North Osaka Waterpark Holidays

The room made excellent use of space and was very attractively arranged. The “TV” screen provided lots of information. I felt particularly secure because you needed your room card to use the elevator and even access the floor. I appreciated the public bath on 3rd floor and made use of it! The staff was welcoming and helpful. I was very pleased with this booking because I felt that we got excellent value and the location was wonderful, especially once we discovered that a subway exit was right beside it, the underground walkway was so convenient for accessing all of where we wanted to go in Umeda/Osaka, and there was a Lawson’s just around the corner from the entrance on the first floor oft he building! Definitely would stay here again!

Loved that this hotel was attached to the train station. Very convenient to have a family Mart attached to the hotel we well. Room was very spacious and clean. Would definitely recommend this hotel and would comeback!

Great location to subway system-hotel overall was perfect!

One of our favorite places we have stayed. We like the space and the amenities in the room. The staff was accommodating and friendly. The location to restaurants nearby was also helpful.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.

Nice castle view from the room. Staff were very helpful.