Room, 1 King Bed, Pool View | Premium bedding, in-room safe, desk, blackout curtains

Reviews of The Westin Lake Las Vegas Resort & Spa by Marriott

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 505 out of 1018 reviews" "
Rating 8 - Good. 217 out of 1018 reviews" "
Rating 6 - Okay. 126 out of 1018 reviews" "
Rating 4 - Poor. 102 out of 1018 reviews" "
Rating 2 - Terrible. 68 out of 1018 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect view of the water convenient
Stayed 1 night in May 2024

10/10 Excellent

Dalila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love the view of the property.
Stayed 4 nights in May 2024
Response from Wendy on 27 May 2024
Thank you so much for staying with us. We hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Felix, SCHERERVILLE

Liked: Cleanliness
Far from the strip
Stayed 3 nights in May 2024

10/10 Excellent

Felix, SCHERERVILLE

Great place for rest
Stayed 1 night in May 2024
Response from Wendy on 27 May 2024
Thank you Felix. We appreciate you.

10/10 Excellent

Elaine

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Wendy on 27 May 2024
Thank you Elaine.

8/10 Good

Praveen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place but needs some work
Stayed 3 nights in May 2024
Response from Wendy on 27 May 2024
Thank you for your feedback Praveen.

6/10 Okay

craig

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Beautifully located property on the lake, common areas were worn out , carpets, spa closed, gym not well ventilated, grounds were neglected outside common area lake side, rooms were old need to be refreshed, very nice bedding, towels, comfortable room space. Somewhere it should been noted the Spa was closed -being renovated. I would choosen the Hilton instead.
Stayed 4 nights in May 2024
Response from w on 27 May 2024
Thank you for your feedback Craig. We have noted your feedback and will work to correct these areas that you mentioned.

10/10 Excellent

Udine, Pleasant Grove

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing!
Stayed 3 nights in May 2024
Response from Wendy on 27 May 2024
Thank you Udine.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Would like shuttle from to Las Vegas strip.
Stayed 2 nights in May 2024
Response from Wendy on 27 May 2024
Thank you Jorge.

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort setting though not that close to other dining options or shopping.
Stayed 1 night in May 2024
Response from Wendy on 27 May 2024
Thank you Steven

10/10 Excellent

Katharyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Customer was excellent
Stayed 2 nights in May 2024
Response from Wendy on 27 May 2024
Thank you Katharyn

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Wendy on 27 May 2024
Thank you John.

10/10 Excellent

Taidje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Wendy on 27 May 2024
Thank you Taidje

10/10 Excellent

Maurice

Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Maurice

10/10 Excellent

Elitsa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Lake Las Vegas is the best resort i have ever been. Nice, clean, quiet. The stuff... very friendly, especially at the frond desk. Me and my kids had amazing Mother's day there.
Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Elitsa.

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay with you family
Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Nathan. We appreciate you.

10/10 Excellent

sung tae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. and best place for vacation
Stayed 1 night in May 2024
Response from w on 15 May 2024
Thank you Sung Tae. We appreciate you.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Kathy.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property with really good value for the money - I was surprised. It's out of the way so if it's all about the Casino's and you don't want to drive this probably isn't the place for you. If you like quiet and comfortable and plan to tour around and experience Nevada and the Las Vegas area, you'll be pleased. The Strip is probably only about 30 minutes away so not too bad.
Stayed 3 nights in Apr 2024
Response from Wendy on 15 May 2024
Thank you Scott, we hope to see you again soon.

4/10 Poor

Kenton

Stayed 1 night in Apr 2024
Response from Wendy on 27 May 2024
We are sorry to hear that we missed the mark on your recent stay Kenton. We hope you will give us another try the next time your travels bring you back to the Henderson area.

10/10 Excellent

Robert

Travelled with family
Liked: Property conditions & facilities
Clean quiet friendly staff
Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Robert

10/10 Excellent

Sheila

Travelled with family
Liked: Amenities, property conditions & facilities
Very comfortable and clean. Staff was excellent.
Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Sheila!

