All the staff that we came into contact with were all very cheerful & helpfull. The food we had in the restaurant was very good. Only downside the room are a little bit outdated
The staff was super friendly and informative. The hotel location was fantastic, just over the Westminster Bridge to Westminster Abbey, Big Ben, and Parliament. Other “must sees” are also not far by walking such as The Churchill War Rooms.
The restaurants and lobby where comfortable and had great options not only one restaurant
Good location close to theatre, very friendly staff.
Everything was superb. The pool facilities, the food, the room and the very gracious and obliging staff - all exceptional Did I mention the pool?! Fantastic!!
Great location & walking distance to London Tower & London Bridge. Knowledgeable & accommodating staff & nice views. We would book here again.
Customers check theirselves in and out using an automated system. It was quick was felt very impersonable. Due to this experience, I can not rate the friendliness of staff; there was no interaction. The room was of a good size, but the design of the room made it difficult for two people to get from ...
Had a slight problem with the first room we were allocated. However the Hotel and staff more than over compensated for the issue. We cannot thank them enough for their attention to the point we raised.
The hotel was clean and fresh. The room was extremely small, having said that it suited our needs as it was in the right location for the tower of london.
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