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"Thank you for an excellent experience and for the very helpful and courteous staff"

"Check in is terrible but the rest of the stay is wonderful."

"Absolutely fantastic. Stayed for 4 nights while visiting UAE for a quick business trip. Staff all extremely friendly, room was excellent, stunning view and breakfast was great. The difference between this hotel and others is how above and beyond the staff go. I wouldn’t say the hotel is any more or less luxurious than others in the area, but being greeted with a smile by the team who help make sure you have everything you need is the difference that sets them apart. Will definitely be returning in future. "

"Beach access and great views."

"Excellent staff"

"Breakfast was very good and dinner also"

"Overall a clean and calm experience"

"Best service, amenities and staff. I would definitely consider staying again."

".I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response."