great staff, convenient
Stayed 2 nights in Dec 2023
Response from Rich C. on 13 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be friendly and the hotel well maintained. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I was looking for in terms of quality and convenience while visiting my child at HWS
Stayed 1 night in Nov 2023
Response from Rich C. on 28 Nov 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

Amy

Stayed 1 night in Nov 2023
Response from Rich C. on 4 Dec 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rich C. on 6 Nov 2023
Thank you for your 10 out of 10 rating! We appreciate your positive feedback, and we're pleased to know that you had a great experience during your stay with us. If you have any specific comments or suggestions to share to make your next visit even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to serving you again in the future.

6/10 Okay

Christine

Stayed 1 night in Oct 2023
Response from Rich C. on 16 Oct 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Karla

Stayed 1 night in Oct 2023
Response from Rich C. on 2 Nov 2023
Thank you for your feedback and for rating your experience with us as 4 out of 5. While you didn't provide specific comments, your rating helps us understand your overall experience.We appreciate your stay and hope that you had a comfortable and pleasant time with us. If you ever have specific comments, suggestions, or requests to share in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to hosting you again. Thank you for choosing us for your accommodations.

10/10 Excellent

Ronald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were awesome, facility was clean. Breakfast was very good! Highly reccomended.
Stayed 2 nights in Oct 2023
Response from Rich C. on 11 Oct 2023
Thank you so much for your kind words and 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rich C. on 6 Oct 2023
Thank you Greg for your great review of our hotel! We are so delighted to know that you enjoyed your stay with us. We hope you enjoyed your visit to the area and hope we have the opportunity to welcome you back in the future!

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rich C. on 2 Oct 2023
Thank you so much for your kind words and 10-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

8/10 Good

Bernard

Stayed 2 nights in Sep 2023
Response from Rich C. on 14 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the future should your travels bring you back to the area.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rich C. on 11 Sept 2023
Thank you so much for your 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Kimberly, Cazenovia

Stayed 1 night in Sep 2023
Response from Rich C. on 25 Sept 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Bess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is my third time staying there … we love this place !!
Stayed 1 night in Aug 2023
Response from Rich C. on 11 Sept 2023
Thank you Bess for your great review of our hotel! We are so delighted to know that you love our hotel and love staying here! We know you have many lodging options and are grateful that you choose to stay at our hotel. We love having you! Until next time...

2/10 Terrible

Christine

Stayed 2 nights in Aug 2023
Response from Rich C. on 11 Sept 2023
Thank you so much for taking the time to review your stay at our property. Our team works very hard to ensure our guests have an exceptional stay and we are sorry that was not the case for you. I have gone ahead and forwarded your comments to the appropriate teams in the hotel and they will be reviewing them to take steps to improve the experience in the future. We hope that you will consider giving us another chance, should your travels bring you back to the area!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Great place to stay for our daughter's wedding. They allowed us to use the back patio for the after hours party.
Stayed 2 nights in Aug 2023
Response from Rich C. on 5 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel for your daughter's wedding. We are happy to hear that the team was able to facilitate the use of the back patio for the after-hours party. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. Thanks again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, super clean, friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from Rich C. on 5 Sept 2023
Thank you, Michael for your great review of our hotel! We are so delighted to know that you found our hotel super clean and the staff friendly and helpful. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed there two separate times in a week. Wonderful hotel - staff was great. My granddaughter inadvertently left her smart watch under her pillow during our first stay. The watch was found by the cleaning staff, and they held it for us to pick up during our 2nd stay. Just a wonderful experience.
Stayed 1 night in Aug 2023
Response from Rich C. on 5 Sept 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to exceed your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

2/10 Terrible

Brian

Stayed 1 night in Aug 2023
Response from Rich C. on 11 Sept 2023
Thank you so much for taking the time to review your stay at our property. Our team works very hard to ensure our guests have an exceptional stay and we are sorry that was not the case for you. I have gone ahead and forwarded your comments to the appropriate teams in the hotel and they will be reviewing them to take steps to improve the experience in the future. We hope that you will consider giving us another chance, should your travels bring you back to the area!

