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ITC Grand Central, a Luxury Collection Hotel, Mumbai

Photo gallery for ITC Grand Central, a Luxury Collection Hotel, Mumbai

Lobby
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, minibar, in-room safe, desk

Overview of ITC Grand Central, a Luxury Collection Hotel, Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
287, Dr. Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, 400012

Explore the area

  • Popular LocationKEM Hospital5 min walk
  • Popular LocationTata Memorial Hospital10 min walk
  • Popular LocationDhobi Ghat3 min drive
  • AirportMumbai (BOM-Chhatrapati Shivaji Intl.)36 min drive

Choose dates to view prices

About this area

Mumbai

Located in Mumbai's Parel neighbourhood, ITC Grand Central, a Luxury Collection Hotel, Mumbai is in the city centre and near a train station. Haji Ali Dargah and Gateway of India are notable landmarks, and travellers looking to shop may want to visit Mohammed Ali Road and Crawford Market. Consider JioGarden for a night out, and don't miss KidZania Mumbai, a top local attraction.
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Map

What's nearby

  • KEM Hospital - 5 min walk
  • Tata Memorial Hospital - 10 min walk
  • Dhobi Ghat - 3 min drive
  • Lokmanya Tilak Bridge - 3 min drive
  • Prince Aly Khan Hospital - 9 min drive

Getting around

  • Grant Road Station - 6 min drive
  • Mumbai Currey Road Station - 11 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 36 min drive

Restaurants

  • Where to eat
  • Kebabs and Kurries Indian – Restaurant offering Indian cuisine. Serves lunch and dinner daily.
  • Shanghai Club - Chinese – Restaurant offering Chinese cuisine. Serves lunch and dinner daily.
  • Hornby’s Pavilion – Coffee shop offering local and international cuisine. Serves breakfast, lunch and dinner daily. Open 24 hours. Kids' menu available.
  • Dublin – Bar offering local and international cuisine. Serves light fare daily.

About this property

ITC Grand Central, a Luxury Collection Hotel, Mumbai

Luxury Mumbai hotel in Parel, walk to KEM Hospital
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge. All 242 rooms feature thoughtful touches such as bathrobes and slippers, plus 24-hour room service and LCD TVs with satellite channels. Guests will also find minibars, premium bedding and separate baths and showers.
ITC Grand Central, a Luxury Collection Hotel, Mumbai offers 242 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Kaya Kalp has 4 treatment rooms. Services include facials, body wraps and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: INR 1200 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (select days)
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Hindi

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 4 treatment rooms
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Similar properties

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Mumbai
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5 star
5 star
Family-friendly
Family-friendly
Parking included
Parking included
Hotel
Hotel
Guest rating 4+
Guest rating 4+
Pool
Pool

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for INR 2000.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: INR 1200 per person (approximately)
  • Airport shuttle fee: INR 2550 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transport to and from this property

Property is also known as

ITC Grand Central Mumbai
ITC Hotel Mumbai Grand Central
ITC Mumbai Grand Central
Itc Grand Central Hotel Mumbai (Bombay)
ITC Grand Central Mumbai Hotel
ITC Grand Central Hotel
ITC Grand Central
ITC Grand Central Luxury Collection Hotel Mumbai
ITC Grand Central Luxury Collection Hotel
ITC Grand Central Luxury Collection Mumbai
ITC Grand Central Luxury Collection
ITC Grand Central, a Luxury Collection Hotel, Mumbai Hotel
ITC Grand Central, a Luxury Collection Hotel, Mumbai Mumbai

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 337 out of 539 reviews
5 - Excellent 63%
Rating 4 - Good. 135 out of 539 reviews
4 - Good 25%
Rating 3 - Okay. 39 out of 539 reviews
3 - Okay 7%
Rating 2 - Poor. 21 out of 539 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 539 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.7/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 1 night in Jul 2021

4/5 Good

Stayed 10 nights in May 2021

5/5 Excellent

Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous, professional and efficient. Restaurant staff very accommodating for special requests.
Stayed 14 nights in Apr 2021

4/5 Good

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2021