10/10 Excellent

Dan

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Wendy on 15 May 2024
Thank you Dan.

10/10 Excellent

Monique

Travelled with family
Liked: Amenities
It was really nice
Stayed 1 night in Apr 2024
Response from Wendy on 15 May 2024
Thank you Monique. We appreciate you.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
BEAUTIFUL property!
Stayed 2 nights in Apr 2024
Response from Wendy on 3 May 2024
Thank you Jolene.

4/10 Poor

Kristi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Have stayed at this property in the past and always been very happy. This time we were put in a room with 2 double bed when I booked a king bed. They were very good about the mix up and changed our room no problem. New room was NOT clean. Old food and drinks left in the fridge from previous reservation. Crushed chips on the floor and long dark hair all over the bathroom floor and shower. Pretty disappointing trip this time!
Stayed 1 night in Apr 2024
Response from Wendy on 3 May 2024
Dear Kristi, I am so sorry to learn about your recent experience. This is certainly not the service we strive to provide. Thank you for bringing this to our attention. We will certainly address this with our housekeeping team to ensure that this is an isolated incident.

8/10 Good

Karla, San salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient clean all amenities we want for a staycation l!!
Stayed 1 night in Apr 2024
Response from Wendy on 3 May 2024
Thank you Karla!

10/10 Excellent

Briana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place! Super affordable and valet staff, as well as pool staff were amazing.
Stayed 1 night in Apr 2024
Response from Wendy on 3 May 2024
Thank you Briana!

6/10 Okay

GLORIA

Travelled with partner
Liked: Cleanliness
The view was great, I didn’t like the fact that there was not enough parking both nights that we came back to the hotel late we had to drive around several times and we parked way in the back. Also, the shower was extremely small, there was no housekeeping services on Saturday we had no clean towels, we didn’t ask because when we got back to the hotel it was late. Also there was a lot of gnats by the windows like they hadn’t been cleaned in a long time there was a build up of them by the curtains
Stayed 2 nights in Apr 2024
Response from Wendy on 3 May 2024
Thank you Gloria for your feedback. I am so sorry to learn that you had a poor experience. This is certainly not what we strive for here at the Westin. Please know that your feedback will be shared with the leadership team so that we can improve our product and service for future guests.

10/10 Excellent

Zhanna

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Wendy on 15 May 2024
Thank you Zhanna. We hope to see you again soon.

10/10 Excellent

Corey, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were great.
Stayed 1 night in Apr 2024
Response from Wendy on 28 Apr 2024
Thank you for your review. We appreciate you.

8/10 Good

don

Liked: Property conditions & facilities
No e
Stayed 1 night in Apr 2024
Response from Wendy on 3 May 2024
Thank you Don.

10/10 Excellent

H. Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 6 nights in Apr 2024
Response from Wendy on 28 Apr 2024
Thank you for your review.

2/10 Terrible

Kerry, Burlington

Stayed 1 night in Apr 2024
Response from Wendy on 27 May 2024
Thank you for your feedback Kerry. I am so sorry to learn that you did not enjoy your stay with us.

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price lovely property
Stayed 1 night in Apr 2024
Response from Loreena on 23 Apr 2024
Thank you so much for you feedback and choosing to stay with us.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 3 nights and it was one of the best places we’ve stayed. Friendly staff, delicious breakfast buffet, clean property and rooms, and super cozy beds! We are already planning a trip back because we loved it so much!
Stayed 3 nights in Apr 2024
Response from Astrid R. on 17 Apr 2024
We truly appreciate your perfect 10 rating and are delighted to hear that you and your family fully enjoyed your stay. We await the opportunity to welcome you back for another great stay in the near future

4/10 Poor

Peter

Disliked: Property conditions & facilities
Hard place to find, with very poor signage. Parking a mile away. Property kind of faded.
Stayed 1 night in Apr 2024
Response from Loreena on 15 Apr 2024
Thank you so much for your feedback and choosing to stay with us.

