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"There are times when five stars just aren’t enough. Staying at the Leela Palace was one of them. This hotel is truly outstanding. We have seldom been made to feel quite so special as we did at the Leela Palace - and that is truly incredible from a large hotel. We have just completed a 12 week trip through Southern India and Sri Lanka and stayed in some wonderful hotels. My wife and i both consider the Leela not only the best on the trip, but one of the best we have ever stayed at. Staff were incredibly attentive and genuinely super friendly and every single one we met (and we engaged with a lot!) went above and beyond to ensure we had a fantastic experience. It seems almost unfair to give special mentions given how lovely everyone was, but we would particularly like to thank the following Vishnu - the sommelier who introduced us to Grover Shiraz (Vijay Amritraj edition). Chandra and Kumar who looked after us at the pool Yasodha and Jeetu in the bar Vigneshwar, Kunal and Shaghul (plus Jayesh the sous-chef) in the restaurants Sonali and Shomali in Guest Relations. A massive thank you to the entire team at Leela - we flew out of Chennai with a very warm and happy feeling because of you. "

"Room was very cold and damp Poor maintenance of bathroom"

"The airport transfer service was excellent. lovely hotel though the food in the restaurant was poor and expensive"

"Very clean property. Our room was very clean, large, and had a comfortable bed. The buffet breakfast was fresh and had a large variety of food items. Hotel staff gets 5 out of 5 - polite, professional, and very efficient. "

"We booked a King bed for 3 nights. After a long day of travelling we arrived at the hotel around 11:30pm. We called the hotel a few hours earlier (around 7pm) to inform them that we are still coming and to confirm our reservation - they acknowledged. Once we arrived at our hotel the duty manager Amandeep Singh said the room is still no ready and to wait 20/25min for the room to be cleaned. That is completely unacceptable. The Front Office Manager Tamana Kaundal then advised that they can put us in a 2-bed bedroom instead and move us the next day - which would be a huge inconvenience as we had a busy day scheduled and would not want to repack our belongings to move to another room. Service was horrible and rooms were out dated. I will not be returning and would not advise anyone else to stay here either."