Search Hotels Near Playa Xcalacoco, Playa del Carmen

"Overall, we had a great stay. Our room was great and worth the money for the swim out. The staff were friendly however there was not a lot of service pool side. And I thought that the liquor selection was on the lower end even though it said high end. "

"Great food"

"We had a wonderful week as a family. The food and restaurants were quite adequate and good. The staff were friendly."

"This is our second time at Haciendas and overall it was a good trip. The food at the buffet is average, the food at the two restaurants that they offer is pretty good.. Highly recommend more restaurants and an espresso coffee shop. Unfortunately , the beach is all the seaweed! "

"Traveled with husband and 5 year old son. Rooms are remodeled but not done well. After check in we quickly discovered a wasp nest on our patio, staff came out after second call and did nothing but said it was not safe. First night of showers water leaked out of shower door into the common bathroom area and then to bedroom hall. We called and nothing was done. Third night a huge water cockroach was in shower, we called and they showed up 1 hour later with a bottle of raid. Staff was nice. Food was very mediocre, typical for a resort. Don’t count on enjoying beach here, maybe time of year but the tide was very high and many flies/bugs. Two great things - 1. The kids water park, My son truly enjoyed it and staff keeps it clean. 2. The spa, I had the best relaxing massage, well worth the money. "

"It was OK. Lack of engagement, evening entertainment, and activities team which would have encouraged guests to better socialize and enjoy their time away. (Compared to many past stays at other resorts like RIU.) Pools are fine but somewhat dated and would benefit from resurfacing. Service staff in restaurants appeared to simply be putting in their time. They would hear you but not listen to you often resulting in wrong orders being served. (Not a language barrier - simply rushing and not hearing.) Made us feel many did not actually enjoy their employment at this resort. "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies. "

"Yes"