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Amazing stay. Excellent staff. Beautiful room.

I had a wonderful stay at this property. The staff were fabulous and went the extra mile for guests. You can tell that it is under great management and they care about customer service. We loved the free happy hour of bubbles and wine - this was a lovely touch for guests. The hotel felt luxurious on all levels and surprisingly we did not hear any street noise or disturbance. Thank you for a wonderful stay, we will be back.

From the minute we stepped through the main entrance to the moment we reluctantly checked out our experience was one of sheer joy. The staff were so welcoming and professional . The hotel superbly appointed. The service impeccable. Firmdale know their business and give the client a memorable and thoroughly supreme experience.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Friendly, clean and beautifully situated hotel. Friendly, helpful and professional staff. Excellent food, but beware the huge portions! Highly recommended.

Lovely friendly clean hotel Great area for the theatres

Lovely place to stay - beautiful part of Bath, we walked everywhere with ease,(galleries, shops, cinema, restaurants etc) and they serve a fantastic breakfast. Sweet staff.

Wow! What a find. The staff, food, rooms, parking…everything was top notch. We will definitely return. Thank you for a super stay.

Brilliant stay staff very accommodating and polite.

Perfect location in Covent Garden very convenient for shopping and shows. I had a beautiful room though slightly smaller than expected for a luxury room, the rooms booked on my previous stay were considerably more spacious. The staff are very friendly and helpful, definitely a great place to stay.

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Clean, modern, centrally located, wonderful spa…. It offers everything you need!

We stayed for the theatre. It was really great for location with everything within walking distance. Room was lovely and clean and shower hot. Good bar downstairs with comfortable seating to relax

We have had the most wonderful stay. All the staff are very welcoming and nothing is too much trouble. Thank you we hope to return in the future

Parking at NCP Birmingham High Street car park at discounted rate of £10.50, ensure you ask for exit ticket. Easy to find, clean and comfortable. Complimentary breakfast was good. Complimentary Hot beverages throughout the day near reception. Kitchenette was handy and fridge was convenient. Downside was bathroom sink was slow to drain and waste hole was so dirty. Shower isn’t powerful enough, but all was clean. Major tram works going on in Corporation Street, however requested a higher...

Excellent hotel. Perfect location for westend. Convent garden The mall and trafalgar square. Next door to charing cross station. Rooms ideal. Bathroom great. Hotel.old but loads of character. Staff amazing Fantastic choice of breakfast. Beds very comfy. Toiletries supplied. Snacks and water supplied.

Amazing little hotel in a back street, very clean and comfortable, we arrived early to drop our bags of as we had a tour later but our room was already available so they let us use the room straight away. Hardly any noise from other guests although there was a busy pub opposite the noise was minimal. Staff very polite, 20 minute walk to Oxford City Centre. Would highly recommend and would stay here again.