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities, room comfort
Hungry!!
We arrived hungry…the front desk representative advised us where we could go and even looked up closing times and directions for us! We had a delicious meal and a very relaxing stay at your hotel!!
Stayed 1 night in Jul 2023
Response from Rich C. on 5 Sept 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had such a positive experience with our front desk representative and they were able to direct you to some delicious food! It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all phenomenal! The room was so nice
Stayed 1 night in Jul 2023
Response from Rich C. on 5 Sept 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you found the staff to be phenomenal and the hotel room nice. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Carol

Stayed 2 nights in Jul 2023
Response from Rich C. on 5 Sept 2023
Thank you for your review and for choosing our hotel. We are glad that you enjoyed your stay with us and we hope we have the opportunity to welcome you back soon.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at the Fairfield, nice place and very friendly staff. Finger lakes was gorgeous — one tip to offer: best to stay here with a car, there’s not much within walking distance of the hotel.
Stayed 2 nights in Jul 2023
Response from Rich C. on 5 Sept 2023
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

2/10 Terrible

Jill

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel!
All around terrible Hotel. Do not stay here! Room so small, I couldn't even open my suitcase. Smelly, scary Property. Stay away!
Stayed 2 nights in Jun 2023
Response from Conrad on 28 Jun 2023
Thank you, Jill for your review. We are sorry to hear that you did not enjoy your stay. We will share your comments with the team so that we can make sure our rooms are up to our guests' standards. Perhaps on your next visit we can upgrade you to one of our suites that are more spacious than our regular rooms.

8/10 Good

Rodney

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Fairfield Inn Geneva, NY
The Fairfield Inn was clean and neat. Our clerk at check in was friendly. After we got to our room, we discovered our in-room refrigerator was not working. I contacted the front desk to ask for someone to look at it, was told someone would be there soon. Never saw anyone. I tried to get the refrigerator working, but only got it cooling sporadically. During my online check in I requested our room to be be cleaned and towels refreshed once during our three day stay. Our waste basket was emptied, but nothing else. I had to ask at the front desk for fresh towels. The breakfast was good and the hotel was comfortable. But I was not happy with the lack of response to our service requests.
Stayed 3 nights in Jun 2023
Response from Conrad on 12 Jun 2023
Thank you for taking the time to share your experience with us. Please accept our apologies for not following through better on your refrigerator request. We have shared your comments with the team to make sure that we are handling requests properly and providing the correct level of housekeeping service that was requested. We strive to satisfy all of our guests and will continue to work to improve. We hope that you will have occasion to stay with us again in the future.

10/10 Excellent

Larry F,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, property is very nice
Stayed 1 night in Apr 2023
Response from Bonnie Miller - AGM on 16 May 2023
Thank you for taking the time to review our hotel here at Fairfield Inn and Suites, Geneva Finger Lakes. We hope all future travels bring you back to us for another great stay.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing friendly staff, room was spacious and clean, wonderful breakfast
Stayed 1 night in Apr 2023
Response from Bonnie Miller- AGM on 16 May 2023
Thank you for taking the time to review our hotel here at Fairfield Inn and Suites, Geneva Finger Lakes. We hope all future travels bring you back to us for another great stay. Have a great day.

10/10 Excellent

Ryanne

Stayed 10 nights in Apr 2023
Response from Bonnie Miller-AGM on 16 May 2023
Thank you for taking the time to review our hotel here at Fairfield Inn and Suites, Geneva Finger Lakes. We hope all future travels bring you back to us for another great stay. Have a great day.

8/10 Good

Melissa

Stayed 1 night in Apr 2023
Response from Bonnie Miller-AGM on 16 May 2023
Thank you for taking the time to review our hotel here at Fairfield Inn and Suites, Geneva Finger Lakes. We hope all future travels bring you back to us for another great stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Bonnie Miller-AGM on 22 Mar 2023
Thank you for taking the time to rate our hotel. We hope all your future stays bring you back to us here at the Fairfield, Geneva Finger Lakes. Have a great day.

10/10 Excellent

KATHRYN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The counter person was awesome! Very happy and friendly and I didn’t arrive until after 11pm!
Stayed 1 night in Mar 2023
Response from Bonnie Miller- AGM on 22 Mar 2023
We are very happy to see you enjoyed your stay with us. We hope you get a chance to come stay with us again. Have an amazing day.

6/10 Okay

Andrea

Stayed 1 night in Mar 2023
Response from Bonnie Miller - AGM on 10 Apr 2023
Thank you for taking the time to rate our hotel. Have a great day.