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Wonderful hotel in a great location. Room was spacious and clean and the staff were lovely. It would benefit from a hotel bar but we very much appreciated the bottle of wine!

Really nice hotel with a pleasant roof terrace and great staff; the free coffee all day was a nice touch as were the free croissants first thing. Lots of interesting food options nearby - iconic dining at: The Roxy; Bubby’s and Katz Diner were all only a short walk away. There are good transport connections via the nearby subway station and it sits in a very friendly and safe neighbourhood on the border between Chinatown and Little Italy.

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My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .

We had a wonderful stay at this hotel. A special mention goes to James, the manager, who was incredibly helpful, thoughtful, and made us feel very welcome throughout our stay. The hotel is also in a great location for Times Square, making it easy to explore the city and all the main attractions. It was also great to be able to help ourselves to coffee and snacks throughout the day, which was a lovely touch and much appreciated. Breakfast did get quite busy around 9:00 am, and the food options...

Excellent team flexible check in and great location. Room and hote immaculate

Good location

Fantastic location as the hotel is close to subway station so can easily get anywhere, but it’s in a more peaceful part of town. There are loads of excellent restaurants and coffee shops around. Our room (two double beds) was spacious, clean and comfortable. Staff were friendly and helpful. I would recommend and would definitely stay again.

Such a great stay here. Right in midtown Manhattan in the heart of the action but at a really reasonable price. The room was small but immaculate. I requested a higher room with a view and the hotel did exactly that for us - the 21st floor with a beautiful view to wake up to. I would definitely recommend staying at CIVILIAN and I would definitely stay here again.

We arrived a little after 3pm, and had a lovely greeting from staff, but our room wasn’t ready so we had to wait. We booked and paid through Expedia… an Empire via room with living space. Please note that the hotel does not offer this type of room. None of their Empire View rooms have the separate living room area. The Empire view rooms do give a great view of the Empire State Building but their ‘living room’ is a tiny space with a chaise and a TV. Management were excellent with us and moved us...

Such a well situated hotel slap bang in the middle of Manhattan, walking distance to most sightseeing/tourist hubs. Room was fantastic, spacious, tea/coffee making machine, fridge which was a bonus, would 100% stay here again. 5*

The hotel itself is clean and centrally located for NYC tourism in Times Sq. the staff are great, breakfast included was a good start to each day and the price we got through Expedia was a bargain. Be warned that there is a migrant shelter directly opposite the hotel which can be intimidating as large groups hang around outside - the hotel have a regular security guard and the NYPD are outside the shelter all the time.

It was just as I expected. It was not noisy at all (being so close to Times Square). I booked a room with a bunk bed and it was as small as shown in the pictures so definitely as expected. Stay was comfortable.

We had a fantastic few days at the Westin. The staff were so helpful. It was central for everything, especially the subway. The bed and pillows were the most comfortable I have ever experienced. I would definitely recommend this hotel.

Can't fault the hotel, room was lovely! Breakfast was great too. I didn't realise it was in the middle of Time Square! oops! Quite busy outside... Happily stay again, I was over for a work trip.

Stayed in the king room with Times Square view, it was perfect. Huge comfortable bed, very clean and spacious. As two women it felt very secure and safe, with staff at all entrances and key card needed to access lift and extra lock on the bedroom door, which was something I was looking for.

Great location and great hotel to act as a base for New York.