Search Family-Friendly Hotels in East Side

"My stay did not meet expectations. Upon check-in, the front desk experience was unwelcoming—the attendant appeared visibly annoyed at me asking to check-in, did not greet me, and simply held out his hand without explanation instead of asking for identification or a credit card. It created an uncomfortable first impression and did not inspire confidence in the rest of my stay. He barley looked at me and never said more than 3 words. The condition of the hotel further reinforced this. The elevator smelled strongly of smoke, and when I arrived on my floor, the lights were off, which felt unsafe—especially as a solo traveler. Unfortunately, the room itself was also not well maintained. There was hair on the bed, the bathroom was not particularly clean, and the A/C unit was very loud and difficult to operate. The furniture felt dated, and overall the space did not reflect the quality that was advertised. Overall, it seems the hotel has focused more on surface-level cosmetic updates rather than maintaining cleanliness and functionality. I would not choose to stay here again."

"Room was not the cleanest. Bathroom was dirty with hair. The picture on the wall wasn’t wiped down and there was splashes of substance on it.There was trash behind the ottoman in the bedroom. The bedsheets on one of the beds had some type of substance on it and some other dirty marks. "

"Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well "

"Hotel is in a convenient location and is very comfortable. Would stay here again. "

"Great hotel! Loved the location, the hotel itself, the amenities, all of it. Solid pick!"

"Clean room"

"Staying at the Lotte New York Palace was just as special as I remembered—if not more so. It had been years since my last visit, and this time I brought my daughter for her very first trip to New York City, which made it even more meaningful. From the moment we arrived, everything felt seamless and welcoming. The setting is simply stunning—classic New York elegance with that iconic courtyard that never loses its charm. Our room was beautiful, comfortable, and a perfect retreat after full days exploring the city. What really stood out was the service. Every interaction felt genuine and thoughtful, and they made the experience feel special for both of us. It was the perfect place to create memories on her first NYC trip. I’m happy to say it absolutely did not disappoint. If anything, it reminded me why I loved it so much in the first place—and why I’ll definitely be back again."

"Stayed for business. Hotel is good but a little outdated."

"We had the best weekend at the Shelburne Sonesta. We were celebrating a big birthday and the staff treated us so well and made it a very special occasion. We will definitely stay here again!!"