Riviera Maya All inclusive Holidays

We found a stay overall relaxing and enjoyable, but there are a few things that make the resort lacking. The pool does have an incredible view but there is only one pool with limited loungers and daybeds - we were always able to secure one. There was public and private beach access, but no loungers or staffing. If you need to use a daybed or lounger down to the beach, the staff would have to bring it out to you. Access to the public beaches are through a side alleyway that goes down into a tented massage area with rocks and seaweed and overall it’s not a good experience to get down to the beach. Not very easily accessible, if you are handicapped or impaired in someway. The food is a set menu which you would expect to be a higher quality, but we found the food to be at most times bland and simple. The menus are repetitive with not much variety for the breakfast menus in particular. They often did not have items in the menu or even drinks that were advertised. That being said, it was nice to not have the hustle of a buffet. We found the room spacious and inviting spacious housekeeping did an excellent job to keep it clean we did have an issue where the room got too humid due to the AC not working after messaging concierge. This was resolved the next day. This resort lacks amenities, such as a gym or other places to hang out. We did find the pool table and darts fund but the areas are not very big or inviting - think hallway. Overall, we had a good and relaxing time.

We had the pool view rooms, but the ocean was visible from the hallway outside the rooms. We were on top floor so that was great as we had a nice view of the city too.

We were amazed by the resort, right from the pick up from the airport ( thanks Elias) to assistance from the staff. The pool and resort were immaculate and the service was impeccable. The room was clean and very comfortable. We would like to mention the amazing staff starting with Tristan our concierge. He helped us with any questions or issues we may of had. At the pool we want to thank Chez, Francisco,Edwin and Sebastian. We have forgotten a couple names but all the pool staff were great. Our service at the restaurant was first rate. All the servers were professional, fun and made the dining experiences enjoyable. Thank you for a marvellous experience, our family truly enjoyed and appreciated such a special vacation at Grand Residences! Exceeded all our expectations. The Lyons family will be back and we’re strongly recommending your resort to all of our friends and family. Thank you!

Beautiful view and clean

amazing staffs and excellent services. property is very beautifull.

My first time in Cancun and I must say … the ocean view was spectacular! Our butler Carlos made our stay fantastic. Great experience overall!

We were amazed by the resort, right from the pick up from the airport ( thanks Elias) to assistance from the staff. The pool and resort were immaculate and the service was impeccable. The room was clean and very comfortable. We would like to mention the amazing staff starting with Tristan our concierge. He helped us with any questions or issues we may of had. At the pool we want to thank Chez, Francisco,Edwin and Sebastian. We have forgotten a couple names but all the pool staff were great. Our service at the restaurant was first rate. All the servers were professional, fun and made the dining experiences enjoyable. Thank you for a marvellous experience, our family truly enjoyed and appreciated such a special vacation at Grand Residences! Exceeded all our expectations. The Lyons family will be back and we’re strongly recommending your resort to all of our friends and family. Thank you!

Beautiful view and clean

Rooms were clean. staff was friendly. Pool. Was excellent with lots of activities to do

Beautiful view and clean

Jan was the best. He made sure he told me everything I needed to know about my stay. Including any extra things from Expedia. And Edgar was also great as a host and made our dinner for my sister personable and it made her feel special on her birthday. Thank you Jan. Thank you staff. Me, my sister, my brother in law, and my nephew enjoyed it all

We found a stay overall relaxing and enjoyable, but there are a few things that make the resort lacking. The pool does have an incredible view but there is only one pool with limited loungers and daybeds - we were always able to secure one. There was public and private beach access, but no loungers or staffing. If you need to use a daybed or lounger down to the beach, the staff would have to bring it out to you. Access to the public beaches are through a side alleyway that goes down into a tented massage area with rocks and seaweed and overall it’s not a good experience to get down to the beach. Not very easily accessible, if you are handicapped or impaired in someway. The food is a set menu which you would expect to be a higher quality, but we found the food to be at most times bland and simple. The menus are repetitive with not much variety for the breakfast menus in particular. They often did not have items in the menu or even drinks that were advertised. That being said, it was nice to not have the hustle of a buffet. We found the room spacious and inviting spacious housekeeping did an excellent job to keep it clean we did have an issue where the room got too humid due to the AC not working after messaging concierge. This was resolved the next day. This resort lacks amenities, such as a gym or other places to hang out. We did find the pool table and darts fund but the areas are not very big or inviting - think hallway. Overall, we had a good and relaxing time.

We had the pool view rooms, but the ocean was visible from the hallway outside the rooms. We were on top floor so that was great as we had a nice view of the city too.

We were amazed by the resort, right from the pick up from the airport ( thanks Elias) to assistance from the staff. The pool and resort were immaculate and the service was impeccable. The room was clean and very comfortable. We would like to mention the amazing staff starting with Tristan our concierge. He helped us with any questions or issues we may of had. At the pool we want to thank Chez, Francisco,Edwin and Sebastian. We have forgotten a couple names but all the pool staff were great. Our service at the restaurant was first rate. All the servers were professional, fun and made the dining experiences enjoyable. Thank you for a marvellous experience, our family truly enjoyed and appreciated such a special vacation at Grand Residences! Exceeded all our expectations. The Lyons family will be back and we’re strongly recommending your resort to all of our friends and family. Thank you!