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Iberostar Quetzal All Inclusive

Photo gallery for Iberostar Quetzal All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers

Overview of Iberostar Quetzal All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Quetzal All Inclusive

4.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPiste Cyclable sur Paseo Xaman-Ha4 min walk
  • Popular LocationMahi Golf Course17 min walk
  • Popular LocationPlayacar Golf Club3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)13 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Playa del Carmen

Iberostar Quetzal All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is in the entertainment district and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Mahi Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Maroma Beach. Travelling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Snorkelling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 4 min walk
  • Mahi Golf Course - 17 min walk
  • Paseo del Carmen - 32 min walk
  • Playacar Golf Club - 3 min drive
  • Xaman Ha Aviary - 4 min drive


  • Doña Aurelia - 5 min drive
  • Ristorante Latinos - 5 min drive

About this property

Iberostar Quetzal All Inclusive

Upscale aparthotel on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 3 restaurants. Each apartment offers comforts like premium bedding and a down duvet, plus free WiFi and a flat-screen TV with satellite channels. Free minibar items, a balcony and a ceiling fan are among the other amenities available to guests.
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities


Land activities

Fitness facilities



Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities


  • On the beach
  • Beach towels
  • Beach sunloungers
  • Beach umbrellas
  • Beach massages


  • 4 outdoor pools
  • Sunloungers
  • Umbrellas
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 3 treatment rooms
  • Couples treatment room(s)
  • Hot stone massages
  • Manicures and pedicures
  • Body treatments
  • Sports massages
  • Hydrotherapy
  • Facials
  • Deep-tissue massages
  • Swedish massages
  • Body scrubs


  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site

Family friendly

  • Children stay for free (see details)
  • Free supervised childcare
  • Free children's club
  • Children's pool
  • Playground
  • Children's games

Restaurants on site

  • Bonsai Restaurant
  • Mare Nostrum Restaurant
  • La Gondola Restaurant
  • Uxmal Restaurant
  • La Hacienda

Food and drink

  • Water dispenser


  • 3 restaurants
  • 3 poolside bars, 7 bars/lounges and 1 beach bar
  • Stocked minibar (free)


  • Premium bedding
  • Down duvet
  • Bed sheets provided


  • Shower
  • Hairdryer
  • Free toiletries
  • Eco-friendly toiletries


  • Flat-screen TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Balcony
  • Garden


  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace
  • Conference space


  • Air conditioning
  • Ceiling fan


  • No pets allowed


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • No lifts
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk

Location highlights

  • Near the ocean
  • Near the sea
  • On the waterfront
  • Near the boardwalk
  • Near the airport
  • In the shopping district
  • In the entertainment district

Things to do

  • Fitness centre
  • Nature reserve
  • Tennis on site
  • Kayaking on site
  • Scuba-diving on site
  • Windsurfing on site
  • Tennis lessons on site
  • Yoga classes on site
  • Ecotours nearby
  • Theme parks nearby
  • Snorkelling nearby
  • Golf nearby


  • 350 rooms
  • 3 floors
  • Romance packages available
  • Composting
  • Recycling

Similar properties

See similar properties



Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal Inclusive
Iberostar Quetzal All Inclusive Aparthotel
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive Aparthotel Playa del Carmen

Frequently asked questions

Does Iberostar Quetzal All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at on 8 Mar 2023 start from ₹27,893.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Quetzal All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Quetzal All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Iberostar Quetzal All Inclusive?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Quetzal All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Quetzal All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Iberostar Quetzal All Inclusive located?

Located in Playacar, this beachfront aparthotel is in the entertainment district, 0.2 mi (0.3 km) from Piste Cyclable sur Paseo Xaman-Ha and 1.8 mi (2.9 km) from Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mahi Golf Course are also within 2 miles (3 km).




