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Reviews of Motel 6 Henderson, NV

2 out of 5
Motel 6 Henderson, NV
85 W Lake Mead Parkway, Henderson, NV

Reviews

4.4
Rating 10 - Excellent. 5 out of 42 reviews" "
Rating 8 - Good. 2 out of 42 reviews" "
Rating 6 - Okay. 6 out of 42 reviews" "
Rating 4 - Poor. 9 out of 42 reviews" "
Rating 2 - Terrible. 20 out of 42 reviews" "

4.0/10

Cleanliness

5.4/10

Staff & service

3.0/10

Amenities

3.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
B.S.
I showed up to check in at 9pm after driving 6 hours. The place was shut down. No notification whatsoever. I had to spend an extra $200 to find a last minute hotel. I saw mattresses in the dumpster so I assume they had bed bugs. I can't believe they are still taking reservations.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Richard,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Stayed 1 night in Oct 2023

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Wreaks of neglect
The best parts about the room were the mini-fridge and microwave both worked. However the microwave was not clean, the bedsheets were not clean, and the lamp had no shade, just two bare bulbs. Most of the room's electrical outlets did not work. Not that I went there to swim, but the outdoor pool was dry and stained. The Coke vending machine had a sign telling you to purchase beverages in the office. A sign promised free coffee, but the person in the office said that had been discontinued due to COVID.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Thomas, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 Poor

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Oof
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 17 Oct 2023
Hi Samuel, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Gary W.

Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable. The room was predictably spartan and completely devoid of any decoration. In short, it was utilitarian and served my overnight needs.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 17 Oct 2023
Hi Gary, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I got to the office, the door was locked, and no one answered my knocks. The office person was apparently helping another employee who was apparently cleaning a room. The office person did say she would come soon, and she did, within a few minutes. She was friendly, and did everything right once we started the check-in. The sidewalks of the motel and parking lot were dirty. The room itself was clean, except for some smell of cigarette smoke. I had selected a non-smoking room on the site, but was given a room that the smell of cig smoke. The room did not have a chair at the desk, so I had to sit on the bed to use my laptop for work. Then I tried sitting on a small piece of furniture in the back left corner. Both were uncomfortable to use. I think the air purifier needs a new filter and cleaning. On the left side of the bed, there were two sockets that did not work. I did not have any desire to use a swimming pool, but I saw that it was dry, and there was trash in the bottom, including a large, dead bird. The staff should at least clean the pool bottom so it doesn't look bad. When I checked out, the young man was friendly, and did everything right. Apparently, the Motel 6 is struggling to stay in business. I hope that the owners will invest some money to take care of these problems.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 6 Oct 2023
Hi William, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

4/10 Poor

Geoffrey

Stayed 2 nights in Sep 2023

2/10 Terrible

douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirtiest motel six I’ve ever been to.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 6 Oct 2023
Hi Douglas, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Clint

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Glenda

Business traveller, Travelled with partner
Iights had a shortage.
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023
Response from Front desk on 3 Aug 2023
Thank you for staying with us , we are happy you had a great stay.

6/10 Okay

William

Disliked: Property conditions & facilities
Disappointed
I’ve stayed at a number of motel 6 . The condition here was not good. Upkeep is needed
Stayed 2 nights in Jul 2023
Response from Front desk on 3 Aug 2023
We appreciate your feedback, we are sorry and would like to apologise for the inconvinience you might have experienced during the stay, we are renovating the property now and are constantly trying to improve guest satisfaction and comfort. Thank you.

2/10 Terrible

steven

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were no chairs, no garbage can, the shower curtain was held up with a ditty towel, the towel rack was broken, the door didn't seal, basically a poor choice on our part. The pool and several of the upper rooms were yellow taped off. And not any extra towels, or wash clothes, the place was falling apart.
Stayed 1 night in Jul 2023
Response from Front desk on 19 Jul 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement.

10/10 Excellent

Jose

Stayed 2 nights in May 2023

2/10 Terrible

Avni

Stayed 1 night in May 2023

2/10 Terrible

MACK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Front desk on 29 May 2023
Our sincerest apologies for the inconvenience you experienced. We will always strive to give our best service to our guest and we are sorry that we did not meet your expecations.

2/10 Terrible

Lin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room was in horrible condition, bathroom was dirty. Floors were cracked and did not seem clean. Front desk staff was rately available, always out “patrolling the property”. They did not seem to care about our concerns.
Stayed 1 night in May 2023
Response from Front desk on 29 May 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. We are sorry that we did not meet your expectations. We will make sure to share the feedback with our staff to ensure it does not happen again.

6/10 Okay

David

Disliked: Property conditions & facilities
far from everything.
Stayed 3 nights in May 2023
Response from Brand Experience Team on 24 May 2023
Hi David,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Viviann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Front desk on 29 May 2023
Our sincerest apologies for the inconvenience you experienced. We will always strive to give our best service to our guest and we are sorry that we did not meet your expecations.

4/10 Poor

Tom

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Front desk on 10 May 2023
Hey Tom, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

4/10 Poor

jOSEPH

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Front desk on 10 May 2023
Hey Joseph, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

4/10 Poor

David

Stayed 1 night in Apr 2023
Response from Front desk on 10 May 2023
Hey David, thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.

