Does Santuario Playa have a pool?

Yes, this property has an outdoor pool.

Is Santuario Playa pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of USD 11 per pet, per night. Service animals are exempt from fees.

How much is parking at Santuario Playa?

This hotel doesn't offer parking.

What time is check-in at Santuario Playa?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 16 (subject to availability).

What time is check-out at Santuario Playa?

Checkout is at noon. Late checkout is available for USD 16 (subject to availability).

Does Santuario Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 178 per vehicle applies.

Where is Santuario Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

Santuario Playa Reviews, Deals & Photos 2025

8/10 Good

Raymond

30 Aug 2025

Disliked: Amenities, property conditions & facilities

Limited kitchen supplies would be helpful

Stayed 7 nights in Aug 2025

8/10 Good

Stanley

31 Jul 2025

Liked: Staff & service

Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.

Stayed 8 nights in Jul 2025

10/10 Excellent

Ruth

17 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.

Stayed 5 nights in Jul 2025

8/10 Good

Ophir Olivia

21 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Reception lady was the best! Room was switched on request and they were very accommodating to my needs.

Stayed 3 nights in Apr 2025

10/10 Excellent

tammy

6 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!

Stayed 7 nights in Feb 2025

8/10 Good

Sheila

5 Jul 2025

Liked: Cleanliness

I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.

Stayed 6 nights in Jun 2025

8/10 Good

Oleksii

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.

Stayed 5 nights in Feb 2025

8/10 Good

Jennifer

10 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.

Stayed 1 night in Jan 2025

10/10 Excellent

Paola

10 Aug 2024

Liked: Staff & service, property conditions & facilities

Good service

Stayed 8 nights in Jul 2024

4/10 Poor

Victoria's

28 Apr 2025

Disliked: Cleanliness, staff & service

Not a great area very noisy. No help

Stayed 2 nights in Apr 2025

4/10 Poor

Juana

24 Feb 2025

Liked: Staff & service

Great location and excellent customer service

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.

Stayed 2 nights in Feb 2025

4/10 Poor

Sankalpa

16 Jan 2025

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!

Stayed 6 nights in Jan 2025

8/10 Good

Antonio Isai

17 Aug 2023

Liked: Cleanliness, staff & service, amenities

There are something in the property that should remodelate, like the doors but in general everthing is great

Stayed 1 night in Aug 2023

2/10 Terrible

RAUL

21 Jul 2023

Disliked: Staff & service

Stayed 1 night in Jul 2023

6/10 Okay

Ivan Blumenfeld

20 Nov 2023

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Ran down property. Not recommendable. Good location but overall a bad stay.

Stayed 6 nights in Nov 2023

10/10 Excellent

Kayleigh

8 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!

Stayed 2 nights in Feb 2023

6/10 Okay

John

4 Mar 2025

Disliked: Amenities, property conditions & facilities

Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.

Stayed 7 nights in Feb 2025

4/10 Poor

Monica

6 Apr 2024

Liked: Staff & service

Disliked: Cleanliness

Water was too cold

Stayed 6 nights in Mar 2024

8/10 Good

Edmundo

12 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else.

Stayed 5 nights in Mar 2025

10/10 Excellent

Manuel Luciano Saure

2 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2024

2/10 Terrible

Anne

24 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.

Stayed 9 nights in Mar 2024

4/10 Poor

Verified traveller

29 Nov 2022

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

In serious need of an update

Stayed 7 nights in Nov 2022

4/10 Poor

Hiroshi

1 Dec 2023

Disliked: Cleanliness, property conditions & facilities

There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.

Stayed 1 night in Nov 2023

8/10 Good

Reyna

18 Sept 2023

Liked: Staff & service

Disliked: Property conditions & facilities

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.

Stayed 1 night in Sep 2023

6/10 Okay

William

3 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great

Stayed 1 night in Jul 2022

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