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"Good customer service and nice and comfortable rooms"

"This hotel was about 10/15 mins walk from the Birmingham Utilita Concert Arena which is why we booked it. The lifts to the rooms were a bit of a faff to use as you had to swipe your room key/card"

"Absolutely fantastic stay from start to finish. Gabriela on reception made our trip super special in her attitude towards us. Friendly, professional and extremely welcoming. She is a total gem, Hyatt hotels, hold on to her! Solely based on our interactions with her I have recommended your hotel to many of my friends and family, several are planning to visit Birmingham and stay with yourselves. Thank you Gabriela!!!! I was travelling with my 12 year old daughter for our first special night away (3 older brothers were left at home) and she didn't want to leave the hotel and has already made me promise to bring her back. Our room was amazing, plenty of space, and spotlessly clean! We paid extra to have access to the club room and it was well worth it. The atmosphere in the hotel was so relaxing and inviting. Breakfast was fresh and gorgeous. The doorman (unfortunately I didn't get his name but know he has been there well over 12 years) was so friendly. The girl (again didn't get her name) in the spa was lovely. Thank you to all, we will definitely be back sooner rather than later. Would and have highly recommended your hotel to everyone!"

"Fab hotel - unfortunately due to an issue at home m we had to leave in the middle of the night would have loved to have samples breakfast …. Spa is lovely, staff are brilliant, food was great for evening meal. Lovely place."