2/10 Terrible

troy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Most Filthy room I've ever stayed in.....!
Crumbs in the bed. Sheets very dingy, and wrinkled. Toilet paper have used. Sink and bathtub extremely nasty and painted over or something. Small curly hair in bed when I pulled the sheets back. Smell was strong and very bad! I'm sleeping in the car! Stains all over the sheets!
Stayed 1 night in Apr 2023
Response from Front desk on 20 Apr 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To pricey for trash
The motel was dirty... inside and out... toilet did not flush... bed sheets were stained. Hair on the bathroom floors. Room smiled likes cigarettes smoke even though there was a no smoking signs. zero stars sorry
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 14 Apr 2023
Hi Jessica,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Samuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe and Unsanitary
Absolutely horrible, flushed toilet and it wasn’t sealed. Water shot out everywhere on the floor. Concrete steps broken leading up stairs to room. Hard to find motel, claimed to be Motel 6, but sign said otherwise. Front desk didn’t seemed concerned, claimed place was under construction but the reality is they shouldn’t be renting these rooms out.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 5 Apr 2023
Hi Samuel,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Brian

Stayed 2 nights in Mar 2023

10/10 Excellent

Ajay

Stayed 2 nights in Mar 2023
Response from Front desk on 20 Apr 2023
Hi Ajay,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Nicole

Stayed 1 night in Mar 2023
Response from Front desk on 20 Apr 2023
Hi Nicole, I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 Terrible

Rodney

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This motel six was a palling, bugs in the room no maid service, trash in the parking lot, pool, empty stagnant on the deep end, full of trash, cans, diapers, no maid service, no TV other than three news channels into Hispanic channels! It was a motel six supposedly, but there is no outside advertisement that shows it as a motel six! They call themselves the Lake Mead motel. I do not recommend this place for anybody. The price I paid per night was outlandish! Do not, and I mean do not ever stay at that hotel! Extremely dissatisfied customer!
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on 22 Mar 2023
Hi Rodney,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Victoria

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property definitely need to be renovated the floors are stained and the bathtubs need to be re done or replaced very uncomfortable and over priced
Response from Brand Experience Team on 22 Mar 2023
Hi Victoria,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
This was the worst hotel I ever stayed at. Everything was in disrepair and the room was filthy. Hotels.com should consider dropping them as a partner.
Stayed 5 nights in Feb 2023
Response from Harry on 26 Mar 2023
Hello Sir,Thank you for taking the time to write to us.First of all our sincierest apologies for the inconvinience you experienced. We always strive to give our best service to our guest and we are sorry that we did not meet your expectations. We will make sure we share the feedback with our house keepers/ staff to ensure that the rooms are clean and it does not happen again.thank you,

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, room comfort
overall good experience
it wasn't the best hotel I've ever stayed in but for the price it worked great. close enough to the activities I wanted to do but not overly crowded. if i have another event I'm going to Vegas for, would definitely stay here again.
Stayed 4 nights in Feb 2023
Response from Harry on 26 Mar 2023
Hello Lee,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the activities. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service
Clean sheets
The front desk staff was wonderful! The room had clean sheets and towels but the floor wasn’t great and lots of dust on the night stand. Surprisingly quiet and we had a great view of the Strip in the distance. Could use a tube up and refresh for sure. But staff did their best!!
Stayed 1 night in Feb 2023
Response from Front desk on 26 Mar 2023
Hello Alicia,Thank you for staying at Motel 6 and for taking the time to share your experience with us.We are delighted to know that you appreciated the service level of our teams. I'm sorry to hear that your accomodation did not meet your expectations. we will make sure to clean the floors and furniture more detail.We hope to have the chance to welcome you again.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was filthy! The whole upper floor was roped off, the pool was empty and full of garbage as was the parking lot. Broke blinds were hanging from the window - it should be closed - worse place we have EVER stayed
Stayed 1 night in Jan 2023
Response from Nancy Y. on 10 Feb 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jimmy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Nancy Y. on 10 Feb 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Glenn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed stay
Very expensive room for a two day stay. In my opinion, way over priced for the quality of room. We ordered a deluxe room with a microwave and a refrigerator. Room did not have either. They did bring a refrigerator about an hour after I complained. There wasn't a chair for sitting in the room. Asked for one and they did bring one after about 1 1/2 hours. While watching TV, a small wall mounted unit, it fell off the wall. Manager brought another TV. It was larger and base mounted. House keeping never cleaned the room at all. Overall opinion, very high priced for a mediocre room.
Stayed 2 nights in Nov 2022
Response from Nancy Y. on 10 Feb 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Kamal

Travelled with family
Disliked: Amenities
Just plain vanilla. They don't provide body shower gel or shampoo. Pretty old building.
Response from Front desk on 8 Nov 2022
We apologized for the inconvenience. it is standards of the Motel. shampoo is provided to the guest as requested. I am glad that Front desk provide to you whe you requested. Thank you for your feed back.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were soied, toilet wasn't cleaned
Response from Front desk on 4 Nov 2022
Guest checked in room # 103 they asked to be moved because they said the room smelled like cigarrete . i checked the room and there was no smell I am a non smoker i can smell cigarrete. I moved the guest to #114 at 6:25 pm before moving the guest i walked with him and i showed him several rooms he walked the room throughly and inspected the room before he put his belongings. The guest came back at 9pm and said the room was dirty 2 hrs and 40 min. after the check in time .. to make the guest happy she asked for a refund and front desk gave her a refund .

2/10 Terrible

Mairan

Stayed 1 night in Oct 2022
Response from Front desk on 4 Nov 2022
We apologized your experiece atv Motel 6 henderson was unpleasent.

8/10 Good

TOSHIAKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
対応が良く助かりました
Stayed 1 night in Mar 2023
Response from Front desk on 20 Apr 2023
Hi Toshiaki,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Christian

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Esta propiedad no es realmente mala. Tal vez es el personal el que no hace buen trabajo. Me asignaron un cuarto serca de el basurero y el representante en la oficina. Estaba durmiendo en horas de trabajo. No volvería a pasar una noche ahí. Por qué pagas por una noche de terror
Response from Nancy Y. on 10 Feb 2023
Lamentamos saber que no disfrutó de su estadía con nosotros y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite de nuevo.nancy y.#equipo6