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"This hotel is beautiful. The staff is amazing, helpful and very friendly. I would recommend this hotel to everyone."

"Great clean Property. Very friendly staff. My only suggestion is to improve the processing of the guest who make reservations for dinner at the Steak house. There needs to be a clear process for Elite members and non elite members. The current process causes much confusion and very long lines. "

"The property is amazing, great plant life and animals life. It is well cared for. The staff at the resort are super helpful and friendly. Roman at the pool snack bar went above and beyond everyday. Russell in the Oriental restaurant was great. The pool bar featured three amazing bartenders - Victor, Jose, and Selma. Our cleaner for the week was Consuela. She did an awesome job and helped out with a problem I had, which she was able to solve. Thank you to all staff which defiantly made the stay great. Food was OK, we found items that we liked at each meal, but it underwhelming. The room was great. The pools were amazingly clean and refreshing. "

"Awesome experience "

"Pretty beach, very little seaweed (07/2025)"

"Safety and cleanliness was definitely top 5"

"We stayed in hotel Riu Palace for 7 days with family and kids .kids had so much fun playing in the pool and kids club .my sun had lots of fun participating in kids activities. "

"Muy bonito y la comida excelente! Su buffet es espectacular!"

"This place was gorgeous! The staff was amazing and always there. This place is a must if you’re in Cancun"