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One&Only The Palm

Photo gallery for One&Only The Palm

Outdoor pool, pool umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas

Overview of One&Only The Palm

One&Only The Palm

5.0 star property

9.8/10 Exceptional

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
Map
Palm Island, The West Crescent, PO Box 114843, Dubai

Explore the area

  • Popular LocationSkydive Dubai17 min drive
  • Popular LocationJumeirah Beach17 min drive
  • Popular LocationMohammad Bin Ahmed Al Mulla Mosque18 min drive
  • AirportDubai (DXB-Dubai Intl.)34 min drive

Room options

About this area

Dubai

One&Only The Palm is located in Palm Jumeirah, a neighbourhood in Dubai, and is near a metro station and on a private beach. Aquaventure and Wild Wadi Water Park are local attractions and those in the mood for shopping can visit Dubai Mall and Mall of the Emirates. Travelling with kids? Consider Al Barsha Pond Park, or check out an event or a game at Jebel Ali Race Course. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving nearby. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Skydive Dubai - 17 min drive
  • Jumeirah Beach - 17 min drive
  • Mohammad Bin Ahmed Al Mulla Mosque - 18 min drive
  • Ain Dubai - 22 min drive
  • The Walk - 27 min drive

Getting around

  • The Pointe Station - 12 min drive
  • Dubai (DXB-Dubai Intl.) - 34 min drive

Restaurants

  • Zest - 4 min walk
  • 101 Restaurant and Bar - 6 min walk
  • Al Nafoorah - 12 min walk
  • Lalezar - 12 min walk
  • Imperium - 15 min walk

About this property

One&Only The Palm

5-star luxury hotel located in Palm Jumeirah
Close to Jumeirah Beach, One&Only The Palm provides free full breakfast, a return airport shuttle and a beach bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining and sunloungers. Indulge in aromatherapy, a body scrub and a massage at the on-site spa. Enjoy a poolside location, garden views, and al fresco dining at the two on-site restaurants. Pilates classes are offered at the gym; other things to do include basketball. Free in-room WiFi is available to all guests, along with a poolside bar and a rooftop terrace.
You'll also find perks such as:
  • An outdoor pool with pool umbrellas
  • Free self-parking and valet parking
  • A free area shuttle, an outdoor tennis court and limo/town car service
  • An area shuttle, access to a nearby health club and express check-out
  • Guest reviews say great things about the helpful staff
Room features
All 94 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • 46-inch flat-screen TVs with satellite channels and DVD players
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, Chinese (Mandarin), English, French, Italian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle up to 6 km
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Limo/town car service

Food and drink

  • Free full breakfast available daily
  • 2 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Zest
  • Stay by Yannick Alleno
  • 101

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool
  • Basketball
  • Fitness centre
  • Full-service spa
  • Motorised watercraft
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 46-inch flat-screen TV
  • DVD player
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
A Festive Week Supplement, which also includes New Year’s Eve Dinner will apply, AED 2600 per adult, AED 1675 for teens 12 – 16 years old, AED 1300 for children 2 – 11 years old
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching passport or ID.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 260.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 2500.00
  • New Year's Eve (31 December) Gala Dinner per child: AED 1675.00 (from 2 to 16 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AED 420 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

One&Only
One&Only Hotel
One&Only Hotel Palm
One&Only Palm
One And Only The Palm Dubai
One&Only The Palm Dubai Hotel Dubai
One&Only Palm Hotel Dubai
One&Only Palm Hotel
One&Only Palm Dubai
One And Only The Palm Dubai
One Only The Palm
One&Only The Palm Hotel
One&Only The Palm Dubai
One&Only The Palm Hotel Dubai

Frequently asked questions

Does One&Only The Palm have a pool?

Yes, this property has an outdoor pool.

Is One&Only The Palm pet-friendly?

No, pets are not allowed at this property.

How much is parking at One&Only The Palm?

Self-parking and valet parking are free at this property.

What time is check-in at One&Only The Palm?

Check-in is from 2 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at One&Only The Palm?

Checkout is at noon. Late check-out is available for a fee.

Does One&Only The Palm provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 420 per vehicle applies.

Where is One&Only The Palm located?

Nestled on the beach, this Palm Jumeirah hotel is within 6 mi (10 km) of Aquaventure, Lost Chambers and The Pointe. Dubai Marina Mall and Nakheel Mall are also within 9 miles (15 km).

Can I cancel my reservation for free at One&Only The Palm and receive a full refund?

Yes, One&Only The Palm offers free cancellation on select room rates, because flexibility matters! Please refer to One&Only The Palm cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.8

Exceptional

Rating 10 - Excellent. 118 out of 128 reviews" "
" "10 - Excellent 92%
Rating 8 - Good. 10 out of 128 reviews" "
" "8 - Good 8%
Rating 6 - Okay. 0 out of 128 reviews" "
" "6 - Okay 0%
Rating 4 - Poor. 0 out of 128 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 0 out of 128 reviews" "
" "2 - Terrible 0%

9.9/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.7/10

Eco-friendliness

Reviews

10/10 Excellent

NJIDEKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels i have stayed at. The service is impeccable and staff extremely courteous. I highly recommend the One and Only Palm Dubai and will be back shortly
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
One of the best in the area.. clean, luxury, quiet, amazing food I didnt like the beach and the sea there
Stayed 2 nights in Aug 2021

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful resort, with a really private, luxury feel. Given current circumstances, felt really safe and staff were taking social distancing measures seriously.
Stayed 9 nights in Sep 2020

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, I've checkin for this booking. Great Service!!!
Stayed 1 night in Jul 2020

10/10 Excellent

saeed

Stayed 1 night in Jun 2020

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020