10/10 Excellent
Savio
Travelled with family
1 Mar 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and well appointed. I can't say enough about the staff. They are very friendly and accomodating. I was travelling with my elderly mother and they are very respectful of their elders and so helpful. It honestly felt like I was part of a family. The staff in the Executive lounge were great and the food was tasty. Again, they were very accomodating. I used the gym every day which was well appointed, however, it did not have a stretching area which would have been nice. Also, the yoga mats slid around on the wood floor which could pose a danger. I mentioned this to the staff there and they were very receptive to addressing this. It is a business hotel, so keep in mind that you may get some guests who like to be on speaker phone in the lounge even during breakfast and happy hour. My mother became ill on the trip and right away the duty manager on the night called the doctor who was very helpful. They arranged a hotel car the next day to take us to Seven Hills Hospital where they attended to us right away and prescribed medication. It was so impressive. The hotel also arranged for a car to pick us up. I will definitely stay here or the JW Juhu Beach on my next trip with my wife. Thanks again to all the staff who made our trip so comfortable.
Savio
Stayed 4 nights in Feb 2023