Rating 10 - Excellent. 606 out of 1134 reviews" "
" "10 - Excellent 53%
Rating 8 - Good. 326 out of 1134 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 120 out of 1134 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 44 out of 1134 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 38 out of 1134 reviews" "
" "2 - Terrible 3%




Staff & service




Property conditions & facilities




10/10 Excellent

Maria, Brooklyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the most buffet with many different options to choose from. I also liked wild life - monkeys and birds and beautiful beach !My vacation was relaxing at this Well kept and friendly place . I will definitely come back in the future.
Stayed 5 nights in Jan 2023

10/10 Excellent


Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome resort, great atmosphere, plenty of activities throughout the day, food was awesome and so many choices. Highly recommend. Great, great value for the money.
Stayed 5 nights in Jan 2023

10/10 Excellent


Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Second time here. Place is AMAZING. Howler monkeys that come to your balcony. Lots of different animals on the premises. Everyone is so nice and friendly. It's within a "gated community" both outside and on the premises, so there is shopping to walk to just 3-5 minutes away. Safe!
Stayed 5 nights in Jan 2023

8/10 Good

Deberah, Fort Worth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
You felt like you were staying in the jungle, so much wildlife, we were on the jungle side and had a huge tree by our balcony so had monkeys visit daily. Just a short walk to the beach. The staff and service was excellent, friendly and attentive, by the time we left we felt like family. The rooms were clean but we had an issue with our AC. We reported it, hopefully they get it fixed. The food was good and the drinks were flowing. We made wonderful memories and plan to return.
Stayed 5 nights in Jan 2023

10/10 Excellent


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was so nervous about picking this resort b/c of some of the negative reviews but it was the best decision. This place exceeded our expectations. We loved all the animals, the buffet was excellent and they had a a different variety each night. We ate at the steak restaurant and that was also very good. The grounds of the resort is stunning!!! The pools, beach, jungle, kids camp, all the activities, etc was all excellent. There was always something to do from bingo, soccer, volleyball, arts&crafts, my kids and i were never bored. The staff was also very nice and always accomodating. The only thing i was missing is there are no dressers in the rooms so you couldnt really completely unpack. Also the rooms do get very steamy which is something that cant really be controlled unless you leave your door and balcony open to air out. Otherwise my family of 5 were comfortable in our room. The shower water was nice a hot when we needed it. Another negative was The drinks were also never strong enough for us. We kept asking for shots but they too seemed water downed(?). But overall you cant take a point away from this 5 star hotel. We had the best best time and they do an excellent job. The location is awesome too. Loved playacar and very easy to get to 5th aveneue. We were there last wk of December and seaweed wasnt an issue. Very minimum. Trust me, you will not regret

2/10 Terrible

Ivan, Bethesda

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Iberostar is the worst. We spent a week at Occidental and a week at Iberostar. Occidental is a Ritz next to Disneyland. Iberostar is a Motel 6 by a highway. Iberostar is a dated property with no upkeep. It is sliced in between another hotel and a strange property in the middle of unsafe residential neighborhood. It is far away from everything. There is no room service, the rooms are small, dated and stinky., two cans of junk in the mini-bar. The restaurant food is great if you plan on vomiting daily. Restaurant service is non-existent. Tons of people packed liked sardines on a tiny slice of a beach with a constant fight for a beach chair. Looking for a vacation nightmare? Look no more - Iberostar is here. If you are planning on having an enjoyable vacation at a truly exceptional, well-manicured place with excellent food, terrific service and amazing grounds - go to Occidental. BTW, Occidental is a walking distance from the amazing Xcaret park (a small Disneyland)! Overall, Iberostar is the worst of the dozens of all-inclusives we’ve been to.

8/10 Good


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great place to stay and getaway from it all. It's a quiet and large property, with a great beach. The staff are amazing and happy. The food is a bit of a let down in the themed restaurants, but the buffet is very good. Avoid the smokehouse restaurant at all costs, as the food is terrible and not smoked on the property as they claim. There is no smoker there, so this is false advertising. The Japanese is also to avoid, as they use the same utensils on the raw chicken, beef and shrimp, as they use cooking the veg and the pre-cooked rice. Apart from that, you will really enjoy your stay here

6/10 Okay

Jane Michelle

Travelled with family
Liked: Cleanliness
Beautiful jungle like setting with lots of birds and setting, great sandy beach and easy access to the sea (no rocks), food was really good, good service - our needs were quickly addressed. Property is run down, which shows (sink was clogged, poor water pressure, everything looks shabby), poor entertainment with not many things going on, roof is common areas leaking which was fixed by buckets and rugs, small gym. Expedia promised VIP perk which we didn’t get and nobody at hotel knew about it.

10/10 Excellent

Swapna Tushar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food and drinks. Amazing resort!!

8/10 Good


Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy excess to the beach and restaurants