Lower Manhattan Kid friendly Holidays

We booked a stay in July and the room’s AC was not working. Please keep in mind that we were on the 10th floor so the room was at 80°. We talked to the front desk three times about it. They told us an engineer was on the way to take a look each time. They told us that the room would be fixed and ready when we came back for our event. We came back and it wasn’t fixed. Thankfully, the night shift crew helped us out by switching our room (finally) at around midnight. And they also gave us a complimentary breakfast. I’ve stayed at Arlo Nomad and Arlo Midtown and both stays were amazing. Arlo Soho on the other hand is another story. If it wasn’t for the night crew’s kindness and customer service by finally switching our room after multiple complaints, I would’ve had a lot more to say/write.

We booked a stay in July and the room’s AC was not working. Please keep in mind that we were on the 10th floor so the room was at 80°. We talked to the front desk three times about it. They told us an engineer was on the way to take a look each time. They told us that the room would be fixed and ready when we came back for our event. We came back and it wasn’t fixed. Thankfully, the night shift crew helped us out by switching our room (finally) at around midnight. And they also gave us a complimentary breakfast. I’ve stayed at Arlo Nomad and Arlo Midtown and both stays were amazing. Arlo Soho on the other hand is another story. If it wasn’t for the night crew’s kindness and customer service by finally switching our room after multiple complaints, I would’ve had a lot more to say/write.