Thane West Hotels with Hot Tubs

"Had a mishap and informed the hotel hours before checking but they refused to cooperate and refund the money The did not even offered a partial refund. Had my booking company called also and they refused. Horrible customer service they are only interested in the finance aspect not the humane feelings. We were 3 ladies 63, 74, 75 Traveling together Stay away from this inhumane hotel. "

"The breakfast here is fab but"

"I love staying at the Taj, it feels like home but the standard rooms have become old and have a smell to them, they need to be renovated as the Club Room rooms are fantastic as is the service at the hotel and the food in the restaurants and at breakfast."

"It was ok, but not to what other hotels provide in the area"

"Beautiful location ,view and property .anyone looking for luxurious stay choose sofitel ."

"Its all about the Staff. Everyone from the person who opens the Gate, Opens the Door at Security, Front Desk, Cleaning Crews and all of the Staff in the Restaurant on the 9th Floor are a joy - Always Smiling, Always enquiring as to what I need. Unbelievable Customer Service to everyone - A great Testament to the Legacy of the Late Mr. Ratan Tata. Let me try with all the names - Hrithika, Sourabh, Mr. Shah at the front desk, Alia, Sammy, Neha, Sheetal, Anikhet, Gayathri, Pastry Chef gosh I forgot her name, Karan and so many others - Thank You"