Search Cruise Ships in Mazatlán

"Great location, clean rooms and friendly staff but needs major upkeep as well as room renovations . "

"We have stayed at other Riu resorts and were pleased that Emerald Bay lived up to our expectations. One nice feature is that all the rooms in the tower are ocean view without having to pay extra. The beach was nice and the pool areas had something for everyone. The water park is a nice feature also. We enjoyed the buffet options best but the snack bar was always a good, convenient option. Staff was always helpful and worked hard to keep the common areas clean and inviting."

"It was everything we excepted it be clean, quiet, and friendly. "

"Overall stay was good. The only problem was that we had to get up and find a waiter to bring us drinks to the pool area."

"I was very UNHAPPY! First time being disappointed in Mazatlán. First off, there’s a limit to how many people can stay in a room and they charge for every person including children under 8! I don’t like going to a hotel where the staff wants to invade my privacy and wants to know who all is staying in my room including names and ages. Especially if I’m only paying for the room only not any amenities or meals. I am a very private person and I highly disliked that! Second off my mom and dad are American citizens who live in Mazatlán and wanted to visit me and their grandchildren and wasn’t allowed to enter the hotel with out a day pass!! Which was 980 pesos per day! That was outrageous to me. I was so offended they completely disregarded my feelings at the front desk. Lastly, while at the cabanas on the beach I was extremely annoyed with all the vendors constantly coming up to us asking if I wanted to buy items. I’ve been to Mazatlán plenty of times and I don’t need any items! I couldn’t relax peacefully at the beach without people soliciting us! Those vendors shouldn't be allowed to cross the line where guests are sitting at on the beach! I was so annoyed and ruined my relaxation moment! So disappointed coming from west Texas I don’t recommend staying here! "

"Not a bad word to say about The Palms. Looked just like the pictures, was very clean and the staff were great. We got the Superior Ocean view room and got exactly what we were hoping for. Amazing view & big balcony area. Room had a fridge, microwave, coffee maker, kitchen sink, and even a dehumidifier which was awesome. I do wish they had a toaster in the rooms as well but that’s minor. You can very much hear the waves from the ocean all night in the room but that didn’t bother us. The pool & beach areas were amazing. Would definitely stay here again. "

"Yes "

"The temperature of the bathroom water was too hot. Pool water was hot. The room telephone was not working. I was low rate that i was expected. Too much noise. I heard everything from our neighbors."

"Clean room but too small, and the ocean view is partially cut off due to the design of the building "