Breakfast and dinner served, Asian cuisine
Check availability

Reviews of Cairn Hotel Newcastle Jesmond

3 out of 5
Cairn Hotel Newcastle Jesmond
97-103 Osborne Road, Jesmond, Newcastle-upon-Tyne, England

Reviews

8.0

Very good

Rating 10 - Excellent. 310 out of 789 reviews" "
Rating 8 - Good. 277 out of 789 reviews" "
Rating 6 - Okay. 92 out of 789 reviews" "
Rating 4 - Poor. 54 out of 789 reviews" "
Rating 2 - Terrible. 56 out of 789 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Travelled with partner
We stayed in a room in the Carlton, was large enough for 2, had everything we required ie hairdryer, iron, kettle etc. Had a lovely buffet breakfast in the cairns hotel. Lots of eateries in local area. Handy for metro
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel great staff the room was comfortable and spotless. The continental breakfast was above our expectations. I would definitely stay here again
Stayed 1 night in May 2024

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Good stay in a good area clean and tidy
Stayed 2 nights in May 2024

10/10 Excellent

Lynn

Excellent value for money
Stayed 1 night in May 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, amenities
Nice room for the price but was very hot in the room and in the corridor outside. Felt hot under the carpet.
Stayed 1 night in May 2024

2/10 Terrible

David

Business traveller
Disliked: Amenities, property conditions & facilities
Toilet seat broken. No parking as advertised.
Stayed 1 night in May 2024

8/10 Good

Jhanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gilly

Travelled with partner
Liked: Cleanliness, staff & service
We arrived to check in and told we would be staying in the sister hotel over the road . Had no problems with the hotel it was clean safe & quite as we were on the top floor . Considering it was between 2 busy bars we heard no noise at all . Very warm room & plug didn’t work in the bath but for £39 you can’t complain ! We opened the window & had showers .
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely. The carpark was a nightmare however. It was double parking.
Stayed 1 night in May 2024

6/10 Okay

Tadeusz

Liked: Cleanliness
Well, not for the feint hearted and always read the small print when booking this hotel. I was in a separate building literally above the 2 busiest pubs in the area! But, tbf there was no excessive noise after midnight! I now know why it was cheap, though! The room was functional and clean. I even had a little table where I could do some work. And I could watch footbal from my bedroom window as I could see the outside TV in the pub's garden area. I was still young enough (at 54) to appreciate youngster's enjoying themselves. Newcastle centre was a 30 min walk and was on a direct bus routed. Lovely boutique cafe's and bakery shops close by. Just don't choose this place if you want quiet or are a light sleeper! Biggest gripe was the shower because it had the appalling sweet spot where a millimetre turn on the dial it was freezing cold or piping hot (and I mean piping!).
Stayed 2 nights in Apr 2024

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Amenities
Ended up staying at the other hotel across the street, the Carlton. Bit of a pain in the ass to carry luggage down the street, then up a bunch of flights and through locked doors. At least the place felt secure for what that’s worth. Service is not great since you have to go back to the other hotel to get anything since there’s no staff at all at the Carlton. There’s no refrigerator in the room so if you have any dietary restrictions this is not the hotel for you. I can’t say anything much about the hotel staff one way or another but when I asks for more hot beverage supplies they were accommodating
Stayed 7 nights in Apr 2024

10/10 Excellent

Peter

Travelled with family
Very pleased with the room at this price. Far more spacious and better equipped than anticipated. Large bath/shower room. Plenty of tea , coffee and milk ( unlike many other places ) . We added breakfast to our stay, which was also really very good. Very polite and super-friendly service in the adjoining bar/cafe. No complaints here whatsoever Next time we’re in Newcastle for a night away , this is where we’ll come . Thank you
Stayed 1 night in Apr 2024

2/10 Terrible

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were put across the road in the sister hotel and the noise was terrible we were put in a room right up from the bar and the noise was terrible from afternoon till night i think when older people book they should warn them about the noise they gave us earplugs which did not help us at all we were looking for a nice break as i had been in hospital and it was spoiled by all the noise we won’t be back at that hotel
Stayed 2 nights in Apr 2024

8/10 Good

Lai Ling

Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sandy

Stayed 1 night in Apr 2024

10/10 Excellent

Imogen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean with a nice room design, spacious bath and shower with plenty of little shops around and places to eat
Stayed 2 nights in Apr 2024

