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"Xcaret was an experience. the property is massive and even if you're planning to partake in all of the all-fun-inclusive park activities, you should take a day to explore the hotel's property. Because there are so many employees, there were some crossed wires with "

"Helpful staff. Very clean room. Family friendly."

"Great food variety, great drinks. attentive staff, many options for amusement or relaxation! Clean room with good housekeeping. A very nice beach as well. Will absolutely be going back. "

"Room was very clean, including the bathroom. They came and cleaned everyday. Pool was great! Beach view was amazing! Staff gave me the run around for a refund that was owed to me. Transportation, laundry and restaurant reservation services weren’t clear either. Overall was good though. Also they never explained how to turn on the lights, we had to figure that out ourselves."

"Hotel was amazing. Staff was friendly and great!"

"Great property "

"Parking"

"First things first, this hotel is NOT adults only. Various pool around the hotel, the best COLD ones were by the volleyball area. The infinity ones overlooking the beach had very hot water. Entertainment staff were the best, very friendly and engaging. Food wise.. Horrible buffet style. I was under the impression there were dinner restaurants and there was a waitlist just to find out it was buffet style. Some waiters were not the greatest as we would have to ask several times to be refilled with water. "

"Very large pools so lots of space for everyone. I wish they were a little more full of water so the infinity edge had actual water going over and no ledge before it. Resort was extremely clean. Food was great especially the Italian place but the restaurants were closed some night and no warnings for when they would be closed till the day of. The room service was the worst part. I ordered at 9pm and had to go to bed just after midnight and it hadnt arrived yet. I texted on the app at 10:30 asking how long and got the response it was moments away. All my future texts didn't get a response. We got a junior suite with the swim up option and the pool was very well kept and nice to have to cool off in the evening. "