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"I would never use this facility or luxury hotel ever and I would not recommend him. This day was awful. I think they even lost my reservation. I had to pay out of my pocket to get another room and still have to get a refund"

"The complex was new, modern and nice. Limited lounge chairs. Only 1 key for our condo. There were no instructions for anything posted in the condo though. Had to call management to turn on hot water heater. We had to ask and then pay for drinkable water. The sheets were not on the beds. We had to make our beds after arriving late evening. An odd banging noise was heard 24/7 coming from an AC duct. I would recommend this place for the price/value. IT was clean and comfortable"

"Wonderful place. Very well run a and very professional. It is quite far from main tourist areas, also mostly local there. We enjoyed very much and found it to be very quiet and relaxing. It is a bit far from activities and grocery stores. The beaches are not very good for swimming, but the view of the property and the ocean are stunning. "

"the property, Hotel Grand Laguna, was located close to the beach & the Grotto service was excellent / friendly. The room had no hot water, a towel bar was down, 2nd bathroom shower was broken, a light was out, and no flyer for nothing (places to eat, see, shop, etc.)"

"This was our first time in Punta Cana and my family enjoyed staying here, everything we needed was in the apartment, the pool was super clean and the property manager always respond quickly to request which was great as well as the transport sevices offered...such a beautiful place...Thank you for the awesome experience..."

"The property is well maintained. The workers who take care of landscaping and plants are doing an amazing job. However; they should improve in things like bringing drinking water, toilet paper, taking care of trash in a timely manner; the wait time after we asked for a drinking water, and toilet paper and a pair of fresh towels was four hours…. What makes them get those necessities in such a long time? Also, they should continue being nice and polite after the customer said their firm “no” to...

"It a very clean property ideal for solo travelers and/ or family. Very clean , safe surroundings.. The owner is very professional and responded to my text immediately "

"I liked that the manager was always available and very helpful and the hotel is in a good location to the beach, restaurantes and all the stores. "