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic room, quite stuffy. Very noisy, not from the bar but from people all along the corridor, walls are paper thin and you can hear everything. Limited sleep because of this.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean. Even though above a bar didn't experience any noise.
Stayed 1 night in Mar 2024
Response from T on 3 Apr 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

8/10 Good

Lynne

Stayed 1 night in Mar 2024

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable night stay but to woke sewage smell coming from the bathroom
Stayed 1 night in Mar 2024

10/10 Excellent

Istiaque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the property.
Stayed 2 nights in Mar 2024

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

sharon

Average hotel for a bargain stay in Jesmond
Stayed 3 nights in Feb 2024

4/10 Poor

Ankur

Travelled with partner
Wrong room size specification for superior room. Bathroom smelled all the time and made the room quite uncomfortable to stay. I'll prefer to not stay here again.
Stayed 2 nights in Feb 2024

6/10 Okay

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024

8/10 Good

Tara

Stayed 3 nights in Feb 2024

2/10 Terrible

Ellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
tiny dingy room 5 flights of stairs
room is nothing like what it was meant to be, in a completely different building.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely comfortable, solid bed. Staff customer service is excellent. Breakfast very enjoyable.
Stayed 1 night in Feb 2024

10/10 Excellent

LD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - good location for our destination, good breakfast would stay there again!
Stayed 1 night in Feb 2024
Response from T on 3 Apr 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Liam

Disliked: Property conditions & facilities
Put in hotel over the road, unable to sleep due to noise. TV broken. Will be requesting a refund. Had previously stayed in main hotel with no issues, but no advice on booking about which hotel you will be placed in.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check-in chap was super helpful. The room was modern, clean and well designed. Everything was 100% great. The only slight negative that the parking was limited. The chap on reception was super helpful and sorted me out and all was great. I would 100% stay there again. The parking issue was a tiny blip on what was otherwise a great stay in a super hotel.
Stayed 1 night in Feb 2024
Response from T on 3 Apr 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

10/10 Excellent

Danny

Very clean and comfortable room, very spacious and well worth the money.
Stayed 1 night in Feb 2024
Response from T on 3 Apr 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

6/10 Okay

Mark

Stayed 1 night in Feb 2024

8/10 Good

Sally

Stayed 2 nights in Feb 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Liked: Property conditions & facilities, room comfort
Good value for money
The hotel was really good value. The room was clean, and the breakfast was excellent. My only complaint would be the level of noise from the onsite bar area
Stayed 2 nights in Jan 2024

2/10 Terrible

Umar Iqbal

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location not a great sleep
Great location Great staff Free limited parking Good beer and more importantly a great vibe. Student area so nice and busy. Only thing was it’s noisy as the walls are thin so you can hear other rooms talking and doing other things let’s say. And the twin beds are very small and not that comfy. I really didn’t sleep well at all
Stayed 1 night in Jan 2024

4/10 Poor

Maureen

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn’t like going across the road for breakfast although breakfast was ok . No body around in the Carlton to ask for anything.
Stayed 2 nights in Jan 2024

6/10 Okay

Sean

Liked: Staff & service
Affordable but did it's job
Dates but did it's job. Stayed for a night in the Carlton across the road which is part of the hotel. It's an old building and doesn't seem like it's had a lot of work done to modernize it. The rooms are dim and dated and incredibly warm, it was a cool day outside but uncomfortably warm in the room. Saying that it was affordable and did it's job.
Stayed 1 night in Jan 2024

6/10 Okay

Rowena

Stayed 1 night in Jan 2024

6/10 Okay

David

Stayed 1 night in Jan 2024

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
tel before and was happy to return. Was sent across the road to their Carlton rooms. A little more dated but not a problem. Stayed on top floor 502. As I walked in the smell of cigar smoke or similar was overpowering. Not sure what the smoking policy was but room stank. I would have requested a move but would have to cross the road to main hotel and was already tight for time. Some of the towels were also discoloured.. just hated sleeping in a smokey room.
Stayed 1 night in Jan 2024

4/10 Poor

Oluwanifemi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Ashwin

Stayed 2 nights in Jan 2024

10/10 Excellent

Roni

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024