Search Apart Hotels in Puerto Plata

"The rooms are pretty much exactly how they look in pictures, bathrooms are a tad outdated though. The resort is small and cozy it’s amazing! During my stay there was barely any people, everyone got acquainted with one another very quickly because of how little people were there, perfect if you are looking for a relaxing stay that isn’t noisy. The staff were absolutely amazing, they were so helpful. Evelyn was really kind and offered us better Wi-Fi reception and even to take us around the city to show us around. One thing I will know is that it does say there is Wi-Fi, unfortunately it’s not in every room, it’s mostly in the lobby and near the souvenir shop. "

"Activities for all ages. Perfect location. Everyone was so friendly."

"My stay was so pleasant, the property was clean , the staff was very nice and respectful, I loved the place and would be back soon , the view and the pool are wonderful "

"Avoid this place. Tired, sad, unkempt. Toilet seat held together with tape. We left quickly."

"The customer service experience was horrible. They had no manager on property. The staff member all had different thing to say. The rooms didn’t have a way to secure the door from inside. The food was ok. "

"Staff were not freandly. Bathroom very dated"

"The menu was the same as last time I stayed, they didn’t have a few parts that the menu had. But it wasn’t bad, I didn’t use the pool, it was only for one night and we got there late and tired, last time we did use it. "

"Be careful they said they had a promotion for the bubble rentals that included food. Once I got there in person, they denied it. I spoke to several people and no one would help. The venue blamed Expedia and Expedia blamed the venue. Still working with Expedia to see if they can help with issue, but I am just told it was sent to support and I didn’t hear back. Also it’s best to have your own car, they have limited shuttle support and we had to walk a lot and far. The staff was very friendly and helpful and food was good. This was my second time staying here. But the management lost my trust. Also they will not take American Express credit card at the venue."

"I didnt have a drink from the bar the property was quiet and staff were good with limited English. "