We arrived a little after 3pm, and had a lovely greeting from staff, but our room wasn’t ready so we had to wait.
We booked and paid through Expedia… an Empire via room with living space. Please note that the hotel does not offer this type of room. None of their Empire View rooms have the separate living room area. The Empire view rooms do give a great view of the Empire State Building but their ‘living room’ is a tiny space with a chaise and a TV. Management were excellent with us and moved us...
We arrived a little after 3pm, and had a lovely greeting from staff, but our room wasn’t ready so we had to wait.
We booked and paid through Expedia… an Empire via room with living space. Please note that the hotel does not offer this type of room. None of their Empire View rooms have the separate living room area. The Empire view rooms do give a great view of the Empire State Building but their ‘living room’ is a tiny space with a chaise and a TV. Management were excellent with us and moved us...
Karon
Reviewed September 18, 2026Reviewed September 18, 2026
Writing update in lobby January has proved to be a great time to see NYC and Kitano has proved to be a great place to stay very happy with all aspects but did not eat in ,too much choice close by.
Writing update in lobby January has proved to be a great time to see NYC and Kitano has proved to be a great place to stay very happy with all aspects but did not eat in ,too much choice close by.
Graham John
Reviewed January 18, 2024Reviewed January 18, 2024
Such a well situated hotel slap bang in the middle of Manhattan, walking distance to most sightseeing/tourist hubs. Room was fantastic, spacious, tea/coffee making machine, fridge which was a bonus, would 100% stay here again. 5*
Such a well situated hotel slap bang in the middle of Manhattan, walking distance to most sightseeing/tourist hubs. Room was fantastic, spacious, tea/coffee making machine, fridge which was a bonus, would 100% stay here again. 5*
John
Reviewed September 11, 2026Reviewed September 11, 2026
Our stay at Pod 39 was very enjoyable.
The hotel location is perfect. Quiet yet close to Grand Central, Chrysrel Building, Empire State and Times Square, lots of shop and eating out options nearby.
The hotel itself is in good condition. Its highlight is the rooftop. In the morning the bar is closed but you can still go there and eat breakfast & enjoy the views.
Downstairs they have another bar. In the morning there is a free coffee and tea and some breakfast options are available to buy like...
Our stay at Pod 39 was very enjoyable.
The hotel location is perfect. Quiet yet close to Grand Central, Chrysrel Building, Empire State and Times Square, lots of shop and eating out options nearby.
The hotel itself is in good condition. Its highlight is the rooftop. In the morning the bar is closed but you can still go there and eat breakfast & enjoy the views.
Downstairs they have another bar. In the morning there is a free coffee and tea and some breakfast options are available to buy like...
We had a fantastic few days at the Westin. The staff were so helpful. It was central for everything, especially the subway. The bed and pillows were the most comfortable I have ever experienced. I would definitely recommend this hotel.
We had a fantastic few days at the Westin. The staff were so helpful. It was central for everything, especially the subway. The bed and pillows were the most comfortable I have ever experienced. I would definitely recommend this hotel.
Nora Teresa
Reviewed November 2, 2026Reviewed November 2, 2026
Cool hotel near Grand Central Station. Nice area - not too busy, near restaurants, transport and shops. Hotel is boutique style - not big rooms but that’s NYC. Staff are lovely - Judy and the team. Water was replenished daily although note no coffee maker in room. Close to all night deli and loads of places for breakfast. It was a really good choice and would choose it again.
Cool hotel near Grand Central Station. Nice area - not too busy, near restaurants, transport and shops. Hotel is boutique style - not big rooms but that’s NYC. Staff are lovely - Judy and the team. Water was replenished daily although note no coffee maker in room. Close to all night deli and loads of places for breakfast. It was a really good choice and would choose it again.
The room was clean and cleaned well every day, the room was quiet, the bed was very comfortable, the location was great, although some might feel it is a block or two too far east, the staff/team could not have been more dependable, helpful and professional- each were real gems .For the price in Manhattan it was just what I’d hoped for. Sure it does not have a lot of extra general amenities but the room was fully kitted out and it all worked and I don’t need a spa etc . Will visit again .
The room was clean and cleaned well every day, the room was quiet, the bed was very comfortable, the location was great, although some might feel it is a block or two too far east, the staff/team could not have been more dependable, helpful and professional- each were real gems .For the price in Manhattan it was just what I’d hoped for. Sure it does not have a lot of extra general amenities but the room was fully kitted out and it all worked and I don’t need a spa etc . Will visit again .
Timothy
Reviewed February 27, 2025Reviewed February 27, 2025
Fantastic property with the most amazing Vintage Green restaurant view of New York Skyline.
Lovely staff, very good location , fabulous king size bed and would definitely book again .
Fantastic property with the most amazing Vintage Green restaurant view of New York Skyline.
Lovely staff, very good location , fabulous king size bed and would definitely book again .
Really nice hotel with a pleasant roof terrace and great staff; the free coffee all day was a nice touch as were the free croissants first thing. Lots of interesting food options nearby - iconic dining at: The Roxy; Bubby’s and Katz Diner were all only a short walk away. There are good transport connections via the nearby subway station and it sits in a very friendly and safe neighbourhood on the border between Chinatown and Little Italy.
Really nice hotel with a pleasant roof terrace and great staff; the free coffee all day was a nice touch as were the free croissants first thing. Lots of interesting food options nearby - iconic dining at: The Roxy; Bubby’s and Katz Diner were all only a short walk away. There are good transport connections via the nearby subway station and it sits in a very friendly and safe neighbourhood on the border between Chinatown and Little Italy.
Gary
Reviewed September 26, 2024Reviewed September 26, 2024
There is absolutely nothing bad to say about Kixby. The location is as safe as it gets,easy walking distance from Penn Station if you come in by LIRR/Airtrain from JFK(30 mins hassle free way to get into Manhattan) and the subway is 50 yards from the front door.
There are the best selection of bars,restaurants and eateries within minutes of the hotel as well as Maddison Square Garden and the Empire State Building.
All of the staff were friendly,helpful and informative,you get a free water...
There is absolutely nothing bad to say about Kixby. The location is as safe as it gets,easy walking distance from Penn Station if you come in by LIRR/Airtrain from JFK(30 mins hassle free way to get into Manhattan) and the subway is 50 yards from the front door.
There are the best selection of bars,restaurants and eateries within minutes of the hotel as well as Maddison Square Garden and the Empire State Building.
All of the staff were friendly,helpful and informative,you get a free water...
My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .
My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .
Such a great stay here. Right in midtown Manhattan in the heart of the action but at a really reasonable price. The room was small but immaculate. I requested a higher room with a view and the hotel did exactly that for us - the 21st floor with a beautiful view to wake up to. I would definitely recommend staying at CIVILIAN and I would definitely stay here again.
Such a great stay here. Right in midtown Manhattan in the heart of the action but at a really reasonable price. The room was small but immaculate. I requested a higher room with a view and the hotel did exactly that for us - the 21st floor with a beautiful view to wake up to. I would definitely recommend staying at CIVILIAN and I would definitely stay here again.
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