Search Apart Hotels in Richmond-upon-Thames

"Check in was OK although member of staff left the desk twice to check something about the booking and the room without explaining why...keeping a tired customer informed is helpful...she was just checking the room was ready. Stopped four nights...second morning note pushed under door advising us to contact reception as we had not paid!!!! They had credit card details and hadn't taken the previous day...! Room was not cleaned/refreshed unless we asked...only done twice in a four night stay. Ignore the automated check out email. We completed it on the fourth day only to be told we still owed for three nights even though we had already paid in full as above. Manager confirmed all paid and this was an automated email...need to updated their automated processes. Hotel was in a good location, clean, adequate but a little dated. We would have be quite happy with everything if check in had been completed properly, the room was refreshed daily without asking, and the automated system hadn't advised us we had a balance outstanding when we'd paid in full."

"Noisy, noisy, noisy! Had to change rooms as the noise from the nearby elevator and doors closing was annoying! New room was worst than the old room as it was a foot away from a loud closing fire door! Bathrooms are a hazard! A huge slippery high bathtub dominates the bathroom! The best thing about this hotel is the location."

"The breakfast was alright. The staff at the breakfast area were good. "

"Long wait for check in and the pool area was a building site, but location was amazing."

"No time for breakfast "

"Everything was good as far as the hospitality, cleanliness and pl"

"Incredible room and great staff. Made us feel very welcome and a lovely place to celebrate an anniversary "

"Tiny rooms. Floors felt dirty. No proper restaurant or bar like there used to be. Would not return. "

"Perfect stay - lovely property"