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"Excellent staff. Check in was efficient. The hotel is in an amazing location, with the falls right there. The hotel was worn with few amenities. The carpet in the hallways is very worn and needs a good cleaning. There was debris on the floor outside our room and after a 4 day stay, it was still there. Bottom line, great location but needs some "

"Did not use laundry services "

"When the renovations are done it will be great!"

"Rooms on the higher floors are very warm. Uncomfortable sleeping temperatures and the air conditioning isn’t functioning during the season because it’s not summer. So unfortunately you are unable to control the temperature of your room. Our room was 24.5 degrees Celsius when we arrived and adjusting the temperature to a lower setting would only increase the temperature because the vents were blowing out warmer air regardless. Opening the window had little affect on the temperature and just made me end up getting sick. During our stay we ended up getting a room change and during that room change had a jacket and wallet vanish from our room closet. The bell man fetched our items and left the jacket in the closet. No one else entered the room except for a cleaner and they didn’t leave with anything according the footage. But when we entered the room after to look ourselves the room was never cleaned. Garbage wasn’t emptied. Bed never made. But our jacket and wallet gone. We have had absolutely no help from the staff or Expedia on this matter. The only thing we get told is that no one seen it. But we were robbed during our stay. So unfortunately I can’t say it was the best stay."

"Staff are friendly and helpful. The building is dated, but common areas of the property have been updated. Check-in/out process has been streamlined with self-serve screens (I was there years ago and this process was a nightmare). The rooms are a bit small, but functional and clean. Beds are comfortable. It’s a bit of a distance from attractions, but close to TTC. It also seems to attract a lot of homeless who stand outside the entrances asking for change, and a couple of times we saw people coming into the building ranting and swearing loudly, which is problematic for a “family” hotel. "

"Superbe hôtel !!!"

"We had no issues. Check-in was easy. We even got a discount because we had concert tickets always our go to hotel when we are in Niagara Falls Falls."

"Rooms were very spacious. Staff were very friendly. Great hotel "

"Good"