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"The customer service was outstanding. Smiles from the minute I walked in to when I left. Super friendly sweet staff. My room was perfect. Cool functioning AC. No weird smells. I was on the 9th floor. Great views. Early check in plus king size bed upgrade. Slept like a princess. Counter was a bit dusty but no biggie bought some disinfectant wipes at the near cvs my usual stop when at a hotel. Spent my birthday in peace. My room, the location served its purpose. Solo female traveler. Felt safe to wander around the neighborhood, to china town and back. Tip: cleaning lady could be a little more considerate when cleaning by not letting the door slam. Woke me up a couple of times. She was doing her job. Excellent might I add. Would definitely book here again. "

"The staff were very helpful and friendly. The room was nice and clean."

"Great hotel! "

"All good except air conditioner was either too cold or too warm."

"Very clean and quiet property. Good location too. This was our second time staying here."

"The staff was amazing at Hilton Garden Inn downtown NYC - helpful and quick to respond to any questions and needs. The property was clean downstairs although the rooms are aging and in need a f some simple renovation and upkeep ( cracked tiles) a"

"I love this hotel, I always stay here when I visit Ny. I did not receive a VIP amenity, I am unsure if Expedia communicated to the hotel properly. Cheers, m."

"Very cozy for a short stay at an affordable price"

"Very clean"