"The person at the reception was so hostile.
He totally refused to accept the booking made on Hotels.com.
He claimed only OYO bookings with 10 digits of confirmation will be accepted.
Hotels.com was not contactable on their customer service number.
OYO could not find my booking since it was booked through Hotels.com.
Overall, a messed up booking and a total sham.
Lost my booking amount and all trust on Hotels.com and OYO teams. "
"The person at the reception was so hostile.
He totally refused to accept the booking made on Hotels.com.
He claimed only OYO bookings with 10 digits of confirmation will be accepted.
Hotels.com was not contactable on their customer service number.
OYO could not find my booking since it was booked through Hotels.com.
Overall, a messed up booking and a total sham.
Lost my booking amount and all trust on Hotels.com and OYO teams. "
"I reached to property and i was denied a room, stating that they don’t have rooms, where is i paid in advance and confirmed the booking, property has incorrect number updated so you can never reach them to confirm anything, the guy at reception gave two rooms in front of me to other people who didn’t even had bookings, this is a terrible service "
"I reached to property and i was denied a room, stating that they don’t have rooms, where is i paid in advance and confirmed the booking, property has incorrect number updated so you can never reach them to confirm anything, the guy at reception gave two rooms in front of me to other people who didn’t even had bookings, this is a terrible service "
"We can't describe in words..It is the most inconvenient, annoying and the worst accommodation that I have ever experienced before...AC not working...internet not working..etc etc"
"We can't describe in words..It is the most inconvenient, annoying and the worst accommodation that I have ever experienced before...AC not working...internet not working..etc etc"
"We were turned away from the OYO hotel. We were told that they do not accept reservations from foreign guests. We showed them our booking information, passports, and visas but they said it was “against their rules”. This took about 2 hrs of discussion before we decided we were not going to be able to stay there. We had to make arrangements to stay at another hotel last night. I am still waiting to receive a full refund from Hotels.com."
"We were turned away from the OYO hotel. We were told that they do not accept reservations from foreign guests. We showed them our booking information, passports, and visas but they said it was “against their rules”. This took about 2 hrs of discussion before we decided we were not going to be able to stay there. We had to make arrangements to stay at another hotel last night. I am still waiting to receive a full refund from Hotels.com."
"Terrible. Elevators are shut off by 9pm and the stairwells are dark and dingy. No hot water. Breakfast is served without coffee or tea. I am not going back to this place again!"
"Terrible. Elevators are shut off by 9pm and the stairwells are dark and dingy. No hot water. Breakfast is served without coffee or tea. I am not going back to this place again!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Can't fault the staff at this hotel - super helpful and go out of their way to meet your needs. Hotel itself is a comfortable place to stay - we chose it for proximity to airport for an early morning flight.
Airconditioning worked well; clean comfortable room; good bathroom.
Free airport shuttle service was a bonus, but we had difficulty in finding out how to book it for the airport to hotel journey. I emailed in advance but had no confirmation. We ended up calling from the airport on...
Can't fault the staff at this hotel - super helpful and go out of their way to meet your needs. Hotel itself is a comfortable place to stay - we chose it for proximity to airport for an early morning flight.
Airconditioning worked well; clean comfortable room; good bathroom.
Free airport shuttle service was a bonus, but we had difficulty in finding out how to book it for the airport to hotel journey. I emailed in advance but had no confirmation. We ended up calling from the airport on...
The place was very clean and only a 10-15min taxi ride from the airport. The staff were very helpful and pleasant. This is a really good place to stop before catching a flight from Chennai airport
The place was very clean and only a 10-15min taxi ride from the airport. The staff were very helpful and pleasant. This is a really good place to stop before catching a flight from Chennai airport
Vageeswaran
Reviewed September 7, 2026Reviewed September 7, 2026
An potentially inconvenient but necessary overnight stay was turned into an unexpectedly enjoyable experience, all because of the most incredibly enthusiastic and responsive staff that I have ever come across. I was not sure how we would locate the shuttle from the airport, so I sent a text message before leaving Bangalore. When we we arrived in Chennai a couple of hours later, there was a chauffeur with a signboard, to whisk us to the hotel. He had our room key, so that check in was simple,...