6/10 Okay

Evelyn

Stayed 2 nights in Apr 2024
Response from Astrid R. on 17 Apr 2024
Thank you for taking the time to fill out the survey regarding your most recent stay with us. I am sorry to read that we fell below our service standard, please feel free to share any items that influenced your score and what we may do to improve on a future stay.

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous entrance to the property with towering, perfectly-manicured palm trees lining either side of the drive. The lake view is stunning, and the pool is ample size. Breakfast at Rick’s was delicious - lox omelette with potatoes and Starbucks coffee. Beds were very comfortable. Dining options are really nice and offer great food. Staff was fine.
Stayed 1 night in Apr 2024
Response from Loreena on 15 Apr 2024
Thank you so much for your feedback and choosing to stay with us.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely employees who went above and beyond to provide service. Food was delicious! A good choice if you don’t want the madness of The Strip.
Stayed 1 night in Apr 2024
Response from Wendyw on 6 Apr 2024
Thank you Mary.

10/10 Excellent

jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and perfect for our family. Suggestion double beds should be changed to queen beds :)
Stayed 5 nights in Mar 2024
Response from Wendy on 6 Apr 2024
Thank you Jacinta!

4/10 Poor

Zac

Travelled with family
Disliked: Property conditions & facilities
Less than half of the amenities were available. First room we got was dirty and things were broken. I requested a different room. One pool was completely shut down. So was the outdoor cafe/dining option. Pool area was like the Wild West, people just did what they wanted with no staff supervision or correction. Hot tub was down two times in a two day stay, and when it was working it was disgusting yellow. The market was only open in the morning. The gym was an afterthought in a room right outside the registration area. All in all it’s a resort that has a great setting, but needs help. Definitely not what I expected from the Westin brand
Stayed 2 nights in Apr 2024
Response from Wendy on 6 Apr 2024
Dear Zac, I am so sorry that you had this experience while staying with us recently. This is certainly not the experience that we strive to provide and although things go wrong, it appears that this was not managed well by the team. Please know that your feedback has been shared with our leadership team so that we can put corrective measures in place to prevent similar issues from occurring in the future.

6/10 Okay

Jackie, Rock Springs

Travelled with partner
Liked: Cleanliness
The grounds are nice but lots of trash around the edge of the water. Should be cleaned up. Rooms are pretty average/dated and we had numerous plumbing issues including having to run hot water for 15 minutes to get warm. Too expensive for the quality we received.
Stayed 3 nights in Mar 2024
Response from Wendy on 2 Apr 2024
Dear Jackie, I am so sorry to hear that you did not thoroughly enjoy your stay with us. We hope you will give us another try again in the future.

6/10 Okay

Sergey

Travelled with family
The facility is old. Nothing special. Only 1 pool was open. Spa was closed.
Stayed 4 nights in Mar 2024
Response from Wendy on 2 Apr 2024
Dear Sergey, I am so sorry to hear that you did not enjoy your stay thoroughly. We hope you will give us another try once our updates are completed.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Wendy on 2 Apr 2024
Thank you Robert!

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I loved the privacy
Stayed 2 nights in Mar 2024
Response from Wendy on 2 Apr 2024
Thank you Candice for your review. We appreciate you.

8/10 Good

Katryna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with good amenities
Stayed 1 night in Mar 2024
Response from Wendy on 28 Mar 2024
Thank you Katryna for your review. We appreciate you.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute find. I only wish I would have known about it earlier.
Stayed 1 night in Mar 2024
Response from Wendy on 28 Mar 2024
Thank you Karen for your review.

10/10 Excellent

hsinyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up to Paula the lady serve in the morning breakfast restaurant. Well serve and full of knowledge
Stayed 3 nights in Mar 2024
Response from Wendy on 28 Mar 2024
Thank you Hsinyi for your review. We agree Paula deserves a thumbs up. Thank you for acknowledging her.