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"We’ve stayed at quite a few hotels along the Niagara strip over the years, including some of the more well-known “nicer” ones, and I can honestly say this was the cleanest by far. Cleanliness is a big deal for me, and at other hotels we’ve had experiences where the sheets didn’t even feel properly cleaned. That was absolutely not the case here. The room was genuinely clean, fresh, and well maintained. Whatever standards they’re following, I really hope they keep it up—especially during the busy summer season. Check-in was also a great experience. The front desk staff were kind, patient, and got us settled in quickly, which made a big difference after a long day. Overall, this has easily been our best stay in Niagara Falls. We’ll definitely be coming back."

"Shuttle message stated was every 45 minutes but front desk said it was every 30 minutes on the hour. Lounge meal was the worst we’ve had, wings were overcooked & fries cold. Breakfast buffet was excellent."

"Room was small. But we survived. Everything was clean and the staff was friendly and helpful. "

"Lovely "

"Everything was good, we enjoyed our stay"

"Breakfast $20.00 buffet...best part was the bread. Homefries cold and dried out."

"The room was spacious and clean, we could have used a few more hangers in the closet and I'm sure we could have just asked at the front desk. The breakfast was a step above your basic continental breakfast but served our needs just fine. They were very accommodating by combining 2 adjacent registrations so we didn't have to change rooms and easily added parking when we decided to rent a car later in our stay. The rooftop patio would have been nice in good weather and the fitness area was basic but served its purpose."

"We showed up for our reservation to find out there was an issue with our room and we are not staying at the oaks hotel anymore but at the Hilton down the street selling it as an upgrade to is at no extra cost. We picked the oaks specifically from its location to a restaurant we were meeting a large group at. While the Hilton wasn’t much further it was not what we wanted when booking. No phone calls or email letting us know, but only finding out when finely making it through the line up at the front desk. We move to the other location which was even busier at the front desk. Get through the line and find out there was no onsite parking left and we would need to drive to a satellite lot and shuttle back. But the shuttle is free and they’ll charge us the same rate that would have been at the Oakes on-site lot. With all of the confusion and check ins at both site it was about an hour and a half to finally check in. What’s even more frustrating is if we couldn’t make it to this reservation we would have been charged for the night as it was non refundable. But we can be relocated to a completely different site no word from anyone and still pay full price. I mentioned this to the front desk at the Hilton and she let me know if I did want to cancel we would have to take that up with the Oakes and MAYBE they would give us our money back."

"Clean room, friendly staff it was a very comfortable place "