The room was decent and the surroundings of the hotel were convenient with lots of shops and it is also walking distance to the Tower Bridge etc. My feedback is mostly on the staff - called reception to ask for an hour late check out, they said okay. Only for us to have our access cut off (could not go back to our rooms as the key card has expired, had to go to the reception twice to sort this). Hung a do not disturb sign on the door handle, and to our horror, the sign was no longer there when we returned to our rooms. When I asked the housekeeper, she claimed to not speak English, but replied to me in English "Sorry I don't speak English" and offered no other help. Lastly, when I tried to borrow an umbrella from the concierge, the staff said to me it will require a 10 pounds deposit (as soon as I said okay, she gave it to me and took no record of payment or any verification - almost as if trying to deter me from borrowing an umbrella). It was quite a random experience overall as previous Hilton hotels did not have service as such.