An potentially inconvenient but necessary overnight stay was turned into an unexpectedly enjoyable experience, all because of the most incredibly enthusiastic and responsive staff that I have ever come across. I was not sure how we would locate the shuttle from the airport, so I sent a text message before leaving Bangalore. When we we arrived in Chennai a couple of hours later, there was a chauffeur with a signboard, to whisk us to the hotel. He had our room key, so that check in was simple,...
Brian
Reviewed January 24, 2018Reviewed January 24, 2018
Lovely hotel in the centre of Chennai. Staff very welcoming and hotel in excellent condition. Their are some refurbishments taking place but this does not affect the guest in any way. \rooms are very spacious and have everything you need with plenty of bottled water supplied. Bathroom is clean and showers excellent.
Food is either via a buffet or a la carte menu and both are excellent with a great choice all in all would thoroughly recommend
Lovely hotel in the centre of Chennai. Staff very welcoming and hotel in excellent condition. Their are some refurbishments taking place but this does not affect the guest in any way. \rooms are very spacious and have everything you need with plenty of bottled water supplied. Bathroom is clean and showers excellent.
Food is either via a buffet or a la carte menu and both are excellent with a great choice all in all would thoroughly recommend
I have stayed at this hotel on several occasions, albeit for brief overnight business stopovers at Chennai.
It is conveniently located near the IT Parks which I visit near Velacherry/ Taramani and not too far from the airport in a quiet area. However one must add that this is not near the actual city centre but at a convenient peripheral location.
Rooms are well appointed, spacious and comfortable, staff is well trained and courteous, there is a pool and fitness centre and several dining...
I have stayed at this hotel on several occasions, albeit for brief overnight business stopovers at Chennai.
It is conveniently located near the IT Parks which I visit near Velacherry/ Taramani and not too far from the airport in a quiet area. However one must add that this is not near the actual city centre but at a convenient peripheral location.
Rooms are well appointed, spacious and comfortable, staff is well trained and courteous, there is a pool and fitness centre and several dining...
IM
Reviewed December 21, 2015Reviewed December 21, 2015
Excellent Hotel and exemplary service! Very friendly staff and all including the duty manager goes out of the way to provide the very best service. Will definitely stay more often here!
Excellent Hotel and exemplary service! Very friendly staff and all including the duty manager goes out of the way to provide the very best service. Will definitely stay more often here!
Murali
Reviewed February 23, 2026Reviewed February 23, 2026
The experience of staying at the Leela Palace is unique. We stayed here for 8 nights.
Above a certain star rating, hotels in India serve as sanctuaries from the frenetic, turbo-driven, high octane energy outside their gates.
The Leela Palace understands that even the most intrepid, culturally voracious Europeans can only manage limited exposure to 'real Indian' life. The tranquil, gracious respite provided by this hotel (Leela Palace) warrants a 6 star rating.
The subtlety of the...
The experience of staying at the Leela Palace is unique. We stayed here for 8 nights.
Above a certain star rating, hotels in India serve as sanctuaries from the frenetic, turbo-driven, high octane energy outside their gates.
The Leela Palace understands that even the most intrepid, culturally voracious Europeans can only manage limited exposure to 'real Indian' life. The tranquil, gracious respite provided by this hotel (Leela Palace) warrants a 6 star rating.
The subtlety of the...
Staff were excellent including Duty Manager. Room was clean, restaurant was good, roof bar had excellent ambience, housekeeping were prompt in service and when I needed help with car for the day, the Duty Manager went out of his way to help us despite a car not being readily available.
Staff were excellent including Duty Manager. Room was clean, restaurant was good, roof bar had excellent ambience, housekeeping were prompt in service and when I needed help with car for the day, the Duty Manager went out of his way to help us despite a car not being readily available.
Anonymous traveller
Reviewed December 10, 2019Reviewed December 10